De tijdslot klopten voor geen meter
De tijdslot klopten voor geen meter , meer dan een uur moeten wachten. De helft van de boot zit met de rug naar licht kunst objecten. Waardeloos

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
De tijdslot klopten voor geen meter , meer dan een uur moeten wachten. De helft van de boot zit met de rug naar licht kunst objecten. Waardeloos
Makkelijk, snel, duidelijk. Kortom prima te doen
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
Not a pleasant experience - we queued up for an hour before the cruise left the dock. Our 2130 cruise left at 2230 and the light festival lights went out at 2300. We asked to have a refund at the beginning and we were assured that the lights would remain on. Thus not worth the eur 26,50. People behind us didn’t have a place to sit and they were told to get off if they couldn’t sit. What a disappointment after standing an hour in the cold. Never again
Time was booked at 21:30. We left only at 22:10. After 23:00 all lights was of.
It’s just a ride nothing much happening out there
De organisatie was goed ! Maar het was ontzettend saai!! Weinig verlichtte opjecten, apsoluut geen aanrader ! Wat een Flop.. Vol gepropte boot , erg benauwd ! Wij gaan nooit meer !
Not organised at all! Booked for 6:15pm and the boat didn’t arrive until after 6:30pm so it clashed with the other booking. So they let anyone get on and made us wait again! After making us wait for over 2 hours we left. Emailed them 3 days ago asking for a refund and still haven’t received a reply. Terrible service!
site was down so I cannot book the ticket until 1 am and the first possibility was 12.30 the guy at the entrance was not real committed or trying to think...
Wij waren met 4 family leiden, iederen moest apart zitten Ale ramen in boot waren beslag en vis, kon bijna niks zien. Zeer slechte ervaring met Lovers
Tickets online geboekt voor een boottrip ‘Amsterdam Light Festival’. Vertrektijd 20.30 uur met het vriendelijke verzoek om 5 minuten vooraf aanwezig te zijn. Keurig op tijd aankomend treffen wij een totale chaotische situatie aan bij Rederij Lovers. Rijen dik met mensen die nog steeds stonden te wachten voor de boot van 20.00. Niemand van de organisatie die ons van informatie kon voorzien waar aan te sluiten en hoe laat je misschien wel zou vertrekken. Wij hebben het uiteindelijk maar voor gezien gehouden en zijn onverrichte zaken teruggekeerd naar huis….geen boottocht, geen Light Festival, weggegooid geld, slechts een retourtje per trein. Waardeloos!
It was too boring !
Geen WC aan boord hoewel er ja werd gezegd. Open boot bij 6 graden buiten Grote rijen , tijdsaanduiding klopt niet van. Slecht geluid Tom de spreker, niet te verstaan met de slechte oortjes/poortjes
Tickets gekocht met tijdslot, maar desondanks chaos op de PH kade met rijen mensen die stonden te wachten en geen rondvaartboot te bekennen. De wachtijd was zeker 1 a 2 uur, want toen wij een kwartier voordat onze boot van 21.45 uur zou vertrekken op de kade arriveerden, stonden de mensen van de vorige 2 rondvaarten nog te wachten. Wij zijn teleurgesteld terug naar huis gegaan en gaan nu proberen ons geld terug te krijgen!
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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