
Professional Collection Services (PCS) is an Australian debt collection agency that provides tailored debt recovery solutions for businesses of all sizes across various industries. With over 25 years of experience in the financial sector, PCS specializes in recovering bad debts without imposing joining or letter fees, charging only a commission upon successful recovery. The company operates from multiple locations including Brisbane, Sydney, Melbourne, and Perth, allowing them to effectively serve clients nationwide. PCS employs a team with a cumulative industry experience of over 140 years, ensuring personalized and affordable services through dedicated account managers. Their offerings include debt collection, legal action, repossessions, and investigations, making them a comprehensive choice for businesses seeking reliable debt recovery support.
Reviewers overwhelmingly express dissatisfaction with Professional Collection Services, labeling it a scam and criticizing its unprofessional conduct. Many customers report feeling harassed, with one individual detailing a troubling experience involving overcharges and a lack of reimbursement.
The company’s website is also mentioned negatively, contributing to the perception of it being a fraudulent operation. Consumers highlight the distress caused by aggressive collection tactics, especially towards vulnerable individuals, such as those on pensions or with disabilities. There are no positive remarks or redeeming qualities noted in the reviews, reinforcing the negative sentiment surrounding the company's practices. Overall, the sentiment is decidedly negative, with a strong warning against engaging with this service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 4 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 4 most recent reviews.
“Had a debt and was harassed by this company went into an instalment plan for a certain amount on two occasions they o...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting & Tax.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 0 out of 100 | — | 4 | |
| 3.3 out of 5 (fair) | 100 out of 100 | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | +111% | 1,000 |
Bottom line: Professional Collection Services is #5 of 5 on overall rating in this group.
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Professional Collection Services (PCS) is an Australian debt collection agency that provides tailored debt recovery solutions for businesses of all sizes across various industries. With over 25 years of experience in the financial sector, PCS specializes in recovering bad debts without imposing joining or letter fees, charging only a commission upon successful recovery. The company operates from multiple locations including Brisbane, Sydney, Melbourne, and Perth, allowing them to effectively serve clients nationwide. PCS employs a team with a cumulative industry experience of over 140 years, ensuring personalized and affordable services through dedicated account managers. Their offerings include debt collection, legal action, repossessions, and investigations, making them a comprehensive choice for businesses seeking reliable debt recovery support.
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