What types of vehicles does Hertz rent?

Hertz offers a wide range of rental vehicles including economy cars, luxury vehicles, SUVs, trucks, and vans. They also provide specialty vehicles like convertibles and electric cars at select locations.

What are Hertz's rental requirements?

Renters must be at least 20 years old (age restrictions may vary by location), have a valid driver's license, and provide a major credit card. Additional fees may apply for drivers under 25.

How can I make a reservation with Hertz?

You can make reservations online at hertz.com, through the Hertz mobile app, by calling their customer service line, or by visiting a Hertz location directly. Online reservations often offer the best rates and vehicle selection.

What is Hertz's cancellation policy?

Most Hertz reservations can be cancelled without penalty up to the scheduled pickup time. However, prepaid reservations and special promotional rates may have different cancellation terms.

Does Hertz offer one-way rentals?

Yes, Hertz allows one-way rentals where you can pick up a vehicle at one location and return it to another. Additional drop-off fees may apply depending on the locations involved.

What insurance options does Hertz provide?

Hertz offers several insurance options including Liability Insurance Supplement, Loss Damage Waiver, Personal Accident Insurance, and Personal Effects Coverage. You may also be covered by your personal auto insurance or credit card benefits.

What are typical Hertz location hours?

Airport locations typically operate from early morning to late evening, often 5 AM to midnight or later. Neighborhood locations usually have business hours from 7 AM to 7 PM on weekdays and reduced weekend hours.

What is the Hertz President's Circle loyalty program?

President's Circle is Hertz's loyalty program offering benefits like faster service, vehicle upgrades, bonus points, and exclusive member rates. Membership is free and points can be earned on rentals and redeemed for free rental days.

What should I do if I have an accident or breakdown in a Hertz rental?

Contact Hertz Emergency Roadside Assistance immediately at the number provided in your rental agreement. They provide 24/7 support for accidents, breakdowns, lockouts, and other emergencies.

How does Hertz handle fuel policies?

Hertz typically provides vehicles with a full tank and expects them returned with a full tank. Alternative options include prepaying for fuel or paying refueling charges if returned without a full tank.

Hertz Reviews (Jun 2026): Is It Legit?

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
HertzThis company	—	67 out of 100	—	0
Routes Car Rental	3.4 out of 5 (fair)	100 out of 100	—	1,000
GO Rentals New Zealand	4.8 out of 5 (good)	100 out of 100	—	1,000
Lava Car Rental	4.6 out of 5 (good)	100 out of 100	—	1,000
Wiber Rent a Car	4.6 out of 5 (good)	67 out of 100	—	998

Amanda Jones

1 review

Jun 1, 2026

Featured

Quick and professional

In and out in 10 minutes. Perfect for business travel when you're in a hurry.

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Anthony Lee

1 review

Jun 1, 2026

Featured

Mixed experience

The car was fine and served its purpose, but the return process was confusing. Had to wait around for someone to inspect the vehicle and there wasn't clear signage about where to go. Could use better organization at this location.

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Linda Thomas

1 review

Jun 1, 2026

Featured

Good but not great

Decent rental experience overall. The car was clean and ran well during my week-long business trip. The only issue was that some of the technology in the car wasn't working properly, but it didn't affect the driving experience significantly.

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Lisa Jones

1 review

Jun 1, 2026

Featured

Great service at the airport location

Picked up a rental car for a business trip and the process was smooth. The staff was professional and the car was clean and ready to go. Only minor complaint is the wait time was a bit longer than expected during peak hours.

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Steven Garcia

1 review

Jun 1, 2026

Impressed with the fleet quality

Rented a mid-size sedan for client meetings and was pleasantly surprised by how new and well-equipped it was. GPS worked perfectly, car was spotless inside and out. The pickup process was efficient even during busy Monday morning rush.

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George Martinez

1 review

Jun 1, 2026

Convenient location, fair prices

The downtown location is perfect for business travelers. Easy to get to from the hotel and reasonable rates for short-term rentals.

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John Rodriguez

1 review

Jun 1, 2026

Disappointing upgrade situation

Reserved an economy car but they didn't have one available, so I was 'upgraded' to a larger vehicle at the same price. While nice in theory, I specifically wanted a smaller car for city driving. The staff wasn't very apologetic about the mix-up either.

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Joseph Lee

1 review

Jun 1, 2026

Outstanding service recovery

Initially had a problem with my reservation being cancelled without notice, but the manager at the location went out of their way to find me a suitable replacement vehicle. They even upgraded me at no charge for the inconvenience. This kind of service keeps customers loyal.

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Mary Brown

1 review

Jun 1, 2026

Solid choice for business travel

I've been using Hertz through my company's corporate account for years. The President's Circle benefits make the experience much smoother - skip the lines, choose your own car, and faster returns. The cars are consistently clean and well-maintained.

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Carol Miller

1 review

Jun 1, 2026

Excellent customer support

Had an issue with my reservation and the customer service team resolved it quickly over the phone. The representative was knowledgeable and went above and beyond to help. This is why I stick with Hertz for corporate rentals.

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Kenneth Taylor

1 review

Jun 1, 2026

Reliable but pricey

Used Hertz for multiple business trips this year. Cars are always well-maintained and the pickup process is efficient. However, their rates are definitely on the higher side compared to competitors. The premium you pay is worth it for the reliability though.

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Elizabeth Taylor

1 review

Jun 1, 2026

Average experience

Nothing spectacular but nothing terrible either. Got the car I reserved, it was clean enough, and returned it without issues. For basic transportation needs, it does the job. The staff could be more friendly though - felt very transactional.

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