Lush is a cosmetics retailer that specializes in handmade bath and body products, including bath bombs, soaps, shampoos, and skincare items. The company operates retail stores globally and emphasizes fresh, natural ingredients and ethical sourcing practices. Lush products are typically sold without excessive packaging and many items are made fresh to order.
Lush receives a mix of reviews, with many customers praising the quality of service and the professionalism of the team. Reviewers frequently highlight the fantastic experiences, noting that the consultation process is detailed and the team is responsive to feedback.
Many appreciate the final deliverables, which often exceed expectations and meet specifications. However, there are notable complaints regarding customer service, with some customers experiencing long response times and feeling rushed when they did connect with staff. Additionally, several reviews mention delays during project execution, which impacted timelines. While the pricing is generally viewed as competitive, some feel it could be high for the level of creativity offered.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cosmetics & Makeup.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.8 out of 5 (good) | 100 out of 100 | +2% | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | +3% | 87 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 |
12 reviews of Lush. Filter by what matters to you.
While the technical work was adequate, the customer service left much to be desired. Long response times to emails and calls, and when we did get through, the staff seemed rushed and not particularly helpful. The end result was okay but the experience getting there was poor.
Quick answers to the questions people ask most.
Lush specializes in fresh, handmade cosmetics including bath bombs, soaps, shampoo bars, skincare products, and fragrances. All products are made with ethically sourced, cruelty-free ingredients and many are vegan-friendly.
Store hours vary by location, but most Lush stores are typically open Monday through Saturday from 10 AM to 9 PM and Sunday from 11 AM to 7 PM. Check your local store's specific hours online or by calling ahead.
Yes, Lush offers online shopping with home delivery options. You can browse their full product range online and have items shipped directly to your address.
Lush accepts returns within 45 days of purchase with a receipt for unused products. Fresh products like face masks have shorter return windows due to their perishable nature.
Yes, Lush is completely cruelty-free and does not test on animals. While many products are vegan, some contain ingredients like honey or lanolin, so check individual product labels if you follow a strict vegan lifestyle.
Yes, most Lush stores offer complimentary gift wrapping using their signature recyclable materials. They also offer gift sets and can create custom gift bundles.
You can contact Lush through their website's live chat feature, email customer care, or call their customer service line. Store staff are also available to help with product questions and recommendations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lush doesn't have a traditional points-based loyalty program, but they offer a 'Bring Back 5 Pots' program where you can return 5 empty black pots for a free fresh face mask. They also occasionally offer special promotions and discounts.
Yes, Lush stores typically offer small samples of products so you can try them at home before making a purchase. Just ask a staff member and they'll be happy to prepare samples for you.
Fresh products like face masks last 2-4 weeks and should be refrigerated, while solid products like soaps and shampoo bars can last several months to a year. Each product has a recommended use-by period listed on the packaging.
Lush is a cosmetics retailer that specializes in handmade bath and body products, including bath bombs, soaps, shampoos, and skincare items. The company operates retail stores globally and emphasizes fresh, natural ingredients and ethical sourcing practices. Lush products are typically sold without excessive packaging and many items are made fresh to order.
