La atención al cliente es muy buena
La atención al cliente es muy buena. Pero desafortunadamente intenté añadir un equipaje extra con tiempo suficiente previo a la salida del vuelo, casi un mes y me fue imposible.

Online Tours is a travel agency specializing in providing services for trips to Cuba. The company operates through its website, onlinetours.es, where it offers a range of travel-related products including flights, vacation packages, hotel bookings, and car rentals. Online Tours aims to connect customers with the best travel options available, ensuring competitive pricing and favorable conditions for travelers. The target market for Online Tours includes individuals and families looking to explore Cuba, as well as residents seeking special offers for travel to the island. The agency collaborates with local agencies in Havana, Madrid, Barcelona, and Las Palmas to facilitate seamless travel experiences. With a focus on customer satisfaction, Online Tours also provides additional services such as visa arrangements and various travel discounts.
Online Tours receives overwhelmingly positive feedback from customers, who frequently highlight the excellent service and promptness of the staff. Reviewers appreciate the quick management of travel arrangements and the helpfulness of representatives like Alicia and Jezabel, who are noted for their professionalism and friendliness.
Many consumers express satisfaction with the ease of communication and the competitive pricing offered by the company. However, there are some complaints regarding difficulties in adding extra luggage, with one customer mentioning a frustrating experience despite reaching out well in advance. Overall, Online Tours is praised for its efficient service and customer support, making it a preferred choice for travelers, particularly to Cuba. The sentiment is predominantly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 25 |
Bottom line: Online Tours is #4 of 5 on overall rating in this group.
60 reviews of Online Tours . Filter by what matters to you.
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Online Tours is a travel agency specializing in providing services for trips to Cuba. The company operates through its website, onlinetours.es, where it offers a range of travel-related products including flights, vacation packages, hotel bookings, and car rentals. Online Tours aims to connect customers with the best travel options available, ensuring competitive pricing and favorable conditions for travelers. The target market for Online Tours includes individuals and families looking to explore Cuba, as well as residents seeking special offers for travel to the island. The agency collaborates with local agencies in Havana, Madrid, Barcelona, and Las Palmas to facilitate seamless travel experiences. With a focus on customer satisfaction, Online Tours also provides additional services such as visa arrangements and various travel discounts.
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