Was supposed to got in the boat at…
Was supposed to got in the boat at 18:15 and we just enter at 19:15. After that the light show was nothing special for the price. This was a overpriced experience.

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Was supposed to got in the boat at 18:15 and we just enter at 19:15. After that the light show was nothing special for the price. This was a overpriced experience.
Reserved and paid tickets for an evening trip. When we got there, there were long queus waiting for their boat. After waiting for almost an hour and havent moved a single step we decided to go away. Very bad planning and service. Pick another boat company.
Was Expecting a really vibrant light show, but instead got 2-3 arts. Audio guide was not helpful. And the price that was charged for this was completely rubbish. More like a scam. Only bother going if you have lots of money to waste or you like boat rides. Pathetic experience.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
No toco el tour lloviendo. Y no se pudo ver nada. Todas las ventanas creadas y con el vaho de las ventanas no se veía nada el exterior. Una hora sentadla a oscuras escuchando un audio y sin ver nada. A oscuras. Si llueve no lo recomiendo
It was okay, employees making good lines for the different boates. But the tour was a bit decepting …..
Je kunt geen boot kiezen. We werden in een veel te kleine boot gepropt. Nauwelijks beenruimte, heel dicht tegen vreemden aangedrukt. Had een boot met open gedeelte willen boeken, dan had ik buiten kunnen staan.
The most dehumanising experience of my life. Waiting in a cold water filled f’ing sidewalk for over an hour after our scheduled time. Be ashamed.
Zeer klantvriendelijke site
Makkelijk te boeken en een fantastische aanbieding voor de stadspashouders.
Snelle boeking en duidelijke vaar agenda.
It was really nice!
Een combinatie met treinkaart.Toen we de treinkaartjes hadden besteld bleek op die datum geen plek meer op de boot te zijn.
Einkauf war sehr einfach und schnell
We hebben 30 minuten lang moeten wachten in regen en koud. Heel chaotisch, mensen aan elkaar geplakt. Niemand die ons juiste info kon geven wanneer de boot vertrekt. Heel erg teleurgesteld. Uiteindelijk na 20 minuten wachten moesten we vertrekken omdat we onze andere boekingen niet zouden halen. We hebben via getyourguide een restitutie aangevraagd. Gelieve aan hun te bevestigen dat er vertraging was.
Via social deal kaartjes gekocht. Bleek dat je moest reserveren. Op de dag geen plek beschikbaar voor social deal kaartjes maar kon wel met een rondvaartboot mee als ik een kaartjes kocht. 3 teleurgestelde kleinkinderen met opa en oma. Dan maar met een andere rondvaartboot gegaan. 5 kaartjes weggegooid. Dit doe ik nooit meer.
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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