Olay is a skincare and beauty brand that manufactures and markets personal care products including moisturizers, cleansers, and anti-aging treatments. The company develops cosmetic formulations and skincare solutions for consumers across various age groups and skin types. Olay operates as part of the consumer goods industry, distributing its products through retail channels and online platforms.
Olay receives a generally positive reception from reviewers, highlighting its excellent support team and solid business operations. Many customers appreciate the quick response times and effective problem-solving capabilities of the technical support for the retail partner portal.
The wholesale division is also praised for its competitive pricing and understanding of the beauty market. However, there are notable complaints regarding disappointing communication, particularly about delays in email responses and incomplete information regarding partnership programs. Some reviewers mention minor issues with billing discrepancies and a slow online ordering system during peak hours. While the quality of service is recognized, the fees for consulting services are considered high.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 145 |
12 reviews of Olay. Filter by what matters to you.
6 months ago
Everything runs smoothly with their distribution services. Orders are processed quickly and their inventory management system keeps us well-stocked. Minor issue with billing discrepancies occasionally... See more
6 months ago
Had trouble getting clear answers about their partnership program requirements. Emails took days to get responses and when they did reply, the information was often incomplete. The business concept is... See more
6 months ago
We've been working with Olay's B2B services for our spa for over a year. Consistent product quality and delivery schedules. Their account management team is responsive and professional.
6 months ago
Order arrived on time and products were as expected. However, the packaging seemed excessive for such a small order - lots of unnecessary plastic. The business operations are smooth though, and tracki... See more
Quick answers to the questions people ask most.
Olay offers a comprehensive range of skincare products including moisturizers, cleansers, serums, anti-aging creams, and sunscreens. Their product lines target various skin concerns such as hydration, wrinkle reduction, brightening, and acne treatment. Popular collections include Regenerist, Total Effects, and Luminous.
Olay products are available at major retailers including drugstores, supermarkets, department stores, and online platforms. You can find them at CVS, Walgreens, Target, Walmart, Amazon, and the official Olay website. Most locations carry a selection of their core product lines.
Yes, Olay provides customer service through multiple channels including phone support, email, and online chat. You can contact them for product questions, concerns, or feedback through their official website. They also maintain active social media accounts for customer engagement.
Olay's return policy varies depending on where you purchased the product. For purchases made directly from Olay, they typically offer a satisfaction guarantee within a specified timeframe. For retail purchases, you'll need to follow the return policy of the specific store where you bought the product.
Olay does not test their products on animals and is committed to ending animal testing globally. They use alternative testing methods and work with suppliers who share this commitment. However, they may be required to conduct animal testing in certain markets where it's mandated by law.
Olay offers online skin assessment tools and product finders on their website to help match products to your specific skin type and concerns. You can also consult with skincare professionals at retail locations or contact Olay customer service for personalized recommendations. Product packaging typically includes skin type recommendations as well.
Olay occasionally offers promotions, coupons, and special deals through their website and retail partners. You can sign up for their email newsletter to receive exclusive offers and product updates. Many retailers also include Olay products in their own loyalty programs and reward systems.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Everything runs smoothly with their distribution services. Orders are processed quickly and their inventory management system keeps us well-stocked. Minor issue with billing discrepancies occasionally, but overall very satisfied.
Had trouble getting clear answers about their partnership program requirements. Emails took days to get responses and when they did reply, the information was often incomplete. The business concept is good but execution needs work.
We've been working with Olay's B2B services for our spa for over a year. Consistent product quality and delivery schedules. Their account management team is responsive and professional.
Order arrived on time and products were as expected. However, the packaging seemed excessive for such a small order - lots of unnecessary plastic. The business operations are smooth though, and tracking was accurate throughout.
Their wholesale division has been fantastic to work with. Competitive pricing, flexible terms, and they really understand the retail beauty market. Our account rep goes above and beyond to ensure we have what we need for seasonal promotions.
Had an issue with my recent order and their customer service team was incredibly helpful. They resolved everything quickly and even offered a discount for the inconvenience. The representative was knowledgeable about their products and genuinely seemed to care about my satisfaction.
Attended their product training seminar for retail partners. Very informative and well-organized. The materials provided were comprehensive and the presenter was engaging. Worth the investment for our team's product knowledge.
The online ordering system works well most of the time. Had a few glitches during peak hours where the site was slow to load. Customer support helped resolve the issues, but it shouldn't happen in the first place.
The return process took longer than expected - almost 3 weeks to get my refund processed. Customer service was polite but seemed understaffed. The actual business model is solid, just need better efficiency in their returns department.
The consulting services are top-notch and their market insights are valuable. However, the fees are quite high compared to competitors. You do get quality, but it's definitely a premium service that might not fit every budget.
The skincare consultation was thorough and personalized. They took time to understand my skin concerns and recommended products that actually work for my skin type. Follow-up was excellent too.
Their technical support for the retail partner portal is excellent. Quick response times and they actually solve problems rather than just providing generic answers.
If you experience any adverse reaction, discontinue use immediately and consult with a healthcare professional if needed. You should also contact Olay customer service to report the reaction and discuss potential returns or exchanges. Keep the product packaging for reference when contacting customer service.
Most Olay products have a shelf life of 12-24 months once opened, indicated by the period-after-opening symbol on the packaging. Store products in a cool, dry place away from direct sunlight to maintain their effectiveness. Always check the expiration date and look for changes in texture, color, or smell that might indicate the product has expired.
Olay is a skincare and beauty brand that manufactures and markets personal care products including moisturizers, cleansers, and anti-aging treatments. The company develops cosmetic formulations and skincare solutions for consumers across various age groups and skin types. Olay operates as part of the consumer goods industry, distributing its products through retail channels and online platforms.
