Michael A was very patient with me
Michael A was very patient with me, explained things until I understood. He was very professional.

Ladder Loans is a financial services company that specializes in providing invitation-only installment loans designed to help individuals lower their interest rates and monthly payments. With loan amounts ranging from $10,000 to $100,000, Ladder Loans aims to assist customers in consolidating existing debt into a single, more manageable monthly payment. The company focuses on serving responsible borrowers who seek to improve their financial situation by reducing high-interest debt. Customers can initiate the loan process by entering an invite code on the company's website, ladderloans.com, where they will find a straightforward form to complete. Following this, loan specialists are available to discuss various loan options tailored to individual needs. Ladder Loans emphasizes a hassle-free experience, aiming to provide fast and efficient service while helping clients achieve peace of mind with their financial decisions.
Ladder Loans receives a mix of feedback from its customers, with many praising the supportive and professional staff who provide valuable assistance in navigating financial challenges. Reviewers frequently highlight the exceptional service from representatives like Michael, Sarah, and Leslie, noting their patience, understanding, and ability to explain complex information clearly.
Many customers express gratitude for the relief and guidance they receive, emphasizing the positive impact on their financial situations. However, there are notable complaints regarding unprofessional behavior from some representatives, with one reviewer feeling mocked about their debt. This inconsistency in staff attitude contributes to a divided sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.1 | 9 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 3.5 | 2 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 7 |
| Aug 25 | 4.9 | 14 |
| Sep 25 | 4.3 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Michael M was very helpful and gave me plenty of insight in how to maneuver this difficult step”
“The representative that I just spoke to was very unprofessional and laughed at how much debt I had to pay off”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +32% | 60 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 27 |
Bottom line: Ladder Loans is #5 of 5 on overall rating in this group.
60 reviews of Ladder Loans. Filter by what matters to you.
Michael A was very patient with me, explained things until I understood. He was very professional.
Michael Mandell was very helpful at working with me to get the relief I needed to be able to live again. Your finances can get out of hand quick. Thanks for listening and helping. You were GREAT!
Sarah Lambie did she was very easy to talk to. She was a good listener asking me making sure I understood what we were talking about. These are the kind of people that need to be employed with these programs because I could tell she actually had some feelings and to what I was going through and I appreciate that.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very wonderful and comforting experience. I worked with Sarah Lambie, she was wonderful to work with. She was encouraging and helpful, non judgmental about the situation I was in. The whole process from beginning to end was amazing!! Thank you!
Excellent experience with great explanation of how I can fix my situation. I received the help I desperately needed.
Great experience! Leslie Estrada made everything easy to understand and gave me a peace of mind knowing I’m finally taking control of my debt.
Leslie was amazing, patient, and very detailed. I felt guided and comfortable. Thank you so much for listening to my situation and helping me take care of my finances and continue moving forward. I greatly appreciate it! Thank you!!
Michael was the best! Thanks for the help!
Claudia went overboard to help me solve my financial needs. She is an awesome communicator and worked diligently to find a path to resolve my situation. I so do appreciate her thoughtfulness. JVQ
Omg! Leslie was not only full of the information, but during this process made me feel comfortable, confident and courageous for making a decision to take care of this situation. I have been in retail/customer service for 25 years, I run 300+ locations and honestly I wish I could clone her!!
Joti was very helpful with my questions and situation. She is very knowledgeable about financial matters and can certainly guide you through your financial decisions.
Stephanie had been very helpful with the process and helping me through. Unfortunately I have decided on holding off on the debt consolidation until a later time. She was very supportive of my decision and offered her assistance if and when the time came If I want to move forward with the program in the future. She is an excellent representative of your company. Thank you Diane Villani
My experience w/Kenny Jumps, financial consultant, had value and positive impact. The company I found had patience, and tolerated any delays, overcoming my challenges. I was given a direct response, a more detailed explanation.
The loan process was very quick. Coke Stock was very knowledgeable about my choices and how each loan choice could benefit me. He was very professional and answered all my questions.
Ladder Loans is a financial services company that specializes in providing invitation-only installment loans designed to help individuals lower their interest rates and monthly payments. With loan amounts ranging from $10,000 to $100,000, Ladder Loans aims to assist customers in consolidating existing debt into a single, more manageable monthly payment. The company focuses on serving responsible borrowers who seek to improve their financial situation by reducing high-interest debt. Customers can initiate the loan process by entering an invite code on the company's website, ladderloans.com, where they will find a straightforward form to complete. Following this, loan specialists are available to discuss various loan options tailored to individual needs. Ladder Loans emphasizes a hassle-free experience, aiming to provide fast and efficient service while helping clients achieve peace of mind with their financial decisions.
This profile hasn't been claimed by the business owner.