Easy solution to this problem
Easy solution to this problem Thank you

Omio is a travel and tourism platform that simplifies the process of booking transportation across various modes, including trains, buses, and flights. The company aims to provide travelers with an efficient way to compare and purchase travel options, making it easier for users to find the most convenient routes and best prices. With an intuitive interface, Omio allows customers to plan their journeys seamlessly, whether they are traveling within a city or across countries. The primary customers of Omio include leisure travelers, business professionals, and tourists seeking reliable transportation solutions. By aggregating options from multiple providers, the company helps users make informed decisions based on their travel preferences and schedules. With its commitment to enhancing the travel experience, Omio serves as a valuable resource for anyone looking to navigate the complexities of modern travel.
Omio receives a mix of praise and criticism from its users. Many customers appreciate the platform's ease of use, highlighting its convenience for comparing prices and making changes to bookings, often with minimal fees.
Positive reviews frequently mention helpful customer support, with some users expressing gratitude for quick resolutions to their issues. However, a significant number of reviewers report serious problems, particularly regarding customer service during disruptions. Complaints include a lack of communication when trains are canceled and difficulties in reaching support through the app or online chat. Some users also criticize misleading listings and issues with ticket changes. Overall, while Omio offers a user-friendly experience, its customer service shortcomings leave many dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Omio is a very efficient ticketing software, which is worth recommending”
“Apparently, passing on crucial cancellation alerts to paying customers is not their job”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.5 out of 5 (poor) | 3.7 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Omio is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.5).
60 reviews of Omio. Filter by what matters to you.
Easy solution to this problem Thank you
Había reservado con entusiasmo mi billete para viajar de Oliva al aeropuerto de Alicante, España, con la expectativa de un viaje sin contratiempos. Mi número de reserva era 1gmrha3, 1g5bi9m. Tanto la app como el correo electrónico indicaban que el punto de recogida era Oliva, Av. de Sisteron (IES Gregori Maians) a las 7:25. Llegué a este lugar, como se indicaba claramente en mi billete de embarque en la app. Sin embargo, para mi consternación, el autobús nunca apareció. Al revisar el PDF adjunto de mi billete impreso en el correo electrónico, descubrí que la dirección de recogida era completamente diferente: C/Guillem de Castro con C/San José. Lo que hace esta situación aún más frustrante es que el correo electrónico indica explícitamente a los pasajeros que consulten la app para obtener los detalles del billete, lo que reflejaba una dirección de recogida contradictoria. En consecuencia, me vi obligado a buscar un transporte alternativo al aeropuerto. Esta experiencia ha sido increíblemente decepcionante, lo que pone de manifiesto una importante falla de comunicación por parte de la empresa. Deben abordar estas discrepancias para evitar que en el futuro los viajeros se enfrenten a desafíos similares.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The experience itself could have done a lot better, but the 4 stars are because of Daniela (my customer service specialist) and her will to get things done. I first contacted the online support team because I heard that my train to Seville on the 20.01 would be canceled due to the tragic accident in Cordoba, and only AI would be available with no answers to my questions. After I asked to be redirected via chat to a human, I was placed on hold and never attended. Daniela reached me through email and did her best to solve my problem - cancelling one of the trains that showed as live on the app and never left the station, and helping me to cancel the return ticket online. So kudos for the people you have working for you, but not so much to Omio itself.
No le pongo menos porque no puedo. Su atencion es nefasta cuando hay un problema, siempre hablando con un robot, cuando me dicen que un humano se va a unir al chat es mentira y cuando dicen que te van a llamar sorpresa TAMPOCO PASA. Me parecen unos sinvergüenzas y estoy muy descontenta con el servicio prestado. Me han cancelado un billete por parte de una empresa francesa de transporte, me dicen que contacte con Omio porque es con quien lo he reservado y NO HAY MANERA y no me devuelven el dinero, 63 euros que quiero que me devuelvan.
JAG GJORDE ETT FEL VID BOKNING OCH OMIO PÅSTOD ATT DE INTE KUNDE HJÄLPA MIG. DVS DE SKULLE BEHÅLLA MINA PENGAR BARA FÖR ATT MAN RÅKADE BOKA FEL. JAG BAD OM ATT SE VART PÅ "TERMS AND CONDITIONS" DET STOD ATT DE INTE KUNDE HJÄLPA OCH ATT MAN INTE HADE ÅNGERRÄTT. DÅ SA DE TILL MIG ATT RESEBOLAGET HADE SAGT NEJ, VILKET OCKSÅ VAR EN LÖGN DÅ DET I DETTA FALL VAR SJ SOM SA TILL MIG ATT ALLT VAR OK OCH ATT ÄNDRINGEN KUNDE GÖRAS UTAN PROBLEM MEN ATT DET BEHÖVDE GÅ VIA OMIO. TRO INTE PÅ VAD DERAS KUNDTJÄNST SÄGER UTAN ATT FÅ OFFICIELL INFORMATION. ANMÄL ÄVEN TILL KONSUMENTVERKET, DET ÄR EN TYSK FIRMA MEN SÄLJER TJÄNSTER TILL ETT SVENSKT BOLAG, SLUTA INTE TJATA OM NI VET ATT NI HAR RÄTT
I bought a rail ticket Norwich-Stansted and quickly realised within 5 minutes I needed to think more about datyes etc. So I went into cancellagtion area and dsaw GBP5 gto cancel. OK, that was fine. BUT shortly after I refund email to discover they'd charge over 75% more! Not GBP5...GBP8.61. I contacted them about it and fully explained but automated responses repeated and repeat with NO RESOLUTION for their cash grab. Disgusting.
It was easy change the date and time the tickets in the app.
Impossible to communicate with a company.... initially generic response from AI bot with no other options to contact, followed by promise to get back to me twice with no action. Incorrect refund was issued - avoid company of you can.
Omio is a travel and tourism platform that simplifies the process of booking transportation across various modes, including trains, buses, and flights. The company aims to provide travelers with an efficient way to compare and purchase travel options, making it easier for users to find the most convenient routes and best prices. With an intuitive interface, Omio allows customers to plan their journeys seamlessly, whether they are traveling within a city or across countries. The primary customers of Omio include leisure travelers, business professionals, and tourists seeking reliable transportation solutions. By aggregating options from multiple providers, the company helps users make informed decisions based on their travel preferences and schedules. With its commitment to enhancing the travel experience, Omio serves as a valuable resource for anyone looking to navigate the complexities of modern travel.
This profile hasn't been claimed by the business owner.