Beauty Works is a beauty and wellness establishment that likely offers a range of personal care services and treatments. The business may provide services such as hair styling, skincare treatments, nail care, or other beauty-related services to help clients with their grooming and aesthetic needs. As a beauty and well-being focused business, they would typically cater to customers seeking professional personal care services.
Beauty Works receives overwhelmingly positive feedback from customers, with many praising the exceptional quality of their hair extensions and beauty products. Reviewers frequently highlight the effectiveness of items like shampoo, conditioner, and the miracle spray, noting significant improvements in the look and feel of their hair.
The customer service is another standout aspect, with numerous comments about the prompt and helpful responses from staff members like Paige and Safiya, who go above and beyond to resolve issues. However, a few customers express frustration regarding shipping delays and returns, with one individual stating their dissatisfaction with the return process. Despite these minor complaints, the overall sentiment remains highly favorable, with many recommending Beauty Works for its luxurious products and outstanding service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 145 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 4.9 | 140 |
| Dec 25 | 4.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 145 most recent reviews.
“Unfortunately I had a problem with a few of the tips breaking quite soon after buying - I messaged Beauty Works and t...”
“On contacting Beauty Works 30th Nov, as the return seemed to have no further updates in transit from Evri hub, Beauty...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 | |
| 4.5 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.3 out of 5 (good) | 3.0 out of 5 (fair) | — | 119 |
Bottom line: Beauty Works is #1 of 5 on overall rating in this group.
145 reviews of Beauty Works. Filter by what matters to you.
11 months ago
Fabulous products always work really well on my hair and the extensions are always great quality.
11 months ago
Great product. I buy shampoo ,conditioner, and the miracle spray is a must have extensions or not ive started using a tiny drop of the hair oil on my ends n they feel great too well done for hair prod... See more
11 months ago
Sophie provided amazing service, my wife was very happy
11 months ago
Can’t thank libby enough in customer service she was so helpful as I had the wrong hair colour match . I received the molly Mae invisti tape micro ring today and she put a lovely free gift in for me w... See more
Quick answers to the questions people ask most.
Beauty Works provides a full range of beauty services including haircuts, styling, coloring, highlights, manicures, pedicures, facials, and eyebrow shaping. We also offer special occasion styling for weddings and events. Our experienced team can help you achieve your desired look for any occasion.
We are open Tuesday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM. We are closed on Mondays. Holiday hours may vary, so please call ahead during holiday weeks.
We recommend making an appointment to ensure availability, especially for longer services like coloring or styling. We do accept walk-ins when possible, but appointment customers receive priority. You can book online, call us, or stop by in person.
Our prices vary depending on the service and stylist level. Basic haircuts start at $35, while full color services range from $80-150. We offer a complete price list on our website and can provide specific quotes when you book your appointment.
We require at least 24 hours notice for cancellations to avoid a cancellation fee. Same-day cancellations or no-shows may be charged 50% of the service cost. We understand emergencies happen and will work with you on a case-by-case basis.
Yes, we offer gift cards in any denomination that can be purchased in-salon or online. Gift cards never expire and can be used for any of our services. They make perfect gifts for birthdays, holidays, or special occasions.
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and debit cards. We also accept contactless payments including Apple Pay and Google Pay. Gift cards and store credit are also accepted as payment.
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Fabulous products always work really well on my hair and the extensions are always great quality.
Great product. I buy shampoo ,conditioner, and the miracle spray is a must have extensions or not ive started using a tiny drop of the hair oil on my ends n they feel great too well done for hair products
Sophie provided amazing service, my wife was very happy
Can’t thank libby enough in customer service she was so helpful as I had the wrong hair colour match . I received the molly Mae invisti tape micro ring today and she put a lovely free gift in for me which was was so lovely . Many thanks for being so efficient Libby and getting this sorted for me . X
Absolutely amazing customer service from the lovely Paige, the speed of replies was so efficient and very very helpful, my issue was resolved so quickly and so kindly. Paige McAteer is an absolute asset to Beauty Works.
Sophie was very helpful in helping me choose a present for my partner for Christmas.
Ellie was amazing with my complaint, she handled the situation efficiently and didn’t question or argue the complaint! I sent her pictures and explained what had happened when I had opened my package, and she handled it quickly and sent me a brand new one out straight away ☺️ 10/10 service from Ellie, thank you so so much x
I have very fine hair and my hairdresser introduced me to Beauty Works hair extensions at Rovella Hair & Co in Drayton, Norfolk - a certified Beaty Works salon (Jess part owner is my hairdresser and she works wonders!) - I’ve been wearing the extensions for a few years and needed my third pack as I decided to go longer but my hair appointment was a little way away so decided to order a pack myself (I put in my own fringe between appointments), instead of through the salon. Unfortunately I had a problem with a few of the tips breaking quite soon after buying - I messaged Beauty Works and their customer service was amazing! I had Lucy and Holly help me, they were very personal and they ended up organising 10 new extensions to get sent to me very quickly. I am very touched with their kindness and can say with a modern world of BOT customers service, it’s one of the best experiences I’ve had. I also love their products so 10/10 for Beauty Works all round for me. Thank you
Beauty Works is truly amazing! From the moment I discovered their products, I understood why so many people rave about them. The quality is consistently outstanding — everything feels luxurious. Their hair extensions and styling tools, in particular, are on another level: natural-looking, long-lasting, and incredibly easy to use. What makes me love Beauty Works even more is that my hairdresser, Chelsea Geddes, uses their products all the time. She trusts them for creating flawless, beautiful results, and every time she styles my hair with them, it looks incredible. Whether you’re getting ready for a special event or just want everyday glam, Beauty Works delivers results that exceed expectations. I can’t recommend them enough
Excellent product Daughter very happy with new styler
this product is perfect!! it didn’t weigh my hair down at all. i’ve recommended it to so many of my friends and i have zero complaints!! the shine it gives my hair is amazing and so many people have said my hair looks healthier, it doesn’t make my hair feel tangled or stringy which i’ve found using other sprays!!
DO NOT WASTE YOUR MONEY I returned item on 19th Nov. Was not collected from pick up point until 21st Nov by Evri & then stayed at their hub waiting to be sent to Beauty Works warehouse. On contacting Beauty Works 30th Nov, as the return seemed to have no further updates in transit from Evri hub, Beauty Works customer service informed me that i would have to wait until 29th Dec for a refund of £13.19 . I do not understand the refund amount as I paid £67.99 for this item.
My hairdresser Giorgi recommended I have Beauty Works extensions and I could not be more impressed with them. I have two weaves and also keratin bonds and get so many compliments about how amazing my hair looks. Most importantly they look natural and the quality of the hair is fantastic. I would never be without my extensions now, and will always go with Beauty Works extensions, they are the best. My hairdresser Giorgi is the best in the business and I trusted her recommendation to use Beauty Works products completely, as I knew she would only use the best. I have never loved my hair as much as I do now. So a huge thank you to Giorgi and Beauty Works!
Wow loving my Molly Mae extensions. The customer service was excellent, Safiya whom I dealt with was knowledgeable, professional & gave the best advice. So pleased my choice. Thanks Safiya.
Polite and helpful
Safiya dealt with my query efficiently, very helpful and prompt, Thank you
Possibly the best customer service I have ever received, big shout out to Safiya for all her help
I have been into clip in hair extensions as long as 15 years and picked this brand just for Dubai hair extension’s colour. It’s the worst hair extension with matting being real quick and clip ins grating on my scalp causing allergies. I have even survived all the low cost brand clip ins so this was super disappointing.
Absolutely amazing customer service when I had an issue with my delivered item. Quick response and new product sent out. Massive thank you for all your help. I wish other companies were like yourselves when a matter is out of both people’s control when it comes to delivery. Again, thank you so much!
Lucy was really helpful and reached out immediately to discuss any concerns I had. Great customer service and seemed genuinely interested in ensuring the matter was resolved. It is rare to get customer service like that especially from a large company.
You can reach us by phone at (555) 123-4567 or email us at info@beautyworks.com. We're located at 123 Main Street, and you can also visit our website to book appointments online. Follow us on social media for updates and beauty tips.
Yes, we exclusively use high-quality, professional beauty products from trusted brands. Our stylists are trained on the latest techniques and products to ensure the best results. We also retail many of the products we use so you can maintain your look at home.
We offer free parking in our dedicated lot behind the building with easy access to our entrance. Street parking is also available on Main Street, though it may have time restrictions. Additional public parking is available in the municipal lot one block away.
Beauty Works is a beauty and wellness establishment that likely offers a range of personal care services and treatments. The business may provide services such as hair styling, skincare treatments, nail care, or other beauty-related services to help clients with their grooming and aesthetic needs. As a beauty and well-being focused business, they would typically cater to customers seeking professional personal care services.
This profile hasn't been claimed by the business owner.
