Is Just Credit Union a legitimate company?
Yes, Just Credit Union is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating. Many customers praise their friendly service and helpful staff.

Just Credit Union is a not-for-profit community bank located in the Midland Shires, dedicated to serving its members by providing safe and affordable banking solutions. The institution operates with a member-owned model, ensuring that profits are reinvested to benefit its users rather than external shareholders. Just Credit Union offers a range of financial products, including savings accounts and low-cost loans, catering to individuals who live or work in various regions, including Shropshire, Telford & Wrekin, Herefordshire, and surrounding areas. The primary customers of Just Credit Union are local residents and employees within its eligible service areas. By focusing on community needs, the credit union aims to support financial stability and promote responsible borrowing. With an emphasis on accessible financial services, Just Credit Union seeks to empower its members to achieve their financial goals while fostering a sense of community and shared responsibility.
Just Credit Union enjoys a strong reputation among its customers, with an impressive average rating of 4.9 out of 5. Reviewers frequently praise the staff for being friendly, helpful, and always willing to assist, highlighting the excellent customer service as a key strength.
Many people appreciate the variety of loan options and the ease of saving, noting that the union is particularly supportive for those in challenging financial situations. However, there is a notable complaint from one reviewer who describes their experience as the "worst credit union," claiming a lack of assistance when seeking a loan. Despite this isolated negative feedback, the overwhelming sentiment remains positive, with consumers expressing satisfaction with the service and the affordability of loans. Overall, Just Credit Union is viewed as a reliable and supportive financial institution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 48 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2023.
| Month | Average | Reviews |
|---|---|---|
| Jan 23 | 5.0 | 1 |
| Feb 23 | — | 0 |
| Mar 23 | — | 0 |
| Apr 23 | — | 0 |
| May 23 | — | 0 |
| Jun 23 | — | 0 |
| Jul 23 | — | 0 |
| Aug 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“Friendly and helpful staff”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 48 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Just Credit Union is #1 of 5 on overall rating in this group.
48 reviews of Just Credit Union. Filter by what matters to you.
Over a year ago
They don't help tell you you cannot afford a loan when you can. Worst credit union and will be complaining to my local mp regarding the service I recieved.
Over a year ago
Very friendly company and easy to deal with. Offered a variety of options which I would recommend to use and get in touch with them to discuss all ideas.
Over a year ago
Brilliant staff always willing to help you Fantastic company
Quick answers to the questions people ask most.
Yes, Just Credit Union is a legitimate company with numerous verified customer reviews, showcasing an overall positive rating. Many customers praise their friendly service and helpful staff.
No, Just Credit Union is not a scam. The platform features verified reviews that highlight consistent positive experiences and customer satisfaction, especially regarding their affordable loans and savings options.
Just Credit Union offers a variety of financial services, including affordable loans and savings accounts. Customers have noted the ease of saving and borrowing through their platform.
Just Credit Union offers flexible payment options including direct debit for loan repayments, making it easy for customers to manage their finances, as mentioned by long-term customers.
Customers can reach out to Just Credit Union's customer support via phone or their website for assistance. Many reviews highlight the staff's willingness to help and provide excellent service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They don't help tell you you cannot afford a loan when you can. Worst credit union and will be complaining to my local mp regarding the service I recieved.
Very friendly company and easy to deal with. Offered a variety of options which I would recommend to use and get in touch with them to discuss all ideas.
Brilliant staff always willing to help you Fantastic company
Brilliant. Greate help
Just credit have been a massive help when it comes to saving as well as borrowing
Just credit union have helped me & my family out so much, ive learnt how to borrow & save at the same time! All the staff are lovely & friendly. Nothing is too much, they are only a phone call or email away, always willing to listen & help. I would recommend them to anyone who wants to borrow & save money. A massive thank you 😊
Always amazing first class service and very kind on the telephone when called in
Been a customer for years.. always offering affordable loans and a good way to save along side. Friendly and helpful staff. And remote lending now which I find alot easier due to working making it hard to visit store. 10/10 cant fault it. Xx
I have been will just credit for a long time and had no problems they've been absolutely amazing throughout the years ❤
Always received a great service, always been helpful and flexible with ever changing circumstances
I have saved with just credit for many years and find it invaluable. You can get to your money easily when you need to and the customer service is excellent.
Great staff ... always looked after and helped when i really needed it , ive recommened to family and friends but all in all 10/10 never had a fault
Been with just credit union for a few years now and they are always so helpful it’s great knowing that I can apply for a loan when it’s someone’s birthday or Christmas The online applications just make it so much easier
Always helps me out with affordable savings and loans with low and affordable interest rates. Especially when you think you are unemployed just credit union can give you an affordable loan obviously based on affordability off your benefits just helps out when you are in need. Processing days are efficient
I have a loan with just credit union through work, great rates, monthly payments taken from wages each month, it’s all been an effortless experience. And this year in particular they couldn’t have been more accommodating whilst helping me make adjustments to my loan repayments whilst I’m on maternity leave. Not many finance companies are very flexible regarding changes in circumstances so I am very grateful!! Would highly recommend!
Credit union is really professional n very experienced at helping people. I've been with them for over 11 years now. I recently started using the the new online app and was very surprised how fast and easy it was to get a loan filled out and sent to them. I always hated filling out forms and was very surprised that the form was sooo simple to use. It took me 10mins or so to do it and away it went. A VERY BIG THANK YOU for all your help. Absolutely a great service and company for the people who can't get help anywhere else. Love them, even if you got money problems. They will always help you out. Thanks CKPeck
Have been helping for a few years now definitely a great service for people who are unemployed and on benefits they really do work with you
Thank you - Amazing service always with a smile - very understanding of circumstances - recommended by a family member and have been a customer now for a few years
Excellent service warm friendly people they really put them selves out for you nothing a problem I don't know where I'd be without them. Thank you Guys ! Maureen Harris
I have had loans from just credit union for many years and saved along side the loans. In that time I have always found it quick and easy to withdraw money from my savings. On the occasions that I have had to contact them I have found all if the people be I have spoken to very friendly, helpful and polite. I find them to be fast and efficient in all matters and would highly recommend them and the service they provide.
Just Credit Union is a not-for-profit community bank located in the Midland Shires, dedicated to serving its members by providing safe and affordable banking solutions. The institution operates with a member-owned model, ensuring that profits are reinvested to benefit its users rather than external shareholders. Just Credit Union offers a range of financial products, including savings accounts and low-cost loans, catering to individuals who live or work in various regions, including Shropshire, Telford & Wrekin, Herefordshire, and surrounding areas. The primary customers of Just Credit Union are local residents and employees within its eligible service areas. By focusing on community needs, the credit union aims to support financial stability and promote responsible borrowing. With an emphasis on accessible financial services, Just Credit Union seeks to empower its members to achieve their financial goals while fostering a sense of community and shared responsibility.
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