A friendly, family business.This was a very good experience because…
This was a very good experience because everyone was very friendly and helpful. It felt relaxed in there and not ‘stuffy.’

Platform Jewellers is a family-run business located in London's renowned jewellery quarter, Hatton Garden. The company specializes in a wide range of fine jewellery, including engagement rings, wedding rings, luxury watches, and laboratory-grown diamonds. With a commitment to craftsmanship, Platform Jewellers offers customers the opportunity to create personalized engagement rings tailored to their preferences, ensuring a unique and meaningful purchase. Targeting individuals seeking high-quality jewellery for special occasions, Platform Jewellers provides a customer-centric experience with services such as free consultations and lifetime warranties on their products. The company aims to deliver exceptional value, offering competitive pricing that is generally lower than traditional high street retailers. Customers can explore a variety of options through their website and book appointments to receive expert guidance in selecting the perfect piece.
Platformjewellers receives overwhelmingly positive feedback, with many customers praising the friendly and expert service provided by the staff. Reviewers frequently highlight the helpfulness and efficiency of the team, noting their ability to assist in selecting the perfect engagement and wedding rings.
The shop is commended for its excellent product knowledge and a wide selection of high-quality jewellery at competitive prices. However, there are a few critical comments regarding specific experiences, particularly related to ring resizing, where one customer expressed disappointment over the service and pricing. Despite this, the majority of reviews reflect a strong satisfaction with the overall experience at Platformjewellers. Overall, the sentiment is highly positive, showcasing the company's commitment to customer service and quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Helpful, fast, and good value for money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Platformjewellers is #3 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 4.6).
60 reviews of Platformjewellers. Filter by what matters to you.
This was a very good experience because everyone was very friendly and helpful. It felt relaxed in there and not ‘stuffy.’
Great advice, very friendly
Great friendly service and very high quality items! Can’t wait to be back!
Having looked around Hatton Garden for an engagement ring, we popped in to Platform Jewellers to try a couple on. The staff were very friendly, helpful, patient and knowledgeable about their products. The shop doesn't have sofas, coffees etc. on offer but that's fine. Instead, you know you're getting a quality product at a good price without the extra costs loaded on.
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The staff at Platform are very warm and professional. They are efficient and pay attention to detail.
It was my worst experience and jewellery shop! When I arrive in the shop, it seem more like corner shop rather than jewellery shop. There wasn’t any sofa or chair to sit down and have a chat with the customer. I do not recommend anybody to go to the shop. I give you one out of 10👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Just bought a Diamond Ring from Platform. highly recommend, thanks to Alf and Karen's extensive knowledge
Went shopping for a ring for my 50th birthday . It was the first shop I went in. Great family run business . Very knowledge and helpful. I knew exactly what I wanted and they had it in stock. They offered to resize it if after wearing it for a few weeks free of charge. I would highly recommend .
From entering the shop all the staff greeted us and made us feel welcome. We were served with expertise and a good knowledge of the jewellery we were interested in. The staff were courteous and helpful with regard to resizing my wife’s ring and undertook all that they promised to do. All round an excellent shop with great service and a a wide selection of fabulous jewellery
Good experience
Knowledge of diamonds, their Clarity, Weight etc. Explained the difference between Diamonds & Lab Diamonds. LAlso didn't feel rushed or pressurised. Very pleasant experience. Will certainly return again
The staff project a great balance of professionalism and friendliness. I had such a great experience when buying my Cartier Tank - they sourced the additional links and fitted them for me. Great service , will definitely deal with this company again and would highly recommend them . i intend to get engaged soon and will use them for the diamond ring etc , i felt extremely comfortable and confident with them as i'm no expert in this field.. Thank you again Danny and team.
I enjoyed visiting Platform jewellers , they were very helpful and had a good selection - I tried on lots of rings!! They weren’t pushy at all which many of the other vendors were at Hatton Garden which just put me off Mia couldn’t have been more helpful, my ring was resized and posted out …… I LOVE it ! 💕💖💕
Platform Jewellers is a family-run business located in London's renowned jewellery quarter, Hatton Garden. The company specializes in a wide range of fine jewellery, including engagement rings, wedding rings, luxury watches, and laboratory-grown diamonds. With a commitment to craftsmanship, Platform Jewellers offers customers the opportunity to create personalized engagement rings tailored to their preferences, ensuring a unique and meaningful purchase. Targeting individuals seeking high-quality jewellery for special occasions, Platform Jewellers provides a customer-centric experience with services such as free consultations and lifetime warranties on their products. The company aims to deliver exceptional value, offering competitive pricing that is generally lower than traditional high street retailers. Customers can explore a variety of options through their website and book appointments to receive expert guidance in selecting the perfect piece.
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