Just a lovely stay
Just a lovely stay, very comfortable and the staff were wonderful

Malmaison Hotels is a collection of luxury boutique hotels located across the UK, offering a unique blend of stylish accommodations and upscale dining experiences. The company specializes in providing guests with well-designed rooms and a variety of amenities, including restaurants, bars, spas, and fitness facilities. Malmaison caters to both leisure and business travelers, ensuring a comfortable and memorable stay for individuals and groups alike. With an emphasis on personalized service and distinctive design, Malmaison Hotels also offers options for special events such as weddings and corporate meetings. Guests can enjoy a range of dining options, including the renowned Chez Mal Brasserie & Bar, and partake in various promotions, experience vouchers, and packages tailored to enhance their stay. The company focuses on delivering high-quality hospitality in prime locations, making it an appealing choice for those seeking a luxurious getaway or a functional space for business engagements.
Malmaison Hotels receives a mixed response from guests, reflecting both commendable service and significant issues. Many reviewers praise the attentive and friendly staff, highlighting their positive experiences during stays, particularly in locations like Glasgow and Belfast.
Customers often mention the comfortable accommodations and quality food, with some describing their experiences as delightful and recommending the chain. However, numerous complaints arise regarding room conditions, such as heating issues and unsatisfactory cleanliness. Additionally, several guests report poor customer service, particularly during billing disputes and at reception, which detracts from their overall experience. The inconsistency in service and room quality leads to a divided sentiment among guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 125 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.3 | 3 |
| Mar 25 | 3.3 | 4 |
| Apr 25 | 2.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 125 most recent reviews.
“I stayed at Malmaison Glasgow and the reception staff were SO lovely”
“Aberdeen Hotel experience on non business related trip was extremely poor, so much so that I shortened my stay from 3...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 1.5 out of 5 (poor) | −26% | 125 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Malmaison Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
125 reviews of Malmaison Hotels. Filter by what matters to you.
Just a lovely stay, very comfortable and the staff were wonderful
I stayed at Malmaison Glasgow and the reception staff were SO lovely. They were friendly without being weird, helpful, charmingly overlooking me being an idiot about leaving stuff in my room - honestly some of the most natural and delightful service I have had in ages.
I recently had the pleasure of staying in the Mal Maison Hotel In Newcastle, the location near the Tyne river was great and ample parking available, although its across the road from the hotel. Staff were very helpful and advised me on the best places to visit whilst in the city. Lovely clean and comfortable room.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 44% are 1–2★.
Nice enough hotel, clean. The baths are high I almost fell out trying to get out. There wasn’t a toilet brush much to my dismay. Shower gels etc smelt delightful which I was thankful for as if forgotten mine. The bed was very comfy, at home I have a superking so was worried about the double, but Honestly me and my husband slept very well. I ordered room service and unfortunately the food was cold, although this was the case the arrival was swift.
Good services. Stayed couple of nights and we will stay again. Thanks
I stayed overnight Christmas night on the 'Bed and Bubbles' deal. I also had a small dog so was allocated a larger room. I loved the room, it was so clean and spacious and quiet. The staff were helpful although no one explained on arrival when I would receive the prosecco as part of the deal. I had to sit in the bar area for breakfast due to my dog and I felt left out of the restaurant atmosphere but didn't want to leave my dog in the room in case he barked. Stephen, the meet and greet person, went out of his way to bring the breakfast items over to me and to make me feel more comfortable. I asked for the prosecco at breakfast (!) and it was given to me but it should have been offered to me on arrival. I will visit the Malmaison again as overall it was a very good experience and has free car parking.
Stayed overnight following a family wedding in the city. It was a pleasant stay and the staff were very professional. The room and facilities were very nice and comfortable (bed really soft & comfortable). Room was a corner suite on the 6th floor, very spacious. My only quibbles were that we couldn't check in until 3pm (wedding was at 12.00) and there was no-where for us to leave our bags, we had emailed ahead 3 times to enquire about this but received no response, so we left them with a fellow wedding guest and called back later to check in. The breakfast is a tad pricey at £30+ per head so we went elsewhere, there was a lot of noise from outside into the early hours from fellow revellers and nearby Pitcher & Piano. The rooms, reception and public areas are lit by mood lighting which was quite dark and took time for eyes to adjust. Otherwise it was a pleasant stay and an enjoyable end to a lovely family weekend.
A 4-star hotel in a great location, close to the train station, river and a wide range of eateries. Staff especially at reception and breakfast were excellent. The hotel operates an eco friendly policy where you can opt out of daily housekeeping and are gifted a free drink at the bar in return. There was also a well equipped gym which I took advantage of throughout my stay . The only slight complaint was that my suite was dusty, possibly due to a lack of windows or lack of occupancy for a while. I had to buy antihistamines for the first time to solve the issue, although aside from the dust the room was maintained to a high standard. Would definitely stay there again!
Stayed in the Newcastle hotel. nice accommodation but room service was a bit slow. Nice coffee bar as well
Good hotel for a good price. Staff is friendly and helpful. Food good
One of the best hotels that I have stayed in ! Will defiantly be back !
Malmaison Hotels is a collection of luxury boutique hotels located across the UK, offering a unique blend of stylish accommodations and upscale dining experiences. The company specializes in providing guests with well-designed rooms and a variety of amenities, including restaurants, bars, spas, and fitness facilities. Malmaison caters to both leisure and business travelers, ensuring a comfortable and memorable stay for individuals and groups alike. With an emphasis on personalized service and distinctive design, Malmaison Hotels also offers options for special events such as weddings and corporate meetings. Guests can enjoy a range of dining options, including the renowned Chez Mal Brasserie & Bar, and partake in various promotions, experience vouchers, and packages tailored to enhance their stay. The company focuses on delivering high-quality hospitality in prime locations, making it an appealing choice for those seeking a luxurious getaway or a functional space for business engagements.
This profile hasn't been claimed by the business owner.