North Car Rentals is a car rental service that provides reliable transportation solutions for travelers at various international airports and locations. The company caters to a diverse clientele, including business travelers, vacationers, and locals seeking temporary vehicle access, ensuring a seamless travel experience. With a wide selection of vehicles available for booking, North Car Rentals operates in multiple locations, including major airports such as Auckland International Airport, Vancouver International Airport, and Miami International Airport, among others. Customers can easily reserve their vehicles online through the company's user-friendly website, northcarrentals.com, making it convenient for them to plan their journeys.
North Car Rentals receives overwhelmingly negative feedback from customers, with a staggering 84% of reviews rating the service at 1 star. Many reviewers express frustration over unprofessional conduct, claiming the company does not operate out of major airports like Toronto Pearson, leading to confusion and wasted time.
Complaints about hidden fees, such as a $2,500 bond for a $35 rental, further exacerbate dissatisfaction. Customers also report issues with vehicle quality, alleging that cars provided have technical faults and that the company imposes unjust charges upon return. Despite a few positive mentions of service in Orlando, the overall sentiment is dominated by claims of dishonesty and poor customer service. Overall, North Car Rentals is viewed negatively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 61 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.4 | 5 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 4 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.6 | 14 |
| Apr 25 | 2.7 | 7 |
| May 25 | 2.3 | 6 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 1.0 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“North car fez airport, prestation au top, trés bon service, vehicule en trés bon état, je recommande”
“Fake booking at Izmir airport”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | −4% | 61 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: North Car Rentals is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.2).
61 reviews of North Car Rentals. Filter by what matters to you.
Je suis très satisfaits de ma location chez NORTH CAR RENTAL FEZ AIRPORT agence est très reactive sur le chat de leur site internetils les personnes à l acceuil et à la restitution ont été très agréables malgré les heures (minuit et 3h du matin) je compte relouer chez eux encore cet été Donc de par mon expérience je recommande vivement north car rental
Apparelling rip off - ruined day one of holiday . Booked a car $159 for 12 days ( cheap i know) only to arrive after waiting for 1 hour to be picked up to told it was now $1390 !!! - reduced to $1190 … I had to walk away and get an UBER ( North car rentals) appalling scammers . VIP car you should be banning them - customers behind got the same treatment. They said i was late- they took 1 hour to get me from the airport !! DO NOT USE them . Couple behind us has reg same treatment . Had to book another car $350 no issues . Utter scammers
I had a truly awful experience with North Car Rental. After a long-haul flight, I received no clear instructions on how to get the shuttle to the rental location. This led to a major delay after being taken to the wrong site. I had informed the company in advance of my late arrival, yet was told my booking was cancelled and would cost an extra $100—completely unreasonable given I had kept them updated. At the desk, I was pressured into paying for a daily toll package with no clear explanation. I was told this was mandatory, even though my voucher clearly stated it was optional. On top of that, I was charged a sanitisation fee and additional taxes that were never mentioned upfront. The vehicle I was given was not the class I booked—it was older, smaller, only ¾ full of fuel, and within minutes of driving, a tyre pressure warning came on. The car also smelled unpleasant and was covered in scratches and dents. It genuinely felt unsafe to drive. Staff were rude, dismissive, and aggressive when I raised concerns. The experience left me feeling shaken, especially arriving late at night as a solo traveller. I contacted the booking agent (Discover Cars), but they didn’t respond until the day the car was due to be returned—far too late to be of any help. I would not recommend North Car Rental to anyone. Misleading, unprofessional, and completely lacking in care for customer safety or experience.
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J’ai vécu une très mauvaise expérience avec North Rent a Car à Fès. Il n’y avait aucune clarté dans le processus. Ma carte bancaire a été refusée sans raison valable, ce qui a entraîné des frais supplémentaires non expliqués. Le pire : ils ont prélevé une caution de 500 € sans m’en informer, sans aucun mail ni reçu. C'est malhonnête. Ils prennent votre argent sans prévenir. Je déconseille fortement cette société. Ce sont des voleurs déguisés en loueurs de voitures. À éviter absolument !
1- Très déçu par CarJet ( Agence NORTH RENT A CARà FES ).Ma réservation a été annulée au dernier moment sous prétexte que ma carte Boursorama venait d’une “banque virtuelle”, alors qu’il s’agit d’une carte physique fonctionnelle émises par une banque en ligne et qui a les memes fonctions qu’une banque classique. Service client inflexible et aucune solution proposée. J’ai du annulé l’operation via ma banque. À éviter si vous utilisez une banque en ligne ! 2- En discutant avec l’agent, il m’a indiqué que ce type d’annulation surviendrait également lorsqu’ils ont un manque de véhicules en stock ou lorsque le client ne souscrit pas une assurance supplémentaire. Ce qui est surprenant de l’agent ,c’est qu’il me dit le seul cas ou je peux accepter votre carte boursorama credit ,si tu possède une assurance voyage on peut soustraire un montant de ta caution et te donner une facture à envoyer ton assurance de voyage( c’est une arnaque pour profiter de ma caution sans accident ou un dégât). il est regrettable que de telles pratiques soient utilisées pour justifier un refus de location sous un prétexte infondé Agence NORTH RENT A CAR à fuire.
I tried renting a car through a broker, North Car Rental were the supplier. When I arrived to collect the car they wanted to charge me extra insurance, which I refused because I had full insurance through the broker. I ended up walking away without a car. They did not try to charge my card, but still refused to give me a refund claiming I had insufficient funds, without trying to charge my card
Absolutely shocking experience, just collected my car from the Orlando office. My quote was $80. After a 9 hour flight I was forced to pay over $400 in hidden fees otherwise I would have been stuck at the office with no transport. Do not hire from these people, go to a reputable car hire company
Rented a car in Marrakech. North Car never refunded my security deposit, despite repeatedly claiming that I would receive my refund in 'three business days'. Eventually I had to claim it back via my credit card company. Three months of worrying that I'd lost £1,600. Absolute con artists - will never use again. Pay a bit more to go with a reputable company (with a proper rental office!).
Minus 10 out of 5 . ( AUCKLAND - NEW ZEALAND - MANGERE BRANCH NEAR AKL AIRPORT) WARNING !! DO NOT USE THIS BUSINESS ! THEY ARE TAKING PEOPLES REFUNDABLE DEPOSITS AND NOT REFUNDING THEM. My Son got Scammed out of $ 2500.00 N.Z dollars when he hired a Car from them in January 2025. He came over from Melbourne and got Ripped off by these DODGY DEALERS.
I would give no stars if possible. They nickel and dime you to death and you cannot get out of it or you lose your initial payment. SO, a $471 rental will cost you an additional $200 and $100 for tolls. In addition, they want a $1000 deposit. If you are forced to buy their insurance, why the deposit? Also, it's $30 a day for tires and locking keys in your car THEN $200 for insurance. They don't care. They are arab!!! I'm arab and I don't trust them!!! I was born in Beirut!!!
Ich habe das Auto über Check24.de gebucht. Bei der Abholung am Flughafen Marrakesch musste ich 90 Minuten warten. Das Auto war jedoch genau wie beschrieben. Vor Ort habe ich keinen Mietvertrag erhalten – mir wurde gesagt, dass ich ihn später per E-Mail bekommen würde. Die Kaution wurde abgebucht(1737,45€) und nicht nur, wie üblich, blockiert, sodass ich 37 € Wechselgebühren zahlen musste. Dadurch war das Auto kein Schnäppchen mehr. Bei der Rückgabe war niemand vor Ort, sodass ich nochmals 30 Minuten warten musste. Mir wurde per WhatsApp bestätigt, dass mit dem Auto alles in Ordnung sei, und man bat mich um eine positive Bewertung. Nach etwa 45 Tagen habe ich meine Kaution immer noch nicht zurückbekommen, und das Unternehmen reagiert nicht auf meine Anrufe. Fazit: Finger weg! Lieber ein paar Euro mehr bezahlen, als sich mit so etwas herumzuärgern.
A FUIR Ce loueur de voiture à FEs Caution débitée de 5000DH le 05 Janvier dernier, auto ramené le 12 Janvier Toujours pas remboursé. Tous les prétextes pour ne pas rembourser !… Un Voleur … A FUIR, si vous ne voulez pas être volé de votre caution
Got scammed at the Auckland branch, was asked to pay a $1500 security deposit despite nothing on the website stating beforehand. Still yet to receive it back despite returning car in same condition. Guy operating tries to beat around the bush, keeps stating “money will be returned”, “waiting for bank to reply”, and the most vague statements that make no sense. Tried reaching out to the company since bloke operating at the branch seems to be a scammer. Still no replies from the company….. 😤
Terrible Experience – Deposit Stolen! I rented a car from them and was assured that my deposit would be refunded after returning the car in perfect condition. However, despite multiple follow-ups, I have yet to receive my money back. They initially told me it would be returned, but now they are completely ignoring my messages and calls. This is unacceptable and feels like a scam. If you’re considering renting from them, BEWARE – they will happily take your deposit and disappear. Absolutely unprofessional and dishonest. Avoid this company at all costs!
Several days after returning the car they charged my card for an extra 400 Euro. For two months I have been trying to get an explanation and/or invoice for it. No answer...
GOOD SERVICE
Very disgusted in this so call SCAM of a company they should be shut down I'm going to report them also discover cars for advertising this so called company there was me and my husband and another lady picked up from airport to get our car she had been waiting 1hour to be picked up when we got there the yard looks shady as then we waited inside to be greeted by the shuttle driver about our bookings the shit show started from there they charged the lady in front for her rental for 12 days then they said now just have to pay deposit $2500 I was like okay I paid full insurance so I should be okay but Nope we both needed to pay $2500 but once we mentioned we don't have that they started bartering with us saying what about 1,500 , 1,000 or 500 we were like no we can't then he said we'll whatevers in your card which was few hundred dollars but we refused and canceled our booking with shady behavior and establishment they should be shut down they are SCAMMERS WISH I READ THESE REVIEWS FIRST BUT DISCOVER CARS SHOULD BE ACCOUNTABLE AS WELL FOR RECOMMENDING THESE SCAMMERS!!! Also recommend anyone with the same or similar experience email these people to have them investigated playfair at consumer to report them!
North Car Rentals is a car rental service that provides reliable transportation solutions for travelers at various international airports and locations. The company caters to a diverse clientele, including business travelers, vacationers, and locals seeking temporary vehicle access, ensuring a seamless travel experience. With a wide selection of vehicles available for booking, North Car Rentals operates in multiple locations, including major airports such as Auckland International Airport, Vancouver International Airport, and Miami International Airport, among others. Customers can easily reserve their vehicles online through the company's user-friendly website, northcarrentals.com, making it convenient for them to plan their journeys.
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