KLM Royal Dutch Airlines, operating through its domain klm.se, is a major airline that offers a wide range of air travel services to customers around the globe. As the flag carrier airline of the Netherlands, KLM provides scheduled passenger and cargo flights to numerous destinations, connecting travelers in Europe and beyond. The company is known for its extensive network, which encompasses both domestic and international routes. KLM's primary customers include individual travelers, business professionals, and cargo clients seeking reliable transportation solutions. With a focus on customer service and operational efficiency, the airline aims to enhance the travel experience through various offerings, including online booking, frequent flyer programs, and additional in-flight services. As part of the Air France-KLM Group, KLM continues to adapt its services to meet the evolving needs of the airline industry and its diverse customer base.
KLM Royal Dutch Airlines receives overwhelmingly negative feedback, with a significant majority of reviews rating the airline poorly. Many customers express frustration over damaged luggage, with reports of bags being mishandled and inadequate compensation offered.
Flight cancellations and delays are common complaints, often leaving passengers stranded without assistance or proper communication. While a few reviewers highlight positive experiences, praising the professionalism of onboard staff and the quality of service, these instances are rare compared to the numerous accounts of poor customer service and operational failures. Issues such as denied boarding despite check-in and unresponsive customer support further exacerbate the dissatisfaction. Overall, KLM struggles to meet customer expectations, leading to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 68 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.3 | 3 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 68 most recent reviews.
“good service”
“Was told by KLM customer service that they couldn't help us because we didn't have a photo of the damaged bag (since...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 68 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: KLM Royal Dutch Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.0).
68 reviews of KLM Royal Dutch Airlines. Filter by what matters to you.
maten är dålig , ost chipsen är dock goda och man får dryck med i travel storlek, smörgåsen är jätte äcklig dock☹️ landningen är ju sådär asså men ibland så är den super, man får dessutom mycket ben rum och man har ett litet bord framför sig 👌🏽Rekommenderar om man vill ha ett billigt flyg!
Åkte från Amsterdam till Göteborg med KLM. Flygvärdinnorna var hemskt trevliga och smidig resa men boardingpersonaleb vid gaten var fruktansvärt oförskämda. De hånade oss för att vi inte visste hur man skulle skanna biljetten i den automatiska skannern. På grund av detta , tveksamt om jag åker KLM igen.
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KLM Royal Dutch Airlines, operating through its domain klm.se, is a major airline that offers a wide range of air travel services to customers around the globe. As the flag carrier airline of the Netherlands, KLM provides scheduled passenger and cargo flights to numerous destinations, connecting travelers in Europe and beyond. The company is known for its extensive network, which encompasses both domestic and international routes. KLM's primary customers include individual travelers, business professionals, and cargo clients seeking reliable transportation solutions. With a focus on customer service and operational efficiency, the airline aims to enhance the travel experience through various offerings, including online booking, frequent flyer programs, and additional in-flight services. As part of the Air France-KLM Group, KLM continues to adapt its services to meet the evolving needs of the airline industry and its diverse customer base.
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