Kiehl's is a skincare and cosmetics company that manufactures and sells personal care products including moisturizers, cleansers, serums, and hair care items. The brand operates retail stores and sells products through various channels, offering skincare solutions for face, body, and hair care needs. Kiehl's positions itself as a heritage brand with formulations that often incorporate natural ingredients and traditional apothecary-inspired packaging.
Kiehl's garners a generally positive reception, with many consumers praising the effectiveness of their products, particularly for specific skin concerns like acne and aging. Reviewers appreciate the transparency in ingredient listings and the thorough consultations provided by knowledgeable staff, which help tailor routines to individual needs.
However, there are notable criticisms regarding the pricing, with some customers feeling that the products are overpriced compared to similar options available at drugstores. Additionally, experiences with customer service can be inconsistent; while some report excellent support, others mention pushy sales tactics and varying levels of staff knowledge across different locations. Overall, Kiehl's is recognized for its quality skincare offerings, though the cost and service variability are common concerns.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 145 |
12 reviews of Kiehls. Filter by what matters to you.
7 months ago
The skincare products themselves are quality and I've seen improvements in my complexion. However, the sales staff can be quite aggressive about upselling and adding products to your routine that you... See more
7 months ago
Appreciate how they clearly list ingredients and explain what each one does. Makes it easier to avoid products that might conflict with my existing routine.
7 months ago
Love the Ultra Facial Cream but the in-store experience varies depending on which staff member helps you. Some are incredibly knowledgeable while others seem rushed.
7 months ago
Finally found a brand that addresses aging skin without being harsh or drying. The retinol alternative products are gentle yet effective.
Quick answers to the questions people ask most.
Store hours vary by location, but most Kiehl's stores are open Monday through Saturday from 10 AM to 8 PM and Sunday from 11 AM to 6 PM. You can find specific hours for your local store using the store locator on their website.
Yes, Kiehl's offers complimentary skincare consultations at their retail locations. Their trained customer representatives can help assess your skin type and recommend products tailored to your specific needs.
Kiehl's accepts returns within 30 days of purchase with a receipt for a full refund. Products must be in original condition, and even opened or partially used products are eligible for return if you're not satisfied.
Yes, Kiehl's is known for their generous sampling program. You can request free samples of products in-store or online to try before purchasing full-size items.
You can reach Kiehl's customer service by calling 1-800-KIEHLS-1 (1-800-543-4571) or through their website's contact form. Customer service is available Monday through Friday from 9 AM to 6 PM EST.
Yes, Kiehl's offers a free loyalty program that provides points for purchases, exclusive offers, and early access to new products. Members also receive special birthday gifts and personalized product recommendations.
Yes, Kiehl's offers buy online, pick up in-store service at participating locations. You can place your order on their website and select your preferred store for pickup.
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The skincare products themselves are quality and I've seen improvements in my complexion. However, the sales staff can be quite aggressive about upselling and adding products to your routine that you don't necessarily need. Would prefer a more consultative approach.
Appreciate how they clearly list ingredients and explain what each one does. Makes it easier to avoid products that might conflict with my existing routine.
Love the Ultra Facial Cream but the in-store experience varies depending on which staff member helps you. Some are incredibly knowledgeable while others seem rushed.
Finally found a brand that addresses aging skin without being harsh or drying. The retinol alternative products are gentle yet effective.
The products work fine but honestly you can get similar results from drugstore brands for half the price. The packaging is nice and the store atmosphere is luxurious, but I'm not convinced it's worth the premium.
Solid, dependable products that do what they claim. Nothing groundbreaking but consistent quality and good customer support when you have questions about usage. The loyalty program offers decent perks too.
Some products work wonderfully while others caused irritation. Wish they had better guidance for sensitive skin types during consultations.
Struggled with adult acne for years and their customized routine has been life-changing. Yes, it's expensive, but the results speak for themselves. The blue herbal spot treatment is particularly effective for breakouts.
Been using their facial oil for two years and it's a game changer for dry skin. The texture is perfect and absorbs well without leaving residue. Customer service is always helpful when I have questions about layering products.
What sets Kiehls apart is how they educate customers about ingredients and proper application. The staff took time to explain why certain products would work for my skin type. Products are pricey but effective, and I appreciate that they offer samples before you commit to full sizes.
Product quality is reliable but service varies dramatically between locations. Some stores offer amazing consultations while others feel more like quick transactions. The online ordering and delivery service is smooth though.
The skincare experts here really know their stuff! Got a personalized routine that has transformed my skin over the past 3 months. The consultation was thorough and they didn't just try to sell me expensive products. Only downside is the wait time for appointments can be pretty long.
Yes, Kiehl's provides complimentary gift wrapping for purchases made in-store. They also offer gift sets and gift cards for convenient gifting options.
Kiehl's offers specialized consultations for sensitive skin and carries a range of gentle, fragrance-free products. Their customer representatives can recommend suitable products and provide patch testing guidance.
Yes, Kiehl's offers virtual skincare consultations through video calls or online chat. You can book an appointment through their website to receive personalized product recommendations from the comfort of your home.
Kiehl's is a skincare and cosmetics company that manufactures and sells personal care products including moisturizers, cleansers, serums, and hair care items. The brand operates retail stores and sells products through various channels, offering skincare solutions for face, body, and hair care needs. Kiehl's positions itself as a heritage brand with formulations that often incorporate natural ingredients and traditional apothecary-inspired packaging.
