Mayfair Hotels is a prominent name in the luxury hospitality sector in India, offering a range of upscale accommodations across various scenic locations, including Odisha, Sikkim, West Bengal, and Goa. The company specializes in providing a blend of comfort and elegance through its hotels and resorts, which are designed to cater to both leisure and corporate travelers. With a commitment to heartfelt hospitality, Mayfair Hotels aims to deliver a home-away-from-home experience amidst nature's beauty. The company targets families, business professionals, and event organizers seeking a picturesque setting for vacations, corporate retreats, and social gatherings. Each property features thoughtfully designed interiors and amenities that enhance the guest experience, making Mayfair Hotels a sought-after choice for those looking to enjoy luxury and relaxation in India.
Mayfair Hotels receives mixed feedback from its guests, showcasing both commendable aspects and significant issues. Many reviewers appreciate the hotel's great location, describing it as "dejlig" and noting the quality of the rooms and breakfast during their stays.
However, a substantial number of customers express dissatisfaction with the service, labeling it as poor and unprofessional. Complaints about unauthorized booking amendments and rude reception staff are prevalent, with some guests feeling they were unfairly charged for breakfast. While a few reviews highlight excellent service experiences, the overall sentiment is marred by frustrations regarding customer care and service quality. Consequently, Mayfair Hotels struggles to maintain a consistent reputation among its visitors.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 11 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 4.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 11 most recent reviews.
“It’s a 5 star hotel with a customer service that is poor than a 2 star hotel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 1.7 out of 5 (poor) | — | 11 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Mayfair Hotels is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.7).
11 reviews of Mayfair Hotels. Filter by what matters to you.
It’s a 5 star hotel with a customer service that is poor than a 2 star hotel. An unauthorised amendment was made to my booking and I have not been provided any resolution. The property points me back to third party and third party back to hotel saying Hotel is not accommodating. It’s such a shame and I will not recommend this property to anyone
Dårlig service, uforskammet receptions medarbejder, måtte betale dobbelt for morgen mad, hvor dagen før var det deres fejl men ikke på afrejse dagen.
Jeg havde fundet et godt tilbud på 851kr nytårsaften nat og ringer og høre ad. Jeg får at vide at dette koster 1.100kr og forklare at der er det her tilbud. Hun siger her dette ikke er sandt og jeg kan sende en mail med screenshots, da hun ikke har tid til at tale med mig. Jeg spørg om det er noget vi kan nå at få styr på i aften, hvor hun vifter mig af og siger “hvis jeg får tid” Den mail hun gav mig virkede så ikke, så det bliver et andet hotel med bedre service. Dette finder sted d. 27/12.21 kl. 18:40-19:00. In case man nu som ledelse tænker at snakke med sit personale om god betjening.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 45% are 1–2★.
hold jer væk! dårlig service, dårlig morgenmad.
Please read this EXTREMELY CAREFULLY if you are planning to stay in Mayfair Resort, Gangtok. I am writing this post as a review for Mayfair Resorts & Casino, located in Gangtok, Sikkim and more importantly, to highlight an accident that may be of importance for each family that plans to stay at this property. In November 2019, my friend and I were planning our annual winter vacation. We both had heard quite a bit about Mayfair Gangtok and both our families were keen to explore the North-East side of India as well. Hence, we did our bit of research and decided to finalize Mayfair as our place of accommodation. Like most of the travellers, we also paid less heed to the negative online reviews of the property and relied on the good ones to arrive at our decision. Unfortunately, this proved to be one of our biggest mistakes while planning this trip. We checked into the property on December 25, 2019 and had a horrific incident on first night itself. In the evening, all of us were sitting in the balcony of one the rooms allotted to us. While walking back to the room, my friend's daughter (who is about 10 years old) accidentally bumped into one of the glass doors and the entire glass came crashing down on her. Now, I need to emphasize this as this isn’t a kid who was running at full speed towards the door and neither does the child have a heavy build on her which can basically shatter a glass door. Thankfully, since she was wearing a fluffy jacket, the glass didn't hurt her upper body. But she got a deep cut in her knee and got three stitches for the same. Further, her face was badly bruised, and she had glass shards pierced into her her body. On reporting the incident, the management of the property was totally insensitive and relatively indifferent towards the entire situation. There was no arrangement for any sort of first aid and we were rushed to the hospital via the hotel’s staff. Post the accident, they provided us with a room on the top floor of the building (we were earlier on the ground floor) and the same building DID NOT HAVE A LIFT. Further, we received no communication from the top management of the hotel regarding this and in fact, the glass was fixed the very next day and the room was subsequently allocated to someone else. Money was the only priority for this hotel and nothing else seemed to matter to them. My only advice to those who’ve read this review: Please go there at your own peril unless the management fixes the property's infrastructure. It’s not worth risking anyone’s life.
Mayfair Hotels is a prominent name in the luxury hospitality sector in India, offering a range of upscale accommodations across various scenic locations, including Odisha, Sikkim, West Bengal, and Goa. The company specializes in providing a blend of comfort and elegance through its hotels and resorts, which are designed to cater to both leisure and corporate travelers. With a commitment to heartfelt hospitality, Mayfair Hotels aims to deliver a home-away-from-home experience amidst nature's beauty. The company targets families, business professionals, and event organizers seeking a picturesque setting for vacations, corporate retreats, and social gatherings. Each property features thoughtfully designed interiors and amenities that enhance the guest experience, making Mayfair Hotels a sought-after choice for those looking to enjoy luxury and relaxation in India.
This profile hasn't been claimed by the business owner.
