Pakistan International Airlines (PIA) is the national flag carrier and largest airline in Pakistan, offering a range of passenger and cargo services. The company operates domestic and international flights, connecting travelers to various destinations across Asia, Europe, the Middle East, and North America. With a focus on providing reliable air travel, PIA aims to meet the needs of both leisure and business travelers. The airline serves a diverse customer base, including families, tourists, and corporate clients, by offering various travel classes and amenities to enhance the flying experience. In addition to passenger services, Pakistan International Airlines also provides cargo transport solutions, catering to businesses requiring logistics for goods and freight. As a key player in the aviation industry, PIA continues to adapt its services to meet evolving travel demands while maintaining safety and operational standards.
Pakistan International Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and unsatisfactory flight conditions. Reviewers frequently mention disrespectful staff and a lack of professionalism, describing experiences that make them feel trapped and undervalued.
Complaints about dirty planes, broken equipment, and inadequate customer support are common, with several customers expressing frustration over lost luggage and unresponsive management. Despite these issues, a small number of reviewers appreciate the food quality and smooth landings, noting that some flights have been satisfactory. However, the overall sentiment is dominated by dissatisfaction, with many declaring they will never fly with PIA again. Overall, the airline struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 131 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 2.0 | 3 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 131 most recent reviews.
“I feel like we get really lucky during pia its not that bad the only issue was the return back to Canada from Lahore...”
“Just taking pay, no customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 131 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Pakistan International Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.1).
131 reviews of Pakistan International Airlines. Filter by what matters to you.
I flew from Yyz to isb on28th February flight departure and landing was excellent but very disappointed with the conditions of the aircraft. None of the tvs were working every other toilet was clogged and out of order not happy about this atall food quality was good but very low quantity and small portions.
Good food and good smooth approach into ISB and smooth landing just some politicians have intervened and ruined things
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Perfect take off and landing. Service by Cabin crew was excellent specially by steward Adeel Aziz, Syed Ali Haider and Air hostess Shazia Rizvi on PK 784 YYZ/KHI 29 Jun 2023 my Seat 25A. Condition of aircraft was pathetic.
Been using PIA for the last 30 years, have had some terrible experiences in the past, but have noticed improvement recently. Good= Direct flights, spacious seats, good food, pleasant staff, 40kg luggage allowance. Things to improve: Online check in, Onboard Entertainment, update aircrafts. Contact centres. Have noticed a lot of empty seats, in order to remain profitable might need to discount seats to achieve higher bookings rates.
Pakistan International Airlines (PIA) is the national flag carrier and largest airline in Pakistan, offering a range of passenger and cargo services. The company operates domestic and international flights, connecting travelers to various destinations across Asia, Europe, the Middle East, and North America. With a focus on providing reliable air travel, PIA aims to meet the needs of both leisure and business travelers. The airline serves a diverse customer base, including families, tourists, and corporate clients, by offering various travel classes and amenities to enhance the flying experience. In addition to passenger services, Pakistan International Airlines also provides cargo transport solutions, catering to businesses requiring logistics for goods and freight. As a key player in the aviation industry, PIA continues to adapt its services to meet evolving travel demands while maintaining safety and operational standards.
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