Shahbaz from moro
Shahbaz from moro

Pakistan International Airlines (PIA) is the national flag carrier and largest airline in Pakistan, offering a range of passenger and cargo services. The company operates domestic and international flights, connecting travelers to various destinations across Asia, Europe, the Middle East, and North America. With a focus on providing reliable air travel, PIA aims to meet the needs of both leisure and business travelers. The airline serves a diverse customer base, including families, tourists, and corporate clients, by offering various travel classes and amenities to enhance the flying experience. In addition to passenger services, Pakistan International Airlines also provides cargo transport solutions, catering to businesses requiring logistics for goods and freight. As a key player in the aviation industry, PIA continues to adapt its services to meet evolving travel demands while maintaining safety and operational standards.
Pakistan International Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and unsatisfactory flight conditions. Reviewers frequently mention disrespectful staff and a lack of professionalism, describing experiences that make them feel trapped and undervalued.
Complaints about dirty planes, broken equipment, and inadequate customer support are common, with several customers expressing frustration over lost luggage and unresponsive management. Despite these issues, a small number of reviewers appreciate the food quality and smooth landings, noting that some flights have been satisfactory. However, the overall sentiment is dominated by dissatisfaction, with many declaring they will never fly with PIA again. Overall, the airline struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 131 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 2.3 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.6 | 5 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 2.0 | 3 |
| Feb 25 | — | 0 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 131 most recent reviews.
“I feel like we get really lucky during pia its not that bad the only issue was the return back to Canada from Lahore...”
“Just taking pay, no customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 131 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Pakistan International Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.1).
131 reviews of Pakistan International Airlines. Filter by what matters to you.
Shahbaz from moro
It's been nice for domestic experiences as well as for international Not bad as people speaks ill about it
I had a GOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOD Experience some of it was not great but I will give it a 5 stars
Best inline Pakistan please enter one very nice light Facebook in
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Pakistan International Airlines PIA P.I.A. Pakistan To UAE U.A.E. United Arab Emirates Healthy And Happy Excited Yes Entertainment
Great People to fly with
I’m really happy and satisfied for the prices, customer services and staff and easiness of online services . Super, very very nice Company, professional services, Highly recommend Company. 5* Thanks
They need to be professional
Best 👍 it is. But this is also trueSome things are present which needs to be improved. So maybe I can say then good it is.
Thanks PIA, I have Traveled on Pk786 Dated 15th Dec 2019 London-Islamabad with Human remain. Due poor visibility at Islamabad flight diverted and Landed at Lahore airport. The dead body was belongs to Lahore and i was going to take it to Lahore via ambulance. After flight landed at Lahore Airport I contact PIA staff, explain the the situation and requested to let me Exit at Lahore instead of Islamabad. One of the crew member Mr Asad contacted a Senior Officer of PIA Shuaib Khan at Lahore airport who help me very much and make extra efforts for Off loading me with Human Remain, in a very short period of time he done the arrangement to fulfill immigration requirements as well as to deal with cargo to help me to off load at Lahore. He also guide me to the Cargo Terminal and explain the whole process which i was no aware off. He also helped to off another family of death case who belongs to Jehlum and requests for Off loading in Lahore. Here I also mention a cargo staff who also help me in all process of clearing human remain from cargo. I along with the relatives of Human remain are very thankful to these competent officers who are very caring and helping, I also Thankful to PIA Management who Improve the services. What PIA have done for me on that day, I will never be able to pay back. Thank you PIA. Thank you M Shuaib Khan, Mr Asad and cargo service.
Great people to fly with Recent improvements by new CEO are really reflecting in the service. Always hearing good feedback from travellers.
I was From mxp to lhe in december 2019. Best food. Best service. Lowest ticket preis
best airline... ;*
Allot people think not good about Pakistan international airline (PIA) but be honestly I have such a nice experience with me in Thailand with PIA Thailand manager Mr.Shakeel Sb such a nice and honest personality. I have some flight cancelled issue with me there due to Pakistan and India war but he came there immediately and solve our all issue as soon as possible just with in few hours. Not just this he give me he mobile number and WhatsApp number and say not hesitate for contact with me any time in 24 hours. PIA need like this responsible man in management for grow up with in few time. Mr. Shakeel Sb such a real face of Pakistan in international community. I hope PIA have next time great people in international community for show real face of Pakistan to the world. My good blessings always with with my country. Proud to be a Pakistani.
Great people to fly with.
Just flew London-Islamabad-London on their new A330 Business class. Fare is a fraction of other carriers (notably Emirates/Etihad/Turkish) and they provide direct flights. Excellent service, great food, friendly staff, comfortable seats. The lovely stewardess even took care of my daughter so I could have a sleep in peace. Thoroughly recommended.
Pakistan International Airlines (PIA) is the national flag carrier and largest airline in Pakistan, offering a range of passenger and cargo services. The company operates domestic and international flights, connecting travelers to various destinations across Asia, Europe, the Middle East, and North America. With a focus on providing reliable air travel, PIA aims to meet the needs of both leisure and business travelers. The airline serves a diverse customer base, including families, tourists, and corporate clients, by offering various travel classes and amenities to enhance the flying experience. In addition to passenger services, Pakistan International Airlines also provides cargo transport solutions, catering to businesses requiring logistics for goods and freight. As a key player in the aviation industry, PIA continues to adapt its services to meet evolving travel demands while maintaining safety and operational standards.
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