Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
Infinity Cruises receives high praise for its exceptional service and helpful staff, with many customers highlighting the professionalism of agents like Eric and Justin. Reviewers frequently mention the seamless booking process and the enjoyable experiences on their cruises, indicating a strong satisfaction with the overall holiday arrangements.
However, there are notable concerns regarding customer service responsiveness, as several consumers report difficulties in receiving timely assistance or refunds for issues such as missed transfers. Complaints about booking errors and lack of communication also emerge, suggesting that while many enjoy their trips, others face significant frustrations. Overall, Infinity Cruises is well-regarded for its service quality, but it must address its customer service shortcomings to enhance the experience for all travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 607 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 13 |
| Sep 24 | 3.4 | 5 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Eric was very helpful”
“You will only be able to get your complaint as far as Customer Services and they will block any complaint”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 607 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Infinity Cruises is #4 of 5 on overall rating in this group.
607 reviews of Infinity Cruises. Filter by what matters to you.
No problems so far during quote period when we asked a fair no of questions, which were answered by return. Booking going smoothly so far although disappointed they couldn't help with visas for different countries we will visit, however there are plenty of sites on line to glean this info. Customer service/response very good.
The hardest crusies i have ever booked . I will never book with infinity again the booking staff have not got a glue what they are doing.
Have been bombarded with many emails. Difficult to sort those that are important and those (most of them) are not.
Quick answers to the questions people ask most.
Infinity Cruises offers a variety of cruise packages including short weekend getaways, week-long voyages, and extended luxury cruises. Our itineraries cover popular destinations in the Caribbean, Mediterranean, and Alaska. Specific package details and availability can be found on our website or by contacting our booking team.
You can make a reservation through our official website, by calling our customer service line, or by visiting one of our authorized travel agents. Our booking system allows you to select your preferred dates, cabin type, and dining options. We recommend booking in advance to secure your preferred accommodations.
Standard cruise fares typically include accommodation, main dining room meals, entertainment, and access to ship amenities. Additional charges may apply for specialty restaurants, alcoholic beverages, shore excursions, and spa services. A detailed breakdown of inclusions and optional extras is provided during the booking process.
Our cancellation policy varies depending on the type of booking and how far in advance you cancel. Generally, cancellations made well in advance incur lower penalties than last-minute cancellations. Please review the specific terms and conditions for your booking or contact our customer service team for detailed information.
Infinity Cruises welcomes passengers of all ages, including infants and children. Some ships offer specialized programs and facilities for different age groups, including kids' clubs and teen activities. Certain shore excursions or onboard activities may have specific age requirements for safety reasons.
Required documentation typically includes a valid passport for international cruises and a government-issued photo ID for domestic routes. Some destinations may require additional visas or health certificates. We recommend checking specific requirements for your itinerary well before departure.
Yes, Infinity Cruises is committed to providing accessible accommodations and services for passengers with disabilities. Our ships feature accessible cabins, dining areas, and public spaces. Please contact us during booking to discuss specific accessibility needs and ensure appropriate accommodations.
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After booking I realised the details agreed on the trip were false. Absolute stress attempting to resolve. Dreadful time for 18 months trying to fix the issues. Calls/emails persistently ignored. Horrendous customer service. Apparent inability in advising flight details/times + hotel details and this is over a 12 month period, not a couple of calls. Lies re cost of transfers "so cheap you do not need to pre-arrange". They cost additional £275 total. One hotel booked in Buenos Aires was little more than a hostel, horrendous. Week before we left we saw you were on "rip off Britain". We had little confidence the holiday would happen and as South America was a distance- even more concerned. The humour on the ship was "so you booked with the infamous Mo!" Your company was a laughing stock. Not funny any more. We had such little confidence in infinity that I did not complete your survey until we were back. You owe us at least the unexpected cost of the transfers plus recompense for the abysmal service.
I found the advisor at Infinity helpful and accommodating. He explained the cruise package very well and offered objective advice.
Excellent service from start to finish, most helpful and friendly.
The booking procedure of the cruise we have booked was the worst we have experienced We had to ring several times to ask for a confirmation e-mail which we eventually received but was incorrect We only hope the holiday will be better than the booking procedure
I am happy with my booking and excited about the trip but we have not had a great deal of detail regarding hotels, travel, timings etc. I received a phone call last week to say one of our fights has changed and I would receive an e-mail confirmation but nothing has arrived? We still don't have any details of our Amtrak train journey from San Fransisco to Los Angeles. More information sooner would be appreciated, it's a big trip and we want to be organised to make the most of our time in places we have never been.
Deposit paid in good. Required upgrades due to limited information given at the point of sale. I was informed certain upgrades at the point of sale were not available but I have since learned they were but not on the package I purchased. I was not informed I had purchased a package at the point of sale but told the balcony rooms I required were sold out, I had paid extra for designated cabin as the offer was for an undesignated cabin. I asked if I can not be given an undesignated cabin why was the price displayed on the offer as this was not told to me at the point of sale. I did not mind paying extra fir the designated cabin but wanted to know which cabin I had been designated. Since requesting this plus an upgrade as I have since established the cabin I required is available on this cruise I have received no reply. I asked am I on a oackage as this was not toke to me at point of sale and is this package limiting me to the time I can choose for meals and the location of the cabin on the cruise. This has also been met with no response. Obviously I now seek an explanation for this and insist they are transparent so I fully understand if this offer is in fact not an offer but a package that I was not made aware of i.e. The cabins they can not sale and limited dining times.
I haven't been on the trip yet, but so far: The operator was friendly, helpful and efficient. However, I am concerned that I had to pay an extra £100 per person on the price quoted on Inifinity Cruises website and the Travelzoo offer, because 'prices had gone up', even though the Travelzoo email had only just gone out to subscribers. I agreed to this because I was told that the offer was selling fast so I didn't want to miss out. Infinity Cruises website was not updated with the correct price until several hour later and the Travel Zoo offer not until the next day. To pay such a large deposit A YEAR IN ADVANCE seems unreasonable. To request payment in full FOUR months before departure is unusual. I subsequently discover that the price quoted by the cruise operator is actually cheaper than the amount I paid to Infinity Cruises. Subsequent emails to Infinity Cruises have been answered promptly and courteously. I am looking forward to my holiday.
The day I received my booking details from Infinity, I called to say that they had mis-spelled our surname (despite my having spelled it more than once when making the booking, as it's not an easy one!). I was asked to send a copy of our passport details to their admin team. I sent these on the same day, and received two holding e mails (from different people) saying that I would be contacted soon, hopefully within 48 hours. That was 12 days ago and I've heard nothing so far. I ignored the first Trustpilot survey request, as I thought it was unfair to comment when it was only just past the 48 hour stage. No contact after nearly two weeks seems poor, however - particularly as I had to contact the company about errors within 24 hours of receipt of the booking information on pain of being charged to make amendments. Having said that, the cruise seems competitively priced, and the lady I spoke to about the booking was very helpful, ringing me back to check that an additional night in Sydney on the return journey wouldn't cause problems.
Having booked several previous cruises with other cruise specialists, I found it a very different experience with Infinity. Usually when you pay a substantial deposit (£400) per person, you get some sort of information and receipt for the holiday. Ours is a stay in hotels and cruise with multiple flights, for weeks after paying a deposit, I had no receipt, and for months afterwards had no information of flights, ie which airline, which routes, was it direct etc. This was rather disconcerting, but eventually, all the hotel details and flight details have come through, and we are hoping to enjoy a great holiday
Advertised on travelzoo at one price called to find out price had increased by an additional £400.00 ............ not great
Infinity staff member Jay, was polite helpful and informative. An efficient booking service with good advice and further information about what to expect later, after the deposit was taken. Follow up with documentation was timely A stress free experience to date
great value for money
Customised what was originally a fixed price holiday nothing seemed to be a problem and at a very good price
Our ships feature multiple dining venues including main dining rooms, buffet restaurants, and specialty cuisine options. Most ships offer flexible dining times and various meal plans to suit different preferences. Dietary restrictions and special meal requests can typically be accommodated with advance notice.
You can reach our customer service team through our website's contact form, by phone during business hours, or via email. Our representatives can assist with bookings, itinerary questions, and general inquiries. Contact information is available on our official website.
Packing recommendations vary by destination and season, but generally include casual daywear, formal attire for evening events, and appropriate clothing for shore excursions. Most ships provide basic toiletries and towels, but you should bring personal medications and any specialty items. A detailed packing guide is typically provided with your booking confirmation.
Gratuity policies vary by cruise line and package type. Some fares include automatic service charges, while others allow passengers to tip at their discretion. Information about gratuity guidelines and policies will be provided in your pre-cruise documentation.
Infinity Cruises prioritizes passenger safety and may modify itineraries due to weather conditions or other unforeseen circumstances. Alternative ports or activities are typically arranged when possible. The captain and crew will keep passengers informed of any changes and work to minimize disruption to your vacation experience.
Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
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