Pakistan International Airlines Reviews (Jun 2025): Is It Legit? Trust Score 1.9/5 from 131 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.9	131	100%	-0.7	● Low

1.9 / 5 overall

=

131 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jun 2025.

Last 3 months: 1.8▼ 0.7
12-month avg: 2.3
All-time: 1.9
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Booking	Trend	Reviews
Pakistan International AirlinesThis company	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.3 out of 5 (poor)	1.1 out of 5 (poor)	—	131
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.8 out of 5 (good)	3.5 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.6 out of 5 (good)	4.5 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.6 out of 5 (good)	4.9 out of 5 (good)	—	1,050

Bottom line: Pakistan International Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.1).

1 review

Jun 30, 2025

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Shahbaz from moro

Shahbaz from moro

1 review

Jun 23, 2025

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Pathetic disrespectful staff and stupid…

Pathetic disrespectful staff and stupid management, making u feel hostage as if they're taking you for free. Worst mistake to fly with PIA check in staff have no manners. Just taking pay, no customer support. Baggage Check in counter was trying to extort money out of me by not letting me check in with my own baggage which was in the limits of my 30kg limit. It totalled 20 kg but he refused to let my baggage check in and demanded 10,000. Approached The section manager and he was even more ill mannered and refused to listen to the complaint to solve issue. Govt employees getting paid to do nothing. No customer care, inflated egos of pathetic staff. Never Fly PIA

1 review

Jun 10, 2025

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No Refund, No Response: Extremely Disappointing Experience with PIA

I purchased two economy flight tickets on the PIA website for travel from Lahore to Karachi on March 18, 2025. Due to a change in my itinerary, I sent two emails to PIA and also spoke with a PIA agent in Skardu, who assured me that I would receive a full refund. However, as of today—June 10, 2025—I have not received any response or refund. This experience reflects extremely unprofessional and irresponsible service. I strongly advise others to avoid using this airline.

1 review

May 1, 2025

Featured

worst experience

worst experience, stinky, dirty planes, no service, people bullying me into giving my window seat that i asked for to a lady, tvs dont work, seats broken, absolutely the worst

1 review

Apr 6, 2025

A Disastrous Experience with PIA - Will Never Fly Again!

As someone who's been flying between Pakistan and the UAE for almost 10 years, I've never encountered the kind of issues I had on my most recent flight with PIA. Up until now, I’ve always flown with Emirates or Flydubai, with zero problems related to flight cancellations or baggage issues. But after hearing a few rumors about PIA's service improvements, I thought I'd give them a shot. Big mistake! I booked a round trip from Dubai (DXB) to Multan (MUX) three weeks ahead of time. Just one week after booking, I received a notification that my return flight from MUX to DXB had been canceled and rebooked to a much later date—totally inconvenient since I had to get back to work in Dubai. When I contacted PIA's customer service, I was told to visit their office in person to resolve the issue. In this day and age of digital communication, that was absurd! But I had no choice, so I drove to their office, got the flight changed to a different day, and thought the worst was over. That was until I landed in Dubai. To my horror, when I collected my checked-in baggage, I found that it had been severely damaged. The zipper area was torn, and my belongings were spilling out. To make matters worse, despite having wrapped my bag at MUX for extra protection, the wrapping was completely ripped apart, and the bag itself was slashed open. It was beyond frustrating! In short, PIA has not only failed to deliver on their promises of improved service but has also left me dealing with avoidable hassle and stress. After this experience, I am absolutely done with PIA and will never consider flying with them again. #PIA #TravelFail #NeverAgain #CustomerExperience #FlightIssues #DamagedBaggage

1 review

Mar 1, 2025

I flew from Yyz to isb on28th February…

I flew from Yyz to isb on28th February flight departure and landing was excellent but very disappointed with the conditions of the aircraft. None of the tvs were working every other toilet was clogged and out of order not happy about this atall food quality was good but very low quantity and small portions.

1 review

Jan 22, 2025

Good food and good smooth approach into…

Good food and good smooth approach into ISB and smooth landing just some politicians have intervened and ruined things

1 review

Jan 7, 2025

Very poor service

Very poor service , plane was fully broken , even the eating trays , I was told to balance my food on it for my 2 year old. Spicy biryani for my 2 year old , when asked if there’s any yoghurt or any other food they said this is the best they can do . Toilets were broken My seat smelt of urine so bad I asked them to move me if they can as I was almost sick and nauseous due to the smell and they told me to sit somewhere else .. once I settled my 3 kids (2,4 and 6)they told me to sit there . They then said it’s 60 dollars per person sitting there even though these seats were broken the tvs weren’t working , not sure why they wanted to con us. I asked them to get rid of the foul smell and I will move back no problem . They kept harrsssing us . They also changed my ticket and sent us 5 and half hours before our scheduled flight so in total we were now staying 26 hours- we asked for a hotel as we would require two hotels now due to change of time it was now two nights we had to stay , they were very rude and said you have no chance for anything go buy your own hotel , we only made it earlier it’s not our fault, very aggressive and rude , DO NOT FLY WITH THESE CON ARTISTS ..

1 review

Jan 4, 2025

It is no lunch

It is no lunch Only on business class

1 review

Nov 19, 2024

Disgrace of a company

Disgrace of a company. Avoid at all cost. Planes are nasty and ground crew try to scam you at any chance they get.

1 review

Oct 25, 2024

You must be mad to fly with this bunch.

You must be mad to fly with this bunch. Your lucky if the pilot has a genuine license.. Banned in many countries

1 review

Oct 16, 2024

Worst airline ever

Worst airline ever Always get delayed or even cancelled. PIA must be banned even from Pakistan

1 review

Oct 15, 2024

Major Drawback is frequent Cancellation…

Major Drawback is frequent Cancellation of flights; either its on delay or sudden cancellation.

1 review

Oct 15, 2024

Huge Potential Missed

Not bad at all. The whole process was smooth, the take-off and landing was actually great. The best part was the food. Awesome biryani. There are though aspects that definitely need an improvement. The cabin crew barely smiles and looks like they have been forced to work. The planes are just not top notch and definitely of older quality. Seats were not comfortable either. Too hard and congested. Overall, I would rate is as 3/5 while hoping that Pakistan government could really work on PIA and bring back its glory.

1 review

Oct 8, 2024

It's been nice for domestic experiences…

It's been nice for domestic experiences as well as for international Not bad as people speaks ill about it

Muhammad Bilal Says

1 review

Sep 20, 2024

Baqwaas

Unprofessional Staff and everything, they don't care about customer care service please Watch Muhammad Furqan Bhatti on youtube the full reveiw against this fraud Airline of pakistan

1 review

Aug 15, 2024

Lost my luggage Didn’t deliver me

I recently had a terrible experience with PIA airline. They lost my luggage, and despite assurances, it was never delivered. To make matters worse, I didn't even reach my destination on time due to their inefficiency. The lack of communication and poor customer service only compounded the frustration. I would strongly advise against flying with PIA based on this experience.

1 review

Aug 4, 2024

I had a…

I had a GOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOD Experience some of it was not great but I will give it a 5 stars

1 review

Aug 1, 2024

I flew from SKT to JED on PIA and it…

I flew from SKT to JED on PIA and it was a terrible experience. The staff spoke Punjabi to everyone, lunch was just rice, and water was given in small glasses on request. There were broken screens, dirty seats and windows, garbage under the seats, no reclining seats, no legroom, and narrow walkways. The staff was all 40-45+ years old. It was my first PIA flight in 12 years due to an urgent travel need, and it was the worst 5 hours of my life.

1 review

Jul 23, 2024

Best inline Pakistan please enter one…

Best inline Pakistan please enter one very nice light Facebook in