IWC Probate and Will Services reviews & trust report
IWC Probate and Will Services is a business services company that appears to specialize in probate and estate-related legal matters. The company likely assists clients with will preparation, probate proceedings, and other estate administration services. They may provide guidance and support to individuals and families navigating the legal processes associated with wills and estate management.
IWC Probate and Will Services has a positive customer experience.
IWC Probate and Will Services receives overwhelmingly positive feedback for its efficient and friendly service. Reviewers frequently commend the helpfulness and professionalism of staff members like Sharon Edwards and Debbie Wiseman, who provide timely responses and clear guidance throughout the probate process.
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Many customers express their satisfaction with the smooth handling of complex tasks, such as overseas share transfers and property trusts, often recommending the company to family and friends. However, a small number of reviews highlight significant issues with communication, citing long delays in responses and a lack of updates from the company, which has caused frustration for some clients. Despite these concerns, the majority of experiences reflect a high level of satisfaction with IWC's services. Overall, the sentiment is predominantly positive.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
534
100%
+0.2
● Low
4.9 / 5 overall
=
534 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6▲ 0.2
12-month avg
4.5
All-time
4.9
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.0
4
Sep 24
5.0
3
Oct 24
5.0
4
Nov 24
5.0
5
Dec 24
—
0
Jan 25
5.0
4
Feb 25
5.0
1
Mar 25
3.0
2
Apr 25
4.8
5
May 25
4.2
5
Jun 25
5.0
3
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 486 positive reviews
Customer service54%
261 mentions
Fast & efficient35%
171 mentions
Helpful support26%
128 mentions
Professionalism23%
114 mentions
“I dealt with Loren Jarvis, who was amazing”
On “Customer service” · Jun 15, 2025
Top complaintsof 13 negative reviews
Response time38%
5 mentions
Customer service38%
5 mentions
Payment issues23%
3 mentions
No response15%
2 mentions
“the executor told me that iwc is authorized to keep the heirs informed, but despite this, i continue to send emails,...”
On “Response time” · May 29, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
Overall rating and review count for this company and similar companies
Sharon Edwards dealt with a deed of variation for me relating to my aunt's will. She was great from start to finish and never kept me waiting for a reply. She was very friendly and efficient - don't... See more
I dealt with Loren Jarvis, who was amazing! The service was great and I could not have asked for a better contact/service.
Thank you - will recommend to all our family and friends going forward.
What services does IWC Probate and Will Services offer?
IWC Probate and Will Services specializes in estate planning and probate administration. We provide will drafting, estate planning consultation, probate court filings, and executor assistance services.
How much do your will and probate services cost?
Our fees vary depending on the complexity of your estate and specific services needed. We offer free initial consultations to discuss your needs and provide transparent pricing before any work begins.
Do I need an appointment or do you accept walk-ins?
We operate primarily by appointment to ensure dedicated time for each client's needs. Please call ahead to schedule a consultation, though we may accommodate urgent matters on a case-by-case basis.
What are your business hours?
We are open Monday through Friday from 9:00 AM to 5:00 PM. Weekend and evening appointments may be available upon request for urgent matters.
All 9 questions →Show fewer questions
How long does the probate process typically take?
The probate process usually takes 6-12 months, depending on the complexity of the estate and court schedules. We work diligently to expedite the process while ensuring all legal requirements are met.
What documents should I bring for a will consultation?
Please bring a list of your assets, beneficiary information, and any existing estate planning documents. We'll also need identification and details about any specific wishes for asset distribution.
Can you help with probate matters in other states?
We primarily handle probate matters within our local jurisdiction. For out-of-state probate issues, we can provide referrals to qualified attorneys in the appropriate state.
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Sharon Edwards dealt with a deed of variation for me relating to my aunt's will. She was great from start to finish and never kept me waiting for a reply. She was very friendly and efficient - don't be afraid of using the IWC online services!
I dealt with Loren Jarvis, who was amazing! The service was great and I could not have asked for a better contact/service.
Thank you - will recommend to all our family and friends going forward.
the executor told me that iwc is authorized to keep the heirs informed, but despite this, i continue to send emails, no one answers me. i have been writing for months. this behavior is not correct and shows poor professionalism. i will report the agency to the supervisory body.
Great and quick service they managed all my papers dealing with Computershare and my options have finally transferred from US market to Italy! They solved a problem for me.
Super recommended!
This is an absolutely professional company.
They acted with courtesy, timely replies and very efficiently.Every question,no matter the time of day, was immediately dealt with.There was always a time difference of 6 hours, but that never made it a problem.
Sending documents back and forth also worked very well, with guidance on every step of the way.
Debbie W from the Overseas Department was very attentive and prompt in handling my queries. She even responded to my emails outside of normal working hours! Her professionalism is exemplary and very much appreciated … Many, many thanks Ms. Debbie!
Such a smooth process and the Debbie was so lovely to engage with. I was expecting it to be a laborious process and take a very long time to sort out but it was so much quicker and easier than I expected. Highly recommend!
Sharon Edwards from IWC handled the probate and other concerning issues from my late father's estate.She was excellent in this.She was proactive when any issues aroseAnd kept us informed of all process.She was knowledgeable,and genuinely cared...which in today's world is a rare commodity.Thank you Sharon and IWC for a fantastic service.
Steve Pyott of IWP has helped us through what could have been an extremely stressful process of share transfer following the loss of our dear Mum. He kept us informed, and acted with professionalism.
Debbie W was active and proactive. Good service.
IWC may improve the relevant time to get the medallion stamp from their suppliers (in my case 6 weeks )
I instructed IWC to handle my late father’s affairs, which involved applying for probate and dealing with a property trust.
Our case handler, Sharon Edwards was exemplary throughout. Very responsive to emails and explained everything in layman’s terms. Thank you Sharon and IWC!
Very clear instructions and advice throughout the whole process of getting a medallion stamp, prompt updates on progress and follow up through process completion
I can only say what appalling service I have received from this company in selling my late husband's shares. Many months have passed and now I find papers have not been sent to the States even though I was told in February that they had gone.
So if you are selling shares, don't touch them with a barge pole.
Sharon Edwards was the person who dealt with my mother‘s estate from IWC. And Carol Wyatt helped with the sale of the property. I cannot recommend IWC highly enough. Communication with both people was five star, the worst thing about going through probate for the first time ever and having to deal with the loss of a parent was made so much easier and less painful by these two amazing professional ladies. They answered emails promptly throughout the whole process. I know sometimes my sister and I may have come across as very frustrating but was never made to feel like that. Carol went above and beyond to help us with the sale of the property. Communication is key and IWC kept us well informed throughout the whole process. I cannot recommend them highly enough.
My experience was just great. Debbie Wiseman was super helpful and got back to me super fast with answers. I had a problem were to get a medallion stamp as a foreign investor and IWC Probate and Will Services got me covered. All I had to do was deliver them all the documents they said they needed. 5/5 Would recommend!
The service provided by Debbie Wiseman from IWC was excellent. It was a complicated and long drawn out process to transfer Canadian shares into my married name as I am resident in the UK. No other company that I had approached in the UK would help me. She has consistently been there to assist me every step of the way and has helped to resolve any issues that have occurred along the way.
Twice I have used the services of IWC (Overseas Medallion Signature) and I can say that I have always been very happy with the process and the outcome. I definitely recommend them.
You can reach us by phone during business hours or email us through our website contact form. We respond to all inquiries within one business day.
Do you offer estate planning for small estates?
Yes, we provide estate planning services for estates of all sizes. We can help determine the most cost-effective approach for your specific situation, including simple wills and basic estate planning documents.
About IWC Probate and Will Services
IWC Probate and Will Services is a business services company that appears to specialize in probate and estate-related legal matters. The company likely assists clients with will preparation, probate proceedings, and other estate administration services. They may provide guidance and support to individuals and families navigating the legal processes associated with wills and estate management.