Stayed in their Dundee hotel for a last…
Stayed in their Dundee hotel for a last minute wedding and couldn't be happier with the place, really lovely. My first time visiting Dundee and I had a great time.

Malmaison Hotels is a collection of luxury boutique hotels located across the UK, offering a unique blend of stylish accommodations and upscale dining experiences. The company specializes in providing guests with well-designed rooms and a variety of amenities, including restaurants, bars, spas, and fitness facilities. Malmaison caters to both leisure and business travelers, ensuring a comfortable and memorable stay for individuals and groups alike. With an emphasis on personalized service and distinctive design, Malmaison Hotels also offers options for special events such as weddings and corporate meetings. Guests can enjoy a range of dining options, including the renowned Chez Mal Brasserie & Bar, and partake in various promotions, experience vouchers, and packages tailored to enhance their stay. The company focuses on delivering high-quality hospitality in prime locations, making it an appealing choice for those seeking a luxurious getaway or a functional space for business engagements.
Malmaison Hotels receives a mixed response from guests, reflecting both commendable service and significant issues. Many reviewers praise the attentive and friendly staff, highlighting their positive experiences during stays, particularly in locations like Glasgow and Belfast.
Customers often mention the comfortable accommodations and quality food, with some describing their experiences as delightful and recommending the chain. However, numerous complaints arise regarding room conditions, such as heating issues and unsatisfactory cleanliness. Additionally, several guests report poor customer service, particularly during billing disputes and at reception, which detracts from their overall experience. The inconsistency in service and room quality leads to a divided sentiment among guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 125 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.3 | 3 |
| Mar 25 | 3.3 | 4 |
| Apr 25 | 2.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 125 most recent reviews.
“I stayed at Malmaison Glasgow and the reception staff were SO lovely”
“Aberdeen Hotel experience on non business related trip was extremely poor, so much so that I shortened my stay from 3...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 1.5 out of 5 (poor) | −26% | 125 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Malmaison Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
125 reviews of Malmaison Hotels. Filter by what matters to you.
Stayed in their Dundee hotel for a last minute wedding and couldn't be happier with the place, really lovely. My first time visiting Dundee and I had a great time.
I stayed at Malmaison Birmingham and Glasgow, both experiences were great. Staff is very nice and polite, rooms clean and food yummy.
My husband and I stayed overnight on a dinner, bed and breakfast offer in the Malmaison in Glasgow for our wedding anniversary in October and it was fantastic. Sadly our holiday to the Isle of Lewis to try and glimpse the northern lights was cancelled however we purchased their DBB offer and we couldn't have been happier. The meal was very nice, the cocktails are fantastic and the staff were curtious, professional and friendly. We enjoyed this so much that we are planning another visit again soon. We still have a number of cocktails we want to trial. :)
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 44% are 1–2★.
Had an amazing stay over the weekend. Our room was AMAZING with a fantastic view. We checked in around 3.30pm and was attended to by Dave. (What a credit to to The Mal) What a lovely man! I was listening to his previous check in & he was full of knowledge, nothing was to much for him. Our check in was just the same. Had an absolute beautiful 3 course meal ( the prawn starter I would highly recommend ) .Had a peaceful nights sleep which was well needed. Breakfast however was a little busy. But none the less was tasty. Teezy? Was fantastic for our breakfast and could not do enough for us!! Again what a credit to the hotel. Well done Malmaison. Keep your good staff!
By far the best hotels around. Not cheap but I love them they are beautiful Xx
It is not a cheap hotel this, but well worth the money! Breakfast is a awesome and the hotel and staff are so well presented. Room is amazing 😉. Would stay here again for sure, the only negative would be the cost of parking as the hotel uses the Mailbox car park. The Malmaison Birmingham hotel is probably the best hotel in the area (having stayed at the Radisson and Hilton). Whilst more expensive (when we looked) this hotel was worth the money and has character and charm which the other hotel chains do not have. Would love to stay again and may try the London one off the back of such a stay.
Malmaison Edinburgh. Superb hotel and restaurant, we went in January and received amazing deals on the restaurant in the hotel- Chez mal, the food in the restaurant is in my top 5 favourite meals I’ve had in the uk. Thank you for such a wonderful experience. Hopefully one day we will return.
Malmaison, Belfast- amazingly good. Accommodation so comfortable with lots of intriguing differences. Food and drink superb, with luxury velour seats which my wife enjoyed stroking! The staff were all so friendly& took pride in this wonderful place. Thank you . Holly, a waitress at the hotel was a real professional. The quality of the staff was superb
Regular visitor to Malmaison Leeds. Can’t praise everyone connected with this hotel enough. On the back of the service received, I have made Malmaison top of my list of hotels when travelling across the UK. Cool place to stay. Little things differentiate great brands from others. Malmaison is a great brand. Love the shower gel. Joined the Malclub. Would like to see a loyalty scheme introduced though for regulars!
Stayed at the malmasion hotel on the quayside in Newcastle Upon Tyne for one night just over a year ago. We ate at the restaurant inside it. The staff were professional and friendly the food was amazing. Not gunna lie it is quite expensive to stay/eat there but totally worth it as a treat for a special occasion.
Malmaison Hotels is a collection of luxury boutique hotels located across the UK, offering a unique blend of stylish accommodations and upscale dining experiences. The company specializes in providing guests with well-designed rooms and a variety of amenities, including restaurants, bars, spas, and fitness facilities. Malmaison caters to both leisure and business travelers, ensuring a comfortable and memorable stay for individuals and groups alike. With an emphasis on personalized service and distinctive design, Malmaison Hotels also offers options for special events such as weddings and corporate meetings. Guests can enjoy a range of dining options, including the renowned Chez Mal Brasserie & Bar, and partake in various promotions, experience vouchers, and packages tailored to enhance their stay. The company focuses on delivering high-quality hospitality in prime locations, making it an appealing choice for those seeking a luxurious getaway or a functional space for business engagements.
This profile hasn't been claimed by the business owner.