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Paddle is a comprehensive subscription billing software designed specifically for software as a service (SaaS) companies and applications. Operating as a merchant of record, Paddle streamlines payment processing, tax compliance, and subscription management, allowing businesses to focus on growth without the complexities of billing operations. The platform provides essential services such as smart payment routing, localized checkouts, and sales tax compliance, ensuring that companies can scale efficiently in a global market. With over 6,000 customers, Paddle caters to a diverse range of software businesses looking to enhance their billing processes and improve customer retention. Its offerings include tools for revenue reporting through ProfitWell Metrics and automated payment recovery via Retain, which help businesses optimize their financial operations. Paddle's all-in-one infrastructure is tailored to meet the needs of modern SaaS companies, facilitating seamless transactions and compliance management.
Paddle receives a mixed response from users, with many praising its efficient support and easy refund process. Reviewers frequently highlight the quick response times and effective service when requesting refunds, noting that the process is straightforward and hassle-free.
However, a significant portion of customers express frustration with the subscription cancellation process, describing it as convoluted and difficult to navigate. Complaints about unresponsive customer service and misleading practices also emerge, with some users feeling trapped in subscriptions they cannot easily cancel. Despite these issues, the overall sentiment leans positive, particularly regarding the support staff's attitude and the ease of obtaining refunds. Overall, Paddle's service is appreciated, but the cancellation process needs improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to get a refund”
“I HAVE BEEN MESSAGING FOR 2 WEEKS WITH NO RESPONSE, THEY WILL NOT ALLOW ME TO SPEAK WITH ANYONE TO CANCEL MY SUBSCRIP...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | — | 60 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.7 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | — | −67% | 199 |
Bottom line: Paddle is #4 of 5 on overall rating in this group. On quality, Remote Utilities scores higher (4.7 vs 1.8).
60 reviews of Paddle. Filter by what matters to you.
Applicated rejected without a reason! Either they are antisemetic cause the company applying is from Israel, even though they state they support Israeli companies or they have a terrible compliance team. There's absolutely no reason not to accept the company, the product is within their acceptable use.
A quickly answer has been delivered about my problem whitch have been solved.
Недавно я подписался на Learna, но забыл вовремя отменить подписку. В дальнейшем я не собираюсь пользоваться этим приложением. Сегодня Learna хотела снять мои деньги, к счастью на карте не оказалось средств. Проверив, я узнал, что платеж находится в ожидании. Я бы хотел отменить подписку и не платить те деньги, которые находятся в ожидании, так как пользоваться приложением я не собираюсь. Пожалуйста, верните мне их.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 70% of recent reviews are 4–5★ and 30% are 1–2★.
mon mail était pas bon donc il pouvait pas m'envoyer le contenu commandé donc je leur écris d'annuler la commande vu que je m'étais trompé dans le mail mais je viens d'aller sur mon compte et surprise ils ont tiré la somme de la commande alors que j'ai rien reçue grosse arnaque attention a vous j'ai essayé de les joindre mais évidement on me connais pas
Great support experience !
Straight questions from my side, straight answers and the correct action from the chat bot.
Trying to find information on using Hexa was impossible. I will say though when I was finally able to get into paddle and my account asking for a refund was easy and quick.
ChatOn is a good Ai service, but at the present is a little expensive
Excellent software reseller with fast and satisfactory technical support
Purchase cancelled because product key wouldn't work with program downloaded. Vendor cancelled sale but Paddle.net deducts money from my account anyway. There is no actual way to contact anyone at Paddle.net to fix anything. BEWARE PADDLE.NET IS A SCAM Google "paddle.net fined" to see how this outfit operates.
All good, well done. Thank you
Fast and furios
I've never chatted with a vendor's AI and received anywhere near the help as I've received tonight on Paddle.net. Excellent, Cudos, and Thank You!
I had a problem with one of their products and they made getting a refund fast and easy. Great service.
AAA service! An AI chat site mimicked ChatGPT’s look and feel. Very similar logo. I signed up for an annual subscription before realising it was not the real thing. The site helpline ignored me so I contacted Paddle and I got a refund straight away! Many thanks!
Korzystam z tego produktu przez poprzednie dwa lata i jestem zadowolony. Nie miałem, żadnych problemów z komputerami. Andrzej
Easy to use!
Paddle is a comprehensive subscription billing software designed specifically for software as a service (SaaS) companies and applications. Operating as a merchant of record, Paddle streamlines payment processing, tax compliance, and subscription management, allowing businesses to focus on growth without the complexities of billing operations. The platform provides essential services such as smart payment routing, localized checkouts, and sales tax compliance, ensuring that companies can scale efficiently in a global market. With over 6,000 customers, Paddle caters to a diverse range of software businesses looking to enhance their billing processes and improve customer retention. Its offerings include tools for revenue reporting through ProfitWell Metrics and automated payment recovery via Retain, which help businesses optimize their financial operations. Paddle's all-in-one infrastructure is tailored to meet the needs of modern SaaS companies, facilitating seamless transactions and compliance management.
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