KX Tickets is an online platform that specializes in providing tickets for various theatre shows in London. Catering to a diverse audience, the company offers a wide range of performances including musicals, plays, children's shows, and comedy acts. Customers can easily browse and purchase tickets for popular productions such as "The Hitchhiker's Guide to the Galaxy," "Witness for the Prosecution," and seasonal events like "A Christmas Carol." The platform aims to enhance the theatre-going experience by offering an accessible way for individuals and families to discover and attend live performances. By featuring a variety of shows suitable for different interests and age groups, KX Tickets serves both local residents and visitors looking to engage with London's vibrant cultural scene.
KX Tickets receives a mix of feedback, with a significant number of reviewers expressing dissatisfaction. While some customers praise the helpfulness of staff and the quality of tickets, many others report severe issues with customer service.
Complaints frequently highlight the difficulty in obtaining tickets, with some stating that the purchasing process feels unnecessarily complicated. Numerous reviewers describe customer service as unresponsive or ineffective, with multiple emails going unanswered. Additionally, concerns about dynamic pricing practices leave some feeling misled. Despite a few positive experiences, particularly regarding ticket upgrades and accessibility, the overall sentiment leans heavily towards frustration. Many consumers find KX Tickets to be lacking in service quality, leading to an overall negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 12 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Very helpful”
“Customer service are useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | — | 12 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: KX Tickets is #4 of 5 on overall rating in this group.
12 reviews of KX Tickets. Filter by what matters to you.
Contacted ticket agent to upgrade my Starlight Express tickets. I had a very fast call back from the lovely Melanie who chose some great seats for me. I like great customer service and I got that today. Thank you Melanie.
I had a concern over my booked tickets. I sent an email and had a reply from Katie straight away and my problem was resolved. Very helpful.
I used this company to buy access tickets for starlight express as my mum is in a wheelchair. From start to finish I had a great experience. Very helpful staff via email, great seats, arrived at theatre to be greeted by Christina who took us in the theatre then seated us. Came to see how we were at interval and also took us back to the car. Thank you very much.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 67% are 1–2★.
So far I haven’t had any problems with booking and I have received my tickets. Given this experience I would use KX Tickets again.
KX Tickets is an online platform that specializes in providing tickets for various theatre shows in London. Catering to a diverse audience, the company offers a wide range of performances including musicals, plays, children's shows, and comedy acts. Customers can easily browse and purchase tickets for popular productions such as "The Hitchhiker's Guide to the Galaxy," "Witness for the Prosecution," and seasonal events like "A Christmas Carol." The platform aims to enhance the theatre-going experience by offering an accessible way for individuals and families to discover and attend live performances. By featuring a variety of shows suitable for different interests and age groups, KX Tickets serves both local residents and visitors looking to engage with London's vibrant cultural scene.
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