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Professional Darts receives overwhelmingly negative feedback from consumers, with many expressing frustration over ticket access and customer service. Reviewers frequently mention issues with the subscription model, highlighting that despite paying for memberships, they struggle to obtain tickets for events, often finding the system crashes or is inaccessible.
Customers describe the service as unprofessional, with non-existent support when problems arise, such as login issues or payment disputes. While a few reviews commend specific individuals, like Luke, for their efforts, these positives are overshadowed by complaints about misleading sales practices and a lack of empathy from customer service. Overall, the sentiment is predominantly negative, as many feel misled and dissatisfied with their experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 39 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 6 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | — | 0 |
| Mar 25 | 1.3 | 6 |
| Apr 25 | 3.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 39 most recent reviews.
“No way to cancel my subscription so I'll have to contact my bank”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Streaming Services.
| Company | Overall | Legit | Service | Refunds | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 39 |
| 3.4 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 1.2 out of 5 (poor) | 3.1 out of 5 (fair) | −21% | 100 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: Professional Darts is #4 of 5 on overall rating in this group. On website & app, Nufu Tv scores higher (3.1 vs 1.4).
39 reviews of Professional Darts. Filter by what matters to you.
I can't login to my account and their reset password option doesn't work. I've emailed numerous emails addresses of theirs with no response. No way to cancel my subscription so I'll have to contact my bank. Original reason I joined was to get early tickets, I set the reminder options but never received it. Tickets were sold out before I had chance to book. I want a refund really, they have been shockingly bad.
Taken money from my mother who’s lost her home and suffering financially explained she had not used the services and not aware of auto renew customer service shown no empathy no reply back absolutely not interested they left her in More financial issues never used service as didn’t work and won’t be able to use new service anyway as she’s homeless in a refuge hope your satisfied
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Joined the service thinking I would be able to watch the premier league. But of course if you are in the uk you vent watch it because they have sold the rights to sky. But of a con tbh. Cancelled immediately.
The idea of being able to watch more darts seems great right? Well it is but you wont be able to do it in this app. Screen dont full screen, live streams constantly reset and then jump to random points in the stream. I got suckered in to a yearly sub thinking this utter nonsense in 2025 wouldnt happen. Customer support are less than useless its laughable.
Took out a subscription in 2024 hoping that the early access for subscribers would allow me to purchase tickets to the events. Absolutely no chance ! No tickets available. Adding insult to injury the subscription auto renewed ( it’s hidden in the T’s & C’s ). You are not given any notice that your subscription is being renewed and refunds are not given. AVOID
I have recently emailed this company 7 times at their email address asking them to turn on auto renewal in my account, as there is no option for me to do so myself on their website after initially turning it off. They have ignored every single one of my emails, so they have non existent customer service. I have decided that I will just let my subscription expire and I will not be renewing it if they continue to ignore my emails. What else can I do and what exactly would they have me do otherwise? Clearly their customers are of no consequence whatsoever to them.
Took out a UK package on PDC TV to watch PDC championships live. After about an hour of searching I realised there was no live coverage. I cancelled my subscription. I contacted PDC TV twice to ask for a refund and didn't get a reply on either occasion. Save your money.
I would avoid them. I purchased annual membership in 2024 with the hope to buy tickets throughout the year however this was not possible as even with the early window to get tickets majority of the tickets were gone when I finally got access. To add insult to injury I have now been charged for annual membership again as it auto renew without them sending any reminders !! Terrible service, avoid
Rubbish rubbish rubbish Semi Finals and the website goes down and we cant watch the darts after paying a subscription fee. And then dont even announce what to do on their website. I had to find the solution i.e. use their poxy app, on the Sun website. Rubbish rubbish rubbish
The main benefit of buying a PDC annual pass for £49.99 is the priority access it gives you when buying tickets for live events. But it’s an absolute con because it’s so ridiculously over subscribed. £50 later and hours waiting in the priority access ticket queue to be told there’s no seats left! This has happened on 2 separate occasions - one of which they sent a message during the queue saying 500,000 bots were in the system trying to buy all the tickets. They need to sort this out. Real fans losing out to bots who put the tickets for hundreds of £s on resale sites. If I had known I couldn’t get tickets I’d never have bought the pass - and they are refusing to acknowledge there’s any issue and offer a refund. They give out too many passes and don’t have control of bots
They mug you into paying £49.99 PDC subscription , giving you access to the first priority ticket release . The system crashes , locks everyone out . You can’t get tickets it’s a total scam . What you also don’t know is that they now have taken a portion of the table seats in the general table area and made them HOSPITALITY SEATS at £399 plus vat so it’s no wonder it sold out as they have sold loads as hospitality . Tried cancelling my subscription ! I am outside the cooling off period for a refund again another fix . Don’t bother , total rip off , I am going to complain them to the financial ombudsman and MARTINS money
Don’t waste your money buying a membership thinking it will get you priority for tickets. It won’t , it’s a con. I waited 7 hours for 2 days running not even a chance and at the same time viagogo are selling g table seats for £350+, absolute scam save your money
Knowing full well that the demand for tickets was going to be high, PDC in their wisdom allowed each individual to buy up to 10 tickets for each of 4 sessions. Easy to see why the Viagogo site was then instantly awash with world darts tickets at extortionate prices.
Only gave 1 star because you have too. Paid my subscription logged on just before 12. When it opened I had selected my tickets within 40 seconds clicked pay then held on the refresh page for nearly 2 hours. When allowed back on surprise all tickets gone. Then later on see same tickets on 3rd party site selling at 4 times the value, very poor PDC, won't be renewing that service or use again
Bought subscription to allow me priority . Been trying to get in website for the past 7 hours with just a message to say high demand. Tickets being sold on other sites already for up to 8 x the face value . Shocking that PDC allow this . Will be getting a refund for my subscription !
Do not bother joining thinking you will get tickets for events as they have far too many subscribers now. Most of the tickets end up in the hands of touts on resale sites!
Purchased a year's subscription thankfully I used Zippay to do that so it couldn't automatically renew. Only get highlights of matches because I'm in Australia and the games are played while I'm asleep. I can get that much from watching YouTube. On many occasions PDCtv didn't even load up the highlights of recent matches for up to a week later and I had already found it on YouTube. Not a good service for the price. Personally between YouTube and Kayo I get all the matches so the subscription to PDCtv is a waste of money. I just wish Australia would have better coverage of full matches played in Europe tours rather than just highlights. Not all Australians are into Aussie rules or cricket!
Is it not time to retire the antique mega mouth Referee roaring 180s for years and years. Even during Covid with no spectators this mega mouth was still at it roaring. Every time I see him reffing a match I turn off the channel and God knows I pay Sky enough every month for Sky Sports. Hopefully Barry Hearn gets out as well, well past his time to retire. Looking at the reviews on here it seems a lot of unhappy Customers. Darts has modernised, these 2 antiques have to go for the good of the game.
CrowdTrust is a review platform designed to provide consumers with a reliable source of information about various products and services. Similar to platforms like Trustpilot, CrowdTrust allows users to share their experiences and feedback, helping potential customers make informed decisions. The platform features a wide range of categories, enabling users to explore reviews across different industries and sectors. The primary audience for CrowdTrust includes consumers seeking trustworthy insights before making purchases, as well as businesses looking to understand customer sentiment and improve their offerings. By facilitating transparent reviews, the company aims to enhance consumer trust and promote accountability among businesses.
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