Disappointed with the hype
Expected more based on all the rave reviews. The shampoo stripped my color-treated hair and made it feel dry. Maybe it's just not right for my hair type, but definitely didn't work for me.
Ouai is a hair care brand that offers a range of shampoos, conditioners, styling products, and treatments designed for different hair types and concerns. The company focuses on creating products with quality ingredients and distinctive fragrances, marketing primarily through digital channels and select retail partnerships. Ouai positions itself as a modern hair care brand that combines effective formulations with appealing packaging and branding.
Consumers generally appreciate Ouai's products for their beautiful scents and effective results, with many noting significant improvements in hair texture and health. The curl cream is particularly praised for defining curls without crunch, while the travel-size sets are convenient for on-the-go use.
Customer service receives high marks for responsiveness, especially in resolving issues with damaged orders. However, some reviewers express disappointment, feeling that certain products do not live up to the hype, particularly mentioning that the shampoo stripped color-treated hair and left it feeling dry. Others find the products solid but not revolutionary, suggesting they may not outperform other high-end brands. While the quality is acknowledged, the price point is considered high by some.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 50 out of 100 | — | 0 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 145 |
12 reviews of Ouai. Filter by what matters to you.
Expected more based on all the rave reviews. The shampoo stripped my color-treated hair and made it feel dry. Maybe it's just not right for my hair type, but definitely didn't work for me.
Quick answers to the questions people ask most.
Ouai is a premium hair care brand that offers a range of shampoos, conditioners, styling products, and hair treatments. Their products are designed to provide salon-quality results for various hair types and concerns.
Ouai products are available through their official website, Sephora, Ulta Beauty, and select salons and retailers. You can also find them at major department stores and online marketplaces.
Yes, Ouai provides customer support through their website contact form and email. Their team can help with product recommendations, order issues, and general inquiries about their hair care products.
Ouai typically offers returns within 30 days of purchase for unused products in original packaging. Return policies may vary depending on where you purchased the products, so check with the specific retailer for details.
Ouai offers products formulated for different hair types including fine, medium, and thick hair. Each product line is designed to address specific hair needs and textures for optimal results.
Ouai is committed to being cruelty-free and does not test on animals. Their products are developed without animal testing and they work with suppliers who share this commitment.
Ouai offers a hair quiz on their website to help determine the best products for your specific hair type and concerns. You can also consult with beauty advisors at retailers like Sephora for personalized recommendations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ouai primarily focuses on retail hair care products rather than salon services. However, their products are used by many professional stylists and are available at select salons.
Ouai offers standard and expedited shipping options through their website. Shipping costs and delivery times vary based on location and order size, with free shipping typically available on orders over a certain amount.
Yes, many Ouai products are formulated to be safe for color-treated hair. Their sulfate-free shampoos and gentle formulations help maintain hair color while providing effective cleansing and conditioning.
Ouai is a hair care brand that offers a range of shampoos, conditioners, styling products, and treatments designed for different hair types and concerns. The company focuses on creating products with quality ingredients and distinctive fragrances, marketing primarily through digital channels and select retail partnerships. Ouai positions itself as a modern hair care brand that combines effective formulations with appealing packaging and branding.