The service was incredibly friendly and…
The service was incredibly friendly and fast! I was surprised it was all resolved in just five minutes. I’m extremely satisfied. Many thanks to agent Hale.

Omio is a travel and tourism platform that simplifies the process of booking transportation across various modes, including trains, buses, and flights. The company aims to provide travelers with an efficient way to compare and purchase travel options, making it easier for users to find the most convenient routes and best prices. With an intuitive interface, Omio allows customers to plan their journeys seamlessly, whether they are traveling within a city or across countries. The primary customers of Omio include leisure travelers, business professionals, and tourists seeking reliable transportation solutions. By aggregating options from multiple providers, the company helps users make informed decisions based on their travel preferences and schedules. With its commitment to enhancing the travel experience, Omio serves as a valuable resource for anyone looking to navigate the complexities of modern travel.
Omio receives a mix of praise and criticism from its users. Many customers appreciate the platform's ease of use, highlighting its convenience for comparing prices and making changes to bookings, often with minimal fees.
Positive reviews frequently mention helpful customer support, with some users expressing gratitude for quick resolutions to their issues. However, a significant number of reviewers report serious problems, particularly regarding customer service during disruptions. Complaints include a lack of communication when trains are canceled and difficulties in reaching support through the app or online chat. Some users also criticize misleading listings and issues with ticket changes. Overall, while Omio offers a user-friendly experience, its customer service shortcomings leave many dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Omio is a very efficient ticketing software, which is worth recommending”
“Apparently, passing on crucial cancellation alerts to paying customers is not their job”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.5 out of 5 (poor) | 3.7 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.2 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Omio is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.5).
60 reviews of Omio. Filter by what matters to you.
The service was incredibly friendly and fast! I was surprised it was all resolved in just five minutes. I’m extremely satisfied. Many thanks to agent Hale.
It was easy to follow, and the person was kind and friendly.
Daniela fue muy empática con mi situación y me ayudó oportunamente. Su atención fue muy satisfactoria y recomendable, me ayudó a reagendar los boletos de Renfe que se vieron afectados por el penoso accidente en Córdoba
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Very bad graphic difficult to read time table sometime difficult to access changing time date easy 8nvoicing seems impossible for professionals (bad)
Contacté debido a que quería realizar un cambio en un billete, por factores que influyeron en el nivel de trabajo no pudieron gestionar mi caso a tiempo, pero Nilson, estuvo pendiente y me volvió a contactar. Realizó las gestionar oportunas para resolver mi caso, y quedé muy satisfecho, tanto por su gestión y su atención.
Please have in mind that I am really mad at this moment. I bought a train ticket from Madrid to Sevilla, but an accident happened and the train companies are offering a different service to overcome this. The point is, I need to change my tickets and that is not possible to do in the website of said train company, because I bought them in Omio. And it is also not possible to do in Omio!!!! I am 2 hours with the chat opened and i only got the AI replies til now
Bonjour, Depuis avoir payé en novembre mon billet de train par carte bleue, cette dernière a été piratée. Je déconseille d'utiliser ce site car il n'a pas la sécurité requise lors du paiement. Le piratage se fait majoritairement avec le libellé "amz*xsolla usa" est les transactions sont en dollar.
I am so glad i AM ABLE TO SEE ALL THE TRANSPORT OPTIONS. I was also able to change my train due to a flight change.
I received a $90+ credit for a canceled ticket when I was traveling in Europe. When I tried to use the credit, it didn’t work. I waited longer than 90 days after I got back to ask for a refund, because honestly it wasn’t a priority, and they said it was impossible due to their terms. I will try to use the credit again, though I won’t be traveling anytime soon, and it runs out in 2027. I could accept the policy, and would gladly, had I not tried several times to use the credit when I need it and now won’t for the foreseeable future, but I did, so I am not happy with their service. I would not recommend using this company or App. There is no reason, other than “terms” that I should not be refunded. As far as I am concerned, they have my money and won’t return it unless I use their service. I would therefore conclude that they are not a service, customer oriented company, and I will not be using them again, why would anyone, except to hopefully recover my money.
Omio is a travel and tourism platform that simplifies the process of booking transportation across various modes, including trains, buses, and flights. The company aims to provide travelers with an efficient way to compare and purchase travel options, making it easier for users to find the most convenient routes and best prices. With an intuitive interface, Omio allows customers to plan their journeys seamlessly, whether they are traveling within a city or across countries. The primary customers of Omio include leisure travelers, business professionals, and tourists seeking reliable transportation solutions. By aggregating options from multiple providers, the company helps users make informed decisions based on their travel preferences and schedules. With its commitment to enhancing the travel experience, Omio serves as a valuable resource for anyone looking to navigate the complexities of modern travel.
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