Booked wrong day, easily changed.
Booked wrong day in error, easily changed through easy to follow instructions on app. Only charged a small admin fee.

Omio is a travel and tourism platform that simplifies the process of booking transportation across various modes, including trains, buses, and flights. The company aims to provide travelers with an efficient way to compare and purchase travel options, making it easier for users to find the most convenient routes and best prices. With an intuitive interface, Omio allows customers to plan their journeys seamlessly, whether they are traveling within a city or across countries. The primary customers of Omio include leisure travelers, business professionals, and tourists seeking reliable transportation solutions. By aggregating options from multiple providers, the company helps users make informed decisions based on their travel preferences and schedules. With its commitment to enhancing the travel experience, Omio serves as a valuable resource for anyone looking to navigate the complexities of modern travel.
Omio receives a mix of praise and criticism from its users. Many customers appreciate the platform's ease of use, highlighting its convenience for comparing prices and making changes to bookings, often with minimal fees.
Positive reviews frequently mention helpful customer support, with some users expressing gratitude for quick resolutions to their issues. However, a significant number of reviewers report serious problems, particularly regarding customer service during disruptions. Complaints include a lack of communication when trains are canceled and difficulties in reaching support through the app or online chat. Some users also criticize misleading listings and issues with ticket changes. Overall, while Omio offers a user-friendly experience, its customer service shortcomings leave many dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Omio is a very efficient ticketing software, which is worth recommending”
“Apparently, passing on crucial cancellation alerts to paying customers is not their job”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.5 out of 5 (poor) | 3.7 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Omio is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.5).
60 reviews of Omio. Filter by what matters to you.
9 months ago
Booked wrong day in error, easily changed through easy to follow instructions on app. Only charged a small admin fee.
9 months ago
Easy to compare prices and see best alternatives when traveling. I’ve used it may times and it’s always safe.
9 months ago
I will never book through Omio again. When my Italo train from Venice to Milan was cancelled, I received no notification — not from Omio, not from Italo. I showed up at the station with a valid ticket... See more
9 months ago
Omio is a very efficient ticketing software, which is worth recommending. Ticketing and after-sales service are very fast.
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Booked wrong day in error, easily changed through easy to follow instructions on app. Only charged a small admin fee.
Easy to compare prices and see best alternatives when traveling. I’ve used it may times and it’s always safe.
I will never book through Omio again. When my Italo train from Venice to Milan was cancelled, I received no notification — not from Omio, not from Italo. I showed up at the station with a valid ticket for a non-existent train. When I contacted Omio, they gave me a generic brush-off, saying compensation is “Italo’s responsibility” and that I should go chase them myself. No acknowledgment of the complete communication failure on their part. Apparently, passing on crucial cancellation alerts to paying customers is not their job. What exactly is their job then, beyond taking a commission? They claim Italo sends out emails to all affected passengers, yet I got nothing. That either means Omio failed to pass my contact details to Italo or they’re simply shrugging off their duty of care. Either way, Omio acts as a middleman until something goes wrong — and then they vanish. Their customer service is a black hole of delayed, scripted, useless responses, always pushing responsibility elsewhere. No ownership. No accountability. Just a glorified booking widget. I’ve wasted hours trying to get basic compensation and answers. If you value your time, money, or peace of mind, book direct with the train operator. Omio adds absolutely nothing — except frustration.
Omio is a very efficient ticketing software, which is worth recommending. Ticketing and after-sales service are very fast.
Was able to change train timings by calling the customer support
Atrocious costumer service. DO NOT BOOK WITH THEM AS THEY DO NOT GET BACK TO YOU. The online chat bot does not work and there is no other ways to contact the company. I would recommend you use this app to search for trains and view best times but then BOOK DIRECTLY WITH THE OPERATOR. A train was cancelled by the operator and I still have not received a refund. Furthermore, I tried to rebook another train with OMIO and the money is PENDING and I have not received a new train ticket or this money back either!!!!
Jeg forstår slet ikke de mange gode anmeldelser. Jeg mistede muligheden for at ombooke min billet ved Stenaline, fordi jeg havde booket gennem Omio. Det gør jeg ikke igen.
Excelente servicio, muy fácil de usar. Gracias
Tenía billetes de Córdoba a Zaragoza con Iryo sacados a través de Omio para hoy 25 de enero y se ha suspendido la línea de AVE desde Andalucía debido al triste accidente ocurrido en Adamuz (Córdoba). Iryo me va a reembolsar el importe total de los 4 billetes (266 euros) pero Omio no me devuelve ni un euro (40 euros) por la gestión de la compra de los billetes. Creo que Omio debería tener en cuenta la situación ocurrida y hacer una excepción. Aunque su política en ese sentido sea otra, creo que no es justo que el único perjudicado sea solo el cliente y nada repercuta en Omio. Miguel Ángel Chueca
va bene bene bene
I bought a Eurostar ticket. I need to change the date (5 weeks ahead). It says I can change date for free in advance but I need to contact them. So I did. I was on chat for literally almost 3 hrs………. Still unresolved as it still needs sorting and me refunding. I’ve had to book my other ticket in the meantime as I can’t leave it pending to await them. No way of talking to someone ( unless you can telephone overseas), can’t find complaint info.
Misleading listing, fake route. I purchased a bus ticket via Omio for a Bucharest–Izmail route that later turned out not to exist at all. The ticket was issued, payment was taken, but the actual service could not be provided. After opening a PayPal dispute, Omio first denied responsibility, claiming they are “only an intermediary”. Later, in writing, they admitted a technical issue on their platform and confirmed that a full refund can be issued, but only if I closed the PayPal dispute first — which would remove buyer protection. PayPal initially denied the claim because Omio provided the ticket PDF as “proof of delivery”, even though the service itself never existed. This shows how misleading listings can still pass as “delivered”. The whole process was stressful, time-consuming, and required constant pressure from my side. I would strongly advise others to double-check routes and carriers and be very cautious with tickets sold via Omio for international bus routes.
Me atendieron muy rápido y súper amables
Even it take almost 3 months, the refund finally delivered, I almost gave up, thx everyone in Omio who helped me on this case, I def use Omio next time and thx for everything :)
Pude hacer el cambio de mis reservas sin problema. Rápido y eficiente
Verschrikkelijk bedrijf! Nooit meer via hun boeken! Treinticket van Amersfoort naar Praag geboekt via Omio en deze werd door de maatschappij zelf geannuleerd. Omio heeft me niet geïnformeerd. Ik woon 2,5 uur van de opstap treinstation en vertrok midden in de nacht naar Amersfoort. Tijdens de reis keek ik met verbazing in de app dat mijn trein geannuleerd was. Ik ben weer naar huis gegaan en later een andere ticket via een andere maatschappij gekocht. Van de DB heb ik het geld van de ticket teruggekregen, maar niet van de Omio de servicekosten en boekingstarief. Dus probeer ik contact te zoeken met Omio om mijn €10,01 terug te krijgen. Na veel zoeken een telefoonnummer gevonden, maar als je belt krijg je te horen dat ze helaas OP DIT MOMENT gesloten zijn. Ik heb inmiddels 30 keer gebeld.....Dan via de app..... daar krijg je een chatbox en kom je in een cirkeltje en na heel lang volhouden ( 1/2 uur) wordt gezegd dat je dan een mens aan de chat krijgt, nou vergeet het maar....die zegt hallo en dat ze heel druk bezig zijn en gooit je gewoon uit! Ik vind het een zeer slechte service, voor mij maar €10,- maar het was niet anders als het om meer geld ging.....voor mij nooit meer Omio!
Omio is a travel and tourism platform that simplifies the process of booking transportation across various modes, including trains, buses, and flights. The company aims to provide travelers with an efficient way to compare and purchase travel options, making it easier for users to find the most convenient routes and best prices. With an intuitive interface, Omio allows customers to plan their journeys seamlessly, whether they are traveling within a city or across countries. The primary customers of Omio include leisure travelers, business professionals, and tourists seeking reliable transportation solutions. By aggregating options from multiple providers, the company helps users make informed decisions based on their travel preferences and schedules. With its commitment to enhancing the travel experience, Omio serves as a valuable resource for anyone looking to navigate the complexities of modern travel.
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