Great place for jewellery
Friendly, expert and very efficent.

Platform Jewellers is a family-run business located in London's renowned jewellery quarter, Hatton Garden. The company specializes in a wide range of fine jewellery, including engagement rings, wedding rings, luxury watches, and laboratory-grown diamonds. With a commitment to craftsmanship, Platform Jewellers offers customers the opportunity to create personalized engagement rings tailored to their preferences, ensuring a unique and meaningful purchase. Targeting individuals seeking high-quality jewellery for special occasions, Platform Jewellers provides a customer-centric experience with services such as free consultations and lifetime warranties on their products. The company aims to deliver exceptional value, offering competitive pricing that is generally lower than traditional high street retailers. Customers can explore a variety of options through their website and book appointments to receive expert guidance in selecting the perfect piece.
Platformjewellers receives overwhelmingly positive feedback, with many customers praising the friendly and expert service provided by the staff. Reviewers frequently highlight the helpfulness and efficiency of the team, noting their ability to assist in selecting the perfect engagement and wedding rings.
The shop is commended for its excellent product knowledge and a wide selection of high-quality jewellery at competitive prices. However, there are a few critical comments regarding specific experiences, particularly related to ring resizing, where one customer expressed disappointment over the service and pricing. Despite this, the majority of reviews reflect a strong satisfaction with the overall experience at Platformjewellers. Overall, the sentiment is highly positive, showcasing the company's commitment to customer service and quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Helpful, fast, and good value for money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Platformjewellers is #3 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 4.6).
60 reviews of Platformjewellers. Filter by what matters to you.
Over a year ago
The best jewellers in Hatton garden friendly staff and you always get a good deal.
Over a year ago
First jewelers we saw that specifically deal in engagement rings, boom straight in no mess tins brought and sold with an amazing staff that humour and totally knew what they were talking about. Thank... See more
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The best jewellers in Hatton garden friendly staff and you always get a good deal.
First jewelers we saw that specifically deal in engagement rings, boom straight in no mess tins brought and sold with an amazing staff that humour and totally knew what they were talking about. Thank you 🙏 staff ❤️
They were polite and very helpful when choosing a wedding ring, they had a look at the style of my engagement ring and suggested the best shape for my wedding ring. It was made quickly as well.
Went in to exchange an outdated ring from my mother and the team were excellent. Helped me choose a new ring and discussed the stone and its qualities. Picked it up two days later and it’s perfect. Even popped back in two hours later to ask a couple of questions 🤣thank you all so very much. An unforgettable experience for our 40th Wedding Anniversary.
Excellent very friendly service, above and beyond, amazing amount of choice of beautiful quality pieces of jewellery and watches
Excellent customer service. Great product knowledge. Lovely quality jewellery. If you want that personal touch then that’s what Platform Jewellers mean to us. Nothing is too much trouble and as a returning customer we feel very welcomed.
Very disappointed with my experience of gold wedding band resizing here. Needed my ring 1 size smaller (Q to P) and was quoted £30. This was my wife's Nan's ring (previously sized up for me but a bit too much) and is 22 carat. When I went to collect the ring, I immediately noticed a discoloured band around where the resizing was made. I pointed this out and was told this is because they usually work with 18 carat gold. I couldn't understand why they would think this is acceptable but they said they would fix it without argument. Next week I went back to pick it up again and was told they haven't been able to do anything as they just don't work with 22 carat gold and assured me that no one in the Hatton Garden area would work with 22 carat gold (which I find difficult to believe). In any case I cannot understand why they took the ring in the first place without informing me there would be a colour difference so I could decide. After insisting there was nothing more they could do, they then proceeded to try and charge me £60 (I assume as they had logged it as two resizings). I'm now left with a ring which is visually imperfect, worth less given 22 carat is purer, and when I find a place who will resize this properly, I'll need to pay again for the work and likely more to replace the lost 22 carat gold - so the very least I would have expected is to not have been charged. I wasn't sure whether I should post this review, as I'd like to think I've just been unlucky, but I received a request for feedback and am happy to oblige.
A great jewellery shop used by me & my wife a few times to buy various jewellery, staff are very friendly & not pushy in any way. Highly recommended shop & business. 10 out of 10!
So friendly, so helpful! Thank you for helping us find our perfect wedding rings.
Plain speaking, really helpful staff. Would definitely recommend Platform jewellers to potential buyers.
Very good service.
Amazing selection of diamond rings I bought a 3ct emerald cut It was 80k in tiiffany we paid a quarter Of that and was a better clarity And cut same colour ⭐️⭐️⭐️⭐️⭐️
Danny and team were patient and knowledgeable and allowed us to make the right choice of ring for my wife
Bought 2 nice necklaces. Good helpful service. Price was fine.
We were treated courtesily and the people dealing with us were knowledgeable. Our request was dealt with on time.
Called in to view engagement rings with my fiancee and we were greeted by Mikala. She was really friendly and made the whole experience special. It was really relaxed and felt no pressure to make a purchase. She showed us different styles and we found the perfect ring. We'll be back for the wedding bands. Would highly recommend.
Platform Jewellers is a family-run business located in London's renowned jewellery quarter, Hatton Garden. The company specializes in a wide range of fine jewellery, including engagement rings, wedding rings, luxury watches, and laboratory-grown diamonds. With a commitment to craftsmanship, Platform Jewellers offers customers the opportunity to create personalized engagement rings tailored to their preferences, ensuring a unique and meaningful purchase. Targeting individuals seeking high-quality jewellery for special occasions, Platform Jewellers provides a customer-centric experience with services such as free consultations and lifetime warranties on their products. The company aims to deliver exceptional value, offering competitive pricing that is generally lower than traditional high street retailers. Customers can explore a variety of options through their website and book appointments to receive expert guidance in selecting the perfect piece.
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