Great customer support
Great customer support, quick to react and explained the solution clearly

CrowdTrust is a review platform designed to facilitate the exchange of feedback among users, allowing consumers to make informed decisions based on collective experiences. The platform provides a space for customers to share their reviews and insights about various products and services, helping to enhance transparency and trust in the marketplace. With a focus on education and training, CrowdTrust is particularly beneficial for parents, educators, and students seeking reliable information about educational tools and resources. By aggregating user-generated content, the company enables its audience to explore a wide range of educational products, fostering a community where learning experiences can be openly discussed and evaluated.
Prodigy Education receives high praise for its engaging educational platform and exceptional customer service, with many reviewers highlighting the quick response times and helpfulness of the support staff. Parents appreciate how much their children enjoy the game, noting that it effectively combines fun with learning, particularly in math.
However, there are notable concerns regarding subscription practices, with some users feeling that the service is overly focused on selling memberships and labeling it a scam. Despite these criticisms, the majority of feedback remains positive, emphasizing the app's educational value and the quality of customer support. Overall, Prodigy Education is well-regarded for its product and service, though potential customers should be aware of the mixed sentiments regarding its subscription model.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 4.4 | 5 |
| May 25 | 4.4 | 16 |
| Jun 25 | 5.0 | 13 |
| Jul 25 | 4.9 | 7 |
| Aug 25 | 4.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great customer support, quick to react and explained the solution clearly”
“first of all,Prodigy used to be really good, non p2w and super fun,but since they removed the ancient island runs, it...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Prodigy Education is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 2.5).
60 reviews of Prodigy Education. Filter by what matters to you.
Great customer support, quick to react and explained the solution clearly
Needed help with cancelation of my subscription due to my child forgetting login credentials. Once I reached out to them via email they acted quickly and understandably. They canceled the subscription with no problem what so ever.
Easy to reach out for support and quick turnaround time.
My kids reached for this game often after they started playing it at school. I got the membership and when it was time to cancel it they even gave me a refund for the last month because I reached out within 15 days of seeing the charge. That’s a big deal for me because I forget about memberships sometimes and the fact that they would give a refund was a great choice when it comes to customer service.
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My daughter loves the game and after showing that she would stick with it, we pay for the monthly subscription. She is in kindergarten and performing some 3rd grade math and beyond. My one concern initially was that the math would go too advanced for her age, but she seems okay with it. I ran into an issue with logging in and after replying to my monthly billing notification, Spencer was able to resolve the login issue quick and painlessly. I would recommend as kids seem to really enjoy the math program. I haven't had her try the reading, but she's about ready to begin that.
I just had a great experience when needed customer support. Andrew was efficient, thorough, and effective with his chat help. Thank you, Andrew!
Prodigy is great for kids to learn while having fun at the same time.
Prodigy Education not only provides an exceptional experience for teachers and students, their Customer Service is awesome! I only waited two minutes to chat with a live agent, who followed up with me shortly after to answer my question. They are the best!
This app is amazing and so educational I recommend it my son loves it and he is learning while playing
My daughter finds the games makes the learning of Maths topics fun and easy to explain and understand. The support staff are very helpful and respond and resolve issues in a timely manner. The pricing is good value for money.
I previously used the free version with my class. This summer I subscribed to the membership for my children. They have enjoyed using the program to practice the skills they learned last year and to begin learning next year’s content. It’s a great program that motivates my children to complete the questions. I appreciate how there are definition or skill reminder prompts for the kids to use if needed. Not only has the program been great for my children, customer service is top notch! I submitted a ticket today for support and within minutes it was resolved.
A prodigy is a person with exceptional qualities or abilities. Prodigy is a popular maths and English game for kids. The game involves an exciting fantasy world filled with new adventures. Some of the many attractions are rescuing over 100 pet's, answering math questions to win battles and completing daily and seasonal Quests. I suggest guests having a calculator handy to help with tricky questions. However, Prodigy also has its drawback's .The game can become repetitive after a while and annoyingly I never know if the level will be easy or hard. Also, Prodigy tries to get you to spend money. Prodigy is a fun game for kids and I recommend Prodigy to anyone wanting to pass time.
My experience with customer service was quick. I got my answer/assistance within an hour. Thanks!
I was having difficulties assigning a membership to an account, emailed for help and Spencer provided a very descriptive email of steps by steps. I was able to do what I need thanks to his email. This app has been great for my son for his learning and he enjoys playing it. It’s a win.
My child is very happy when she learns maths through this app. Even she had a problem, we could raise the ticket and the Prodigy staff took care of it quickly precisely. I’m thankful for their service.
My son loves Prodigy. He loved he being a member. It helped him learn alot got a lot of rewards and getting alot of pets.
CrowdTrust is a review platform designed to facilitate the exchange of feedback among users, allowing consumers to make informed decisions based on collective experiences. The platform provides a space for customers to share their reviews and insights about various products and services, helping to enhance transparency and trust in the marketplace. With a focus on education and training, CrowdTrust is particularly beneficial for parents, educators, and students seeking reliable information about educational tools and resources. By aggregating user-generated content, the company enables its audience to explore a wide range of educational products, fostering a community where learning experiences can be openly discussed and evaluated.
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