KLM Royal Dutch Airlines, operating through its domain klm.se, is a major airline that offers a wide range of air travel services to customers around the globe. As the flag carrier airline of the Netherlands, KLM provides scheduled passenger and cargo flights to numerous destinations, connecting travelers in Europe and beyond. The company is known for its extensive network, which encompasses both domestic and international routes. KLM's primary customers include individual travelers, business professionals, and cargo clients seeking reliable transportation solutions. With a focus on customer service and operational efficiency, the airline aims to enhance the travel experience through various offerings, including online booking, frequent flyer programs, and additional in-flight services. As part of the Air France-KLM Group, KLM continues to adapt its services to meet the evolving needs of the airline industry and its diverse customer base.
KLM Royal Dutch Airlines receives overwhelmingly negative feedback, with a significant majority of reviews rating the airline poorly. Many customers express frustration over damaged luggage, with reports of bags being mishandled and inadequate compensation offered.
Flight cancellations and delays are common complaints, often leaving passengers stranded without assistance or proper communication. While a few reviewers highlight positive experiences, praising the professionalism of onboard staff and the quality of service, these instances are rare compared to the numerous accounts of poor customer service and operational failures. Issues such as denied boarding despite check-in and unresponsive customer support further exacerbate the dissatisfaction. Overall, KLM struggles to meet customer expectations, leading to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 68 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.3 | 3 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 68 most recent reviews.
“good service”
“Was told by KLM customer service that they couldn't help us because we didn't have a photo of the damaged bag (since...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 68 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: KLM Royal Dutch Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.0).
68 reviews of KLM Royal Dutch Airlines. Filter by what matters to you.
This was an excellent airline. The staff on board was nice and very professional. Me and my dad were flying the regualer economy class but every person in the flight was given a bag of cheasechips and a bottle of water for free, it was wonderful. If you wanted you also got a free sandwich☺️we had a great experience with this airline
Zowel 4 jaar geleden als vorig jaar in mei vloog ik met KLM Royal Dutch Airlines. Geen enkele maatschappij komt in de buurt van KLM. Heerlijk eten (van salade tot een stuk pizza) en zeer vriendelijk boordpersoneel.
Friendly crew, flights often on time, clean and modern aircraft
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Jag har åkt med dem flera gånger både Göteborg-Amsterdam och tillbaka, samt Amsterdam-Catania (och tillbaka).På den senare rutten brukar det bli att Transavia tar över. Jag har aldrig haft problem, trevlig crew, man får en god smörgås även på de kortare rutterna, helt okej flygplan. Jag väljer alltid dem på dessa rutter, då det blir direktflyg. Det går att få ner priset med andra bolag, men då får man mellanlanda, och jag har tröttnat på det. Sas är rejält mycket dyrare. Mina döttrar tycker samma, de bor i Amsterdam, så de flyger ännu oftare med dem. Under pandemin så var det en resa till Amsterdam som blev inställd. Jag hade bokat via Ticket.se. Jag fick tillbaka nästan hela summan, men det tog väldigt lång tid. Men detta var som sagt under pandemin, då allting var uppochner. Det jag inte gillar är att priset går upp om man går fram och tillbaka på webbsidan, även om det är fråga om minuter. Det är lite fult. Men det är de inte ensamma om.
Tur att KLM finns. Seriöst och ärligt flygbolag inriktat på service. Har räddat mig från SAS klor flera gånger.KLM återbetalar faktiskt biljetter och inställer inte systematiskt flyg som SAS komikerna gör
Alltid fungerat bra att resa med KLM, bra mat, och gott kaffe på planet. Gott om utrymme ifall man jänför vissa andra flygbolag.
Utmärkt resa till och från Göteborg till Lubumbashi.KLM och Kenya Airways åkte jag tur och retur Göteborg-Lubumbashi DRC det kändes tryggt under resans gång.
KLM Royal Dutch Airlines, operating through its domain klm.se, is a major airline that offers a wide range of air travel services to customers around the globe. As the flag carrier airline of the Netherlands, KLM provides scheduled passenger and cargo flights to numerous destinations, connecting travelers in Europe and beyond. The company is known for its extensive network, which encompasses both domestic and international routes. KLM's primary customers include individual travelers, business professionals, and cargo clients seeking reliable transportation solutions. With a focus on customer service and operational efficiency, the airline aims to enhance the travel experience through various offerings, including online booking, frequent flyer programs, and additional in-flight services. As part of the Air France-KLM Group, KLM continues to adapt its services to meet the evolving needs of the airline industry and its diverse customer base.
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