Professional Collection Services (PCS) is an Australian debt collection agency that provides tailored debt recovery solutions for businesses of all sizes across various industries. With over 25 years of experience in the financial sector, PCS specializes in recovering bad debts without imposing joining or letter fees, charging only a commission upon successful recovery. The company operates from multiple locations including Brisbane, Sydney, Melbourne, and Perth, allowing them to effectively serve clients nationwide. PCS employs a team with a cumulative industry experience of over 140 years, ensuring personalized and affordable services through dedicated account managers. Their offerings include debt collection, legal action, repossessions, and investigations, making them a comprehensive choice for businesses seeking reliable debt recovery support.
Reviewers overwhelmingly express dissatisfaction with Professional Collection Services, labeling it a scam and criticizing its unprofessional conduct. Many customers report feeling harassed, with one individual detailing a troubling experience involving overcharges and a lack of reimbursement.
The company’s website is also mentioned negatively, contributing to the perception of it being a fraudulent operation. Consumers highlight the distress caused by aggressive collection tactics, especially towards vulnerable individuals, such as those on pensions or with disabilities. There are no positive remarks or redeeming qualities noted in the reviews, reinforcing the negative sentiment surrounding the company's practices. Overall, the sentiment is decidedly negative, with a strong warning against engaging with this service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 4 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 4 most recent reviews.
“Had a debt and was harassed by this company went into an instalment plan for a certain amount on two occasions they o...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting & Tax.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.0 out of 5 (poor) | 0 out of 100 | — | 4 |
| 3.3 out of 5 (fair) | 100 out of 100 | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | +111% | 1,000 |
Bottom line: Professional Collection Services is #5 of 5 on overall rating in this group.
4 reviews of Professional Collection Services. Filter by what matters to you.
Over a year ago
This company is a rip off . Had a company debt when 19 yrs ago . On a pension now these thieves dobt give a toss . Opting for ombudsman intervention in the next few weeks these a holes never answer a... See more
Over a year ago
Had a debt and was harassed by this company went into an instalment plan for a certain amount on two occasions they over charged me the last one on my last payment when I asked for a reimbursement th... See more
Over a year ago
One of our disability clients came to us for assistance regarding a rather unprofessional sms message they received from Casey Fletcher Professional Collection Services 07 3831 5222. Given the messa... See more
Over a year ago
Warning this is a scam site!!! Got scam 8 years ago.
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This company is a rip off . Had a company debt when 19 yrs ago . On a pension now these thieves dobt give a toss . Opting for ombudsman intervention in the next few weeks these a holes never answer a call
Had a debt and was harassed by this company went into an instalment plan for a certain amount on two occasions they over charged me the last one on my last payment when I asked for a reimbursement they person totally ghosted me no reply to emails or phone calls and no reimbursement a shonky company and a bunch of thieves threatened with court to pay should have opted for court if you have to deal with them seek legal counsel
One of our disability clients came to us for assistance regarding a rather unprofessional sms message they received from Casey Fletcher Professional Collection Services 07 3831 5222. Given the message content reeked of scam, we hunted online to determine if it was genuine before any payment was made. The only search result for the individual was a LinkedIn Profile - Casey Fletcher, Accounts Receivable Assistant at Professional Collection Services, created in March 2023, updated over a year ago, no photo, no connections, and no activity whatsoever. Not much came up for the company either other than some older 1/5 star reviews, and their own website which is actually rather poor with many broken links and a distinct lack of information. Five different options are offered to make a payment, however three of the links only take you back to the page you came from, and the other two take you to the same form being a Direct Debit form where you have to provide far more personal information than necessary, and the only option being for them to pull the funds from your bank account. So we advised our client to phone the number on the website 1300 799 067, not the mobile number 0427741865 or the landline 07 3831 5222 listed in the message 07 3831 5222, neither of which are listed anywhere on the website. They were greeted by comments like 'why would you think it's a scam', 'what's your problem', and 'he is on the website'. LinkedIn states the company has 11-50 employees and 26 associated members, yet the website's Meet the Team page only has three people, none of whom are Casey Fletcher. So as much as we determined it may not actually be a scam, and would therefore by default be a genuine debt collection service, their professionalism is seriously lacking and we would not recommend them to anyone for anything
Professional Collection Services (PCS) is an Australian debt collection agency that provides tailored debt recovery solutions for businesses of all sizes across various industries. With over 25 years of experience in the financial sector, PCS specializes in recovering bad debts without imposing joining or letter fees, charging only a commission upon successful recovery. The company operates from multiple locations including Brisbane, Sydney, Melbourne, and Perth, allowing them to effectively serve clients nationwide. PCS employs a team with a cumulative industry experience of over 140 years, ensuring personalized and affordable services through dedicated account managers. Their offerings include debt collection, legal action, repossessions, and investigations, making them a comprehensive choice for businesses seeking reliable debt recovery support.
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