Massage Envy is a franchise-based wellness company that operates massage therapy and skincare centers across the United States. The business offers professional massage services, facial treatments, and skincare services through licensed therapists and estheticians at their retail locations. They typically operate on a membership model that provides customers with monthly services and discounted rates for additional treatments.
Massage Envy receives a generally positive reception from customers, with many praising the skilled and professional therapists who provide effective stress relief and relief from chronic pain. Reviewers appreciate the clean facilities and the convenience of online booking, making it easy to schedule regular appointments.
However, some customers express disappointment with their experiences, noting that certain massages felt rushed or did not meet their expectations, particularly when therapists failed to adjust pressure as requested. While the membership pricing is seen as fair and a good value for regular maintenance, the inconsistency in therapist quality remains a concern. Overall, Massage Envy is viewed favorably, but there is room for improvement in service consistency and customer engagement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 |
12 reviews of Massageenvy. Filter by what matters to you.
Made an appointment for a deep tissue massage but it felt more like a light Swedish massage. When I mentioned this, the therapist didn't really adjust the pressure. Also had to wait 15 minutes past my appointment time. The facilities are nice but the service didn't meet expectations.
Quick answers to the questions people ask most.
Massage Envy offers therapeutic massages, skincare services including facials, and total body stretch sessions. They provide various massage types such as Swedish, deep tissue, hot stone, prenatal, and sports massage to address different wellness needs.
No, membership is not required to book services. However, members receive significant discounts on services and can enjoy additional benefits like monthly credits and priority booking.
Most Massage Envy locations are open Monday through Friday from 8 AM to 10 PM, Saturday from 8 AM to 8 PM, and Sunday from 10 AM to 8 PM. Hours may vary by location, so it's best to check with your local franchise for specific times.
It's recommended to book at least 24-48 hours in advance, especially for weekend appointments or popular time slots. Members typically have priority booking access and may be able to schedule closer to their desired date.
Appointments must be cancelled at least 2 hours before the scheduled time to avoid a cancellation fee. Late cancellations or no-shows may result in charges, and membership credits may be forfeited.
Pricing varies by location and service type. Non-member rates typically range from $99-$179 for massages, while members pay significantly less with monthly membership plans starting around $60-$70 per month.
Yes, membership benefits and credits can be used at any participating Massage Envy location nationwide. This makes it convenient for members who travel or relocate to continue using their membership.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
During your first visit, you'll complete intake forms about your health history and preferences, then have a brief consultation with your therapist. The therapist will discuss your needs and customize the session accordingly to ensure the best experience.
You can find contact information for your local Massage Envy by using the location finder on their website or calling their main customer service line. Most locations can be reached directly by phone for appointments and inquiries.
Massage Envy is a franchise-based wellness company that operates massage therapy and skincare centers across the United States. The business offers professional massage services, facial treatments, and skincare services through licensed therapists and estheticians at their retail locations. They typically operate on a membership model that provides customers with monthly services and discounted rates for additional treatments.
