Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
Infinity Cruises receives high praise for its exceptional service and helpful staff, with many customers highlighting the professionalism of agents like Eric and Justin. Reviewers frequently mention the seamless booking process and the enjoyable experiences on their cruises, indicating a strong satisfaction with the overall holiday arrangements.
However, there are notable concerns regarding customer service responsiveness, as several consumers report difficulties in receiving timely assistance or refunds for issues such as missed transfers. Complaints about booking errors and lack of communication also emerge, suggesting that while many enjoy their trips, others face significant frustrations. Overall, Infinity Cruises is well-regarded for its service quality, but it must address its customer service shortcomings to enhance the experience for all travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 607 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 13 |
| Sep 24 | 3.4 | 5 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Eric was very helpful”
“You will only be able to get your complaint as far as Customer Services and they will block any complaint”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 607 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Infinity Cruises is #4 of 5 on overall rating in this group.
607 reviews of Infinity Cruises. Filter by what matters to you.
Bobby was very helpful. I think I should have asked more questions, but as it's our first cruise, I am not really aware of what's important and what isn't. Friendly and efficient booking and thank you to Bobby. How the cruise goes as smoothly.
Mike was polite, courteous and helpful. Offered me several solutions to fulfil my request. No pressure to book. Final price was very competitive . Would definitely use infinity cruises again.
Had great service and very helpful with our questions, polite and courtesy couldn't ask for more so thank you
Excellent service and advice from Eric.
Quick answers to the questions people ask most.
Infinity Cruises offers a variety of cruise packages including short weekend getaways, week-long voyages, and extended luxury cruises. Our itineraries cover popular destinations in the Caribbean, Mediterranean, and Alaska. Specific package details and availability can be found on our website or by contacting our booking team.
You can make a reservation through our official website, by calling our customer service line, or by visiting one of our authorized travel agents. Our booking system allows you to select your preferred dates, cabin type, and dining options. We recommend booking in advance to secure your preferred accommodations.
Standard cruise fares typically include accommodation, main dining room meals, entertainment, and access to ship amenities. Additional charges may apply for specialty restaurants, alcoholic beverages, shore excursions, and spa services. A detailed breakdown of inclusions and optional extras is provided during the booking process.
Our cancellation policy varies depending on the type of booking and how far in advance you cancel. Generally, cancellations made well in advance incur lower penalties than last-minute cancellations. Please review the specific terms and conditions for your booking or contact our customer service team for detailed information.
Infinity Cruises welcomes passengers of all ages, including infants and children. Some ships offer specialized programs and facilities for different age groups, including kids' clubs and teen activities. Certain shore excursions or onboard activities may have specific age requirements for safety reasons.
Required documentation typically includes a valid passport for international cruises and a government-issued photo ID for domestic routes. Some destinations may require additional visas or health certificates. We recommend checking specific requirements for your itinerary well before departure.
Yes, Infinity Cruises is committed to providing accessible accommodations and services for passengers with disabilities. Our ships feature accessible cabins, dining areas, and public spaces. Please contact us during booking to discuss specific accessibility needs and ensure appropriate accommodations.
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Very professional and helpful. Pleasure to deal with.
Bobby is so helpful and always gets us a great price Highly recommended
My dealings when I contacted Infinity Cruises were with their representative Mike. He was most helpful in making individual arrangements for myself and my partner to accommodate my specific requirements to tailor our our holiday package to meet them. He phoned us back with options, prices, booking what I hope wii be the perfect holiday for us both. Thanks for your efforts Mike.
We booked our 2025 cruise through Mike. First time we have booked through infinity and found it to be a good experience, we found Mike very polite and helpful.
Not doing more than stars
Easy booking with Eddie who was very helpful
Eric was very helpful and called us back within the hour with a price
Bobby was brilliant helping us to plan our cruise. Just so knowledgeable, patient and so polite, nothing was too much trouble. Bobby suggested some welcome additions to extend our stay in Barcelona at the end of our cruise and was really great when we were asking about all the hotel stays and flights and even trying to find a good cabin on the ship. Received email outlining all the details of our holiday the following day, just as Bobby had said.
Eddie was fabulous. Excellent knowledge of the cruise that we were interested in and subsequently booked. Eddie answered all of my questions quickly and with good humour.
Eric was extremely helpful and pleasant. He explained the details of the holiday very well. He was very professional.
Friendly professional service and was able to tailor make our cruise and stay holiday. Mike offered some good options for us and managed to secure the right flights and hotel for us. He was patient and courteous throughout the booking process.
Very good holiday package with everything we needed arranged and all went smoothly. Flights, transfers, hotel stay, cruise with extras. Excellent itinerary and service from infinity cruises.
Being quick, informative and professional
Our ships feature multiple dining venues including main dining rooms, buffet restaurants, and specialty cuisine options. Most ships offer flexible dining times and various meal plans to suit different preferences. Dietary restrictions and special meal requests can typically be accommodated with advance notice.
You can reach our customer service team through our website's contact form, by phone during business hours, or via email. Our representatives can assist with bookings, itinerary questions, and general inquiries. Contact information is available on our official website.
Packing recommendations vary by destination and season, but generally include casual daywear, formal attire for evening events, and appropriate clothing for shore excursions. Most ships provide basic toiletries and towels, but you should bring personal medications and any specialty items. A detailed packing guide is typically provided with your booking confirmation.
Gratuity policies vary by cruise line and package type. Some fares include automatic service charges, while others allow passengers to tip at their discretion. Information about gratuity guidelines and policies will be provided in your pre-cruise documentation.
Infinity Cruises prioritizes passenger safety and may modify itineraries due to weather conditions or other unforeseen circumstances. Alternative ports or activities are typically arranged when possible. The captain and crew will keep passengers informed of any changes and work to minimize disruption to your vacation experience.
Infinity Cruises is a UK-based travel company specializing in cruise vacations. The company offers a diverse range of cruise packages tailored to various customer preferences, including family-friendly trips, romantic getaways, and adventure cruises. Infinity Cruises partners with major cruise lines to provide customers with access to popular destinations around the globe, ensuring that travelers can find the perfect cruise to suit their needs. Targeting an audience of leisure travelers, Infinity Cruises caters to individuals, couples, and families seeking memorable experiences at sea. The company focuses on delivering comprehensive travel solutions that include booking assistance, itinerary planning, and customer support throughout the travel process. With its user-friendly website, infinitycruises.co.uk, customers can easily browse available cruises, compare options, and make informed decisions about their travel plans.
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