Malmaison Hotels is a collection of luxury boutique hotels located across the UK, offering a unique blend of stylish accommodations and upscale dining experiences. The company specializes in providing guests with well-designed rooms and a variety of amenities, including restaurants, bars, spas, and fitness facilities. Malmaison caters to both leisure and business travelers, ensuring a comfortable and memorable stay for individuals and groups alike.
With an emphasis on personalized service and distinctive design, Malmaison Hotels also offers options for special events such as weddings and corporate meetings. Guests can enjoy a range of dining options, including the renowned Chez Mal Brasserie & Bar, and partake in various promotions, experience vouchers, and packages tailored to enhance their stay. The company focuses on delivering high-quality hospitality in prime locations, making it an appealing choice for those seeking a luxurious getaway or a functional space for business engagements.
Malmaison Hotels receives a mixed response from guests, reflecting both commendable service and significant issues. Many reviewers praise the attentive and friendly staff, highlighting their positive experiences during stays, particularly in locations like Glasgow and Belfast.
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Customers often mention the comfortable accommodations and quality food, with some describing their experiences as delightful and recommending the chain. However, numerous complaints arise regarding room conditions, such as heating issues and unsatisfactory cleanliness. Additionally, several guests report poor customer service, particularly during billing disputes and at reception, which detracts from their overall experience. The inconsistency in service and room quality leads to a divided sentiment among guests.
Excellent staff, comfortable environment and top quality food. The best we've had in Brlfadt for some time. I highly recommend Malmaison Belfast and will be back soon.
Very warm Welcome, accommodating personal preferences, exquisite afternoon tea, Very friendly staff, very clean loos, although decor in restaurant was not to my taste.
Malmaison Glasgow : lady on reception , Claire , was amazing and made us feel very welcome , gorgeous room and ate at the restaurant and really looked after there too for my special birthday. Can’t recommend enough ! Brilliant hotel !
Stayed at the Malmaison again but Newcastle this time. As I’ve now come to expect, the staff are exceptional, the service excellent. Although just overnight this visit, it was nevertheless an excellent experience. On Sunday morning we had the pleasure of meeting Tessie, who organised the breakfast room and customers with aplomb, a gorgeous smile and greeting. A lovely stay all round, thank you
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I recently stayed at Malmaison in Leeds, and it was an absolutely wonderful experience! The room was nothing short of spectacular, with stunning views of the dock that made for a perfect backdrop throughout my stay. The décor was chic and stylish, and the comfort of the room was top-notch. Breakfast was a real highlight – I had the French toast, which was delicious, and the continental spread was fresh and varied. The staff were friendly and attentive, ensuring everything was perfect. I truly can't wait to return and experience it all over again. Highly recommended!
Love this hotel chain and have stayed in almost all of them numerous times ( whole thoroughly recommend this chain) Went to the one in Leith again for my b day ( beautiful location and free parking) and had minor issue with my stay . Got in contact with Beata and since then she has one of the most professional approaches to helping I have ever experienced, Lady is a total asset to your company. For anyone reading this who likes hotels, give Malmaison a bash, beautiful rooms, bars, restaurants and some of their venues and locations are stunning and as the review says, great staff ( and no I don’t work for Mal in case your wondering )
A truly delightful experience.
Having previously stayed at several Malmaison hotels, we had high expectations for York Malmaison on our first visit last weekend, and we were not disappointed. My partner had booked a room and requested an extra bed for her child.
Upon arrival, we were given a room on the 4th floor, but when we got to the room, we noticed the extra bed was missing. A quick call to reception was met with the most courteous response; the receptionist kindly offered to send housekeeping straight away to resolve it.
After about half an hour, she rang back, inviting us to reception to discuss the matter in person. She explained that our initial room was a bit too small for an extra bed and promptly offered us a new room key. Imagine our surprise and delight when we opened the door to find ourselves in a stunning suite!
We then decided to dine in the hotel restaurant, where both the food and the staff exceeded all expectations. Each team member took the time to chat with us, which made us feel so warmly welcomed. Later, we asked if we might take a look at the Sora rooftop restaurant and bar. Given that we had a 12-year-old with us, we would have completely understood if they declined; however, we were welcomed warmly and shown to a lovely sofa area with fantastic views. Even in the bustling atmosphere, the staff were incredibly attentive. Tempted by the luscious cocktails on offer, we couldn't resist and indulged in a few. At one point, we asked a lovely waitress if we could step outside on the rooftop terrace. She kindly directed us, assuring us she’d hold our table for our return. The views from there were absolutely breath taking.
Later, we enjoyed a quiet drink in the downstairs bar, a beautifully laid-out and immaculate space with a welcoming atmosphere. As we were relaxing, a gentleman from the hotel approached us, inquiring about our stay and whether we were enjoying the suite. He engaged us in a friendly conversation about York, other hotels we had visited, and the Malmaison experience. To our delight, he also mentioned that the drinks we’d ordered were on the house as a thank-you.
This gentleman and indeed every single staff member we encountered, went above and beyond. We have never felt so genuinely welcomed in any hotel, including other Malmaison locations. The impeccable décor, thoughtful layout, warm and professional staff, and the inviting atmosphere made for an unforgettable stay. We’re already looking forward to booking another suite and can’t wait to return!
The gentleman's name was Chris Shaw, Deputy General Manager, he and his team certainly are a credit to the brand and hospitality itself!
VIP treatment.
I stayed in the Malmaison London on the 27th and had an excellent night sleep, the staff were helpful and check in was smooth.
The thing that really impressed me was on the morning of the 28th I needed an upgraded suite ASAP for a VIP client.
A lady named Blessing on the desk was incredibly helpful and managed to sort out something immediately saving me the ire of an incredibly important client.
Stayed in the Deansgate hotel
Staff really great young fella in Sora from Liverpool doing architecture at uni,
really nice and Grace in the bar and grill, made my birthday. Had a few treats,
such a wonderful hotel. We will be back.
Thanks Amanda & Harvey
Malmaison Birmingham
We had a truly memorable experience during our recent stay at Malmaison Birmingham. My partner and I were celebrating our 10 year anniversary and decided that we’d like to head back to where we met. We felt so lucky! Our stay from start to end was brilliant. All staff we met were brilliant. However, there was a shining star when we met Warren as our waiter. Our two friends were late but the restaurant held our table regardless. Our waiter, Warren was a breath of fresh air! Handsome, charismatic and totally charming he guided us through both the wine and food menu with eloquence. At the end of dinner we spoke more and we were delighted to hear that Warren is studying chemistry at The University of Birmingham. He’s just had a gap year in San Fran. It was great to hear his tales of the city! Warren made our night even more special and unique. We really hope that he does well in the perfumery business. Chanel will have their new shining star!
Xxxx
A shout out to the excellent and professional staff at Malmaison, Dundee. I have visited 3 times so far and each visit has been exceptional. A very welcoming and warm atmosphere. The staff are very friendly and the food and drinks choices are really good, I would highly recommend their cocktails 🍹. Although I haven't stayed as a guest I have seen their rooms and they are superb. They have a lovely outdoor terrace to enjoy their wonderful cocktails and excellent food. Also great views over the River Tay. Definitely worth a visit even, like me, you just want to stop off for drinks or food or both. I would like to give a special mention to Jordan, Dale, Amy and James, thanks guys for making my visits so enjoyable 😊🥰
visited last night with my sister was fabulous the service by Daniel & Connor was so special my sister & I felt like royalty Connor made us a fabulous cocktail and the singer Calum was really good so easy listening Thank you all !!!
We stayed at Newcastle Malmaison and the reception and cleaning staff were really helpful and friendly.
A special mention should go to Tessie who was looking after guests at breakfast. She was super polite and did everything she could to make it a great experience. My wife was not well and she helped me to organise bring some breakfast up to the room for her 😊
Just spent a weekend at Malmaison with…Another great weekend
Just spent a weekend at Malmaison with my son who is a student in Aberdeen. Amanda Brack and her team have been excellent yet again. Nothing is a problem. Great location comfy rooms and lovely bar. Until next time!
Currently at your Oxford hotel. Incredible service in the bar, the cocktails are perfectly made, exceptional service and would highly recommend. Perfect evening
We stayed at Malmaison Liverpool Saturday 16th February. I wanted to write this review to say a big Thankyou to Taylor who made our lovely cocktails and to Rebecca who was our waitress. Both were wonderful with us. As were Cat and Ivan’s who served our breakfast and went above and beyond with our dietary requirements. All staff so attentive, polite and friendly. Excellent standards of customer service. Thankyou all for a wonderful stay. Jo
What can I say this company (Brighton based) have totally exceeded our expectations,
Gorgeous room stunning views absolutely everything at my fingertips.
The biggest thank you ever to (Conor & Ellie) who made my husband and mines stay absolutely exceptional
Above and beyond,
Totally recommend to all
Hotel is amazing
Views are outstanding
Food is beautiful
Don’t need to leave hotel unless necessary
Thank you all so much
Jade & Ricky price Room 327
5* customer service
Definitely deserves a 5* rating
Great location ideal for shopping 5 minutes walk to Marks and Spencers (keep my wife happy) very clean nice bar and restaurant great staff many thanks to Sheryl excellent service 👍
We had an afternoon tea in Cheltenham. It was excellent. A varied selection of savoury items including a mini burger and prawn cocktail. Excellent selection of cakes plus freshly cooked scones and real clotted cream. Staff were attentive and excellent. Highly recommended
Malmaison Hotels is a collection of luxury boutique hotels located across the UK, offering a unique blend of stylish accommodations and upscale dining experiences. The company specializes in providing guests with well-designed rooms and a variety of amenities, including restaurants, bars, spas, and fitness facilities. Malmaison caters to both leisure and business travelers, ensuring a comfortable and memorable stay for individuals and groups alike.
With an emphasis on personalized service and distinctive design, Malmaison Hotels also offers options for special events such as weddings and corporate meetings. Guests can enjoy a range of dining options, including the renowned Chez Mal Brasserie & Bar, and partake in various promotions, experience vouchers, and packages tailored to enhance their stay. The company focuses on delivering high-quality hospitality in prime locations, making it an appealing choice for those seeking a luxurious getaway or a functional space for business engagements.
