RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments.
The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
RedAwning Vacation Rentals has a positive customer experience.
RedAwning Vacation Rentals garners a mixed response from customers, with many praising the ease of booking and the quality of their stays. Reviewers frequently highlight the smooth reservation process and the cleanliness of properties, with some noting exceptional experiences with responsive hosts.
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However, significant complaints arise regarding property management and booking issues, including last-minute cancellations and unhelpful customer service. Many hosts express frustration over communication lapses and financial losses due to the platform's handling of reservations. While some guests enjoy their stays and commend the service, others report dissatisfaction with the overall management and property descriptions. Overall, RedAwning has a blend of positive and negative feedback, reflecting a need for improvement in customer support and reliability.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
1,000
100%
+0.2
● Low
3.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.3▲ 0.2
12-month avg
3.6
All-time
3.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.8
95
Sep 24
4.0
75
Oct 24
3.3
58
Nov 24
3.5
45
Dec 24
4.2
43
Jan 25
3.4
36
Feb 25
3.3
32
Mar 25
3.0
5
Apr 25
2.0
5
May 25
4.0
3
Jun 25
4.2
5
Jul 25
1.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 337 positive reviews
Easy to use35%
119 mentions
Fast & efficient13%
44 mentions
Customer service7%
25 mentions
Helpful support7%
25 mentions
“Very clean, easy check in, and absolutely beautiful views”
On “Easy to use” · Apr 8, 2025
Top complaintsof 137 negative reviews
Cancellation22%
30 mentions
Payment issues16%
22 mentions
Refund15%
20 mentions
Charges13%
18 mentions
“You canceled my reservation not 20 minutes before we arrived from Boston”
On “Cancellation” · Jun 4, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
Hosts beware. Do not list with this rental platform. The communication, follow through, and payment processes are horrible! It has been 2 weeks since we hosted a two-day rental and no one has responded to a single email that we have sent and we have had to involve the Better Business Bureau of the polarimo County California local licensing board. Do yourself a favor and read the Better Business Bureau and all reviews that aren't published by Red awning as they are biased. Unless you feel like being constantly managing right awning more than you would have managed your own platform or property. They are simply a high price listing service that expects to get cleaners through turno and maintenance through Thumbtack and will say they are a full service platform but they are no service platform. Please do your homework and believe the things you read
I had a very disappointing experience with RedAwning, specifically with a representative named Scott. He was not only unhelpful, but he also demonstrated a complete lack of knowledge. Instead of trying to help or offer solutions, he was dismissive throughout the call and ultimately hung up on me before I had even finished speaking. This behavior is completely unacceptable. It has caused me to lose all trust in RedAwning.
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You canceled my reservation not 20 minutes before we arrived from Boston. Your site and Latch were terrible to use.
Fortunately Airbnb Bailed us out. I will never use your site again. No one responded from customer service or timely on your live chat.
Nothing was any good, we took a risk trying new site, and won’t do that again.
This is a worst case scenario management company. It honestly would have been better if they just didn't do anything at all. Heavily regret trying them as it cost us many thousands of dollars.
Unfortunately, our experience with RedAwning fell far short of expectations, especially compared to the pictures they posted on Marriott's Home & Villas platform.
The backyard was the only aspect of the property that matched the photos. Upon entering, we were immediately met with a musty odor throughout the house.
Cleanliness was a consistent issue:
- A used dog or baby bowl was left in the kitchen sink
- Floors were dirty, and the placemats in the kitchen were visibly unclean
- Walls had significant scratches and marks across the house
- One of the bedrooms had a mattress supported by exposed 2x4s which was uncomfortable and unsettling
These conditions made the home feel more like a neglected property than a premium rental.
Expectation vs. Reality
The gap between the online listing and the actual experience was wide enough that we advised friends and family to avoid both this management company and the Marriott Homes & Villas platform altogether. The property lacked the level of care, cleanliness, and comfort we expected based on its price and brand positioning with Marriott.
My reservation was canceled last minute, as I was driving up to the rental. We were planning a few days in Tahoe at Northstar, when I got a call that my reservation was canceled. Terrible!
This is the first time I've ever left a negative review in regards to a short term vacation rental. This place was NOT as described in the listing. No where in the listing did it say we needed 4WD, we weren't given that information until a few days before we were supposed to check in and then, it was too late to change or cancel. So we had to park our car in am empty parking lot of a closed down store and leave it there and make multiple trips to and from in my friends jeep. The bed was so hard I slept on the loveseat after the first night. The host had purchased a new mattress topper, but it had not even been taken out of the shipping box, she gave me permission to open it and put it on the bed. She said she was not coming to deal with it. Also the hot tub was gross. There was no shock or chemicals on site. She told me to just overflow it with water and that would clear it up. Just completely misrepresented the property and not great business practices. Ill never rent another one of their properties.
We booked a property through Marriott hosted by Red Awning. Upon arrival the air conditioning did not work. Electricity was out in part of the house. The property was not ready for guests. There were stains on the sheets. Mold on all the outside cushions making them unusable. There was mold on the shower curtain. General lack of care and dirty. The sent someone out who was unable to rectify the electrical problem. Due to the Jewish holiday they were unable to get us in contact with management. We let them know we would have to vacate to ensure the safety of our family. We paid over $5000 for our stay and only stayed 24 hours. We were only reimbursed $300. They were not willing to work with us to figure out a solution. I would not use this company. I have rented many times through AirBnb and VRBO and never had the issues we had with Red Awning. I would not recommend renting one of their properties.
The condo is alright. The location is ok to iffy. It's a less expensive place to stay because of the location. We were left very disappointed after our visit as we were informed of a fee for pets that wasn't listed on the redawning.com website. We opted for the condo being the site actually said PETS OK and pet-friendly accommodations. We didn't approve of the charge, but Red Awning charged it anyway. When we disputed it with our CC company, Red Awning credited the charge back. Red Awning emailed us about the reason for our dispute. We sent snips from their listing demonstrating there was no mention of a pet fee. They did not reply. Four weeks later, they charged it again. It's noteworthy that their listing now clearly mentions "Please note that this is a pet friendly property. A fee of $25 per pet, per day, is applicable for guests bringing pets."
DO NOT TRUST RedAwning!!!
I made one reservation with RedAwning through Booking.com. The reservation was confirmed, then cancelled within 24 hours.
Then I called RedAwning directly and made another reservation for the same week. They informed me 2 days before my trip they property is not available and they cancelled my reservation! I called RedAwning directly. They do not even have agreements with these properties to rent them out. They told me the property was sold even before I rented it!
Here is the worst part....
BOTH properties are being listed as available for rent through RedAwning and Booking.com. Awful!!!
Don't trust them!!!
Red awning did not communicate with Costal Palms or Marriot regarding my stay that starts tomorrow. I have yet to receive arrival details and cannot reach a human being at Costal Palms or Red Awning. This is terrible customer service.
RUN, DON’T WALK AWAY FROM REDAWNING.
If you are the owner (or even renter) of a short-term rental considering RedAwning, DO NOT
partner/sign with them! Unless you enjoy paying for disappointment and stress, you will
absolutely regret it. If you are a current client, you probably already know but get out as fast as
you can. In our brief few months and few reservations, we learned quickly this company is
completely incompetent and underhanded.
Taxes:
Starting with state/local tax remittance, good luck. They say you’re good to go with those
booking channels that do it automatically (like ABNB) and the majority of reservations come
from there. Well, no actually. You are on your own with everyone else and you unless you want
tax trouble, you personally pay the state, county, city. Have fun learning that process. Further,
there is ZERO transparency as to what booking channel was used on any given reservation, so
you have no idea. You have to ask every single reservation. When you ask for proof that
Airbnb/VRBO paid these taxes (so you don’t pay twice with your State/County), RedAwning is
zero help and will not give you any statement or report. You will pay double if you try to be tax
compliant.
Communication:
You communicate via text message. You can call but you extremely rarely get someone to
answer. They don’t email you any files either. You might get a link via text or more generally a
screen shot, in a text message. Ridiculous. Monthly, Quarterly, Annual reports of any kind sent
to you? No. Pick through their clunky dashboard in the hopes of piecing together the
data/information you need. Any problem you encounter will be “sent to management for review”
which yields nothing.
Cleaning:
Twice within the first 5 reservations they failed to schedule cleaners. This is the most basic of
services you are paying for, and they are lousy at it. One would think this is a core competency
for a property manager, especially for taking 20% of the gross rent, but no. I had to call the
cleaner on both occasions, she was completely unaware of the upcoming schedule.
Payments/Fees:
RedAwning is painfully slow in paying the owner, your dashboard payouts tab will continuously
“roll” your payouts day-by-day until nearly a month after the stay. Should you have damage to
be paid by a guest and the guest pays for an broken item or for a repair, RedAwning charges
20% of that cost as a COMMISION ON YOUR PROPERTY. In our case it was a broken lamp.
The lamp was $42, after their cut I received $33. Upon cancellation and separation from
RedAwning, we retained all current reservations with the exception of 1, that was 6 months out.
Per the contract, we needed to retain all those within 90 days, which we did. To avoid a
cancellation fee from the booking channel (which you have zero transparency to as described
above), we were made to author and sign a document stating that RedAwning no longer acted
as property manager. RedAwning charged us a cancellation fee of $175 anyway. Further they
bundled that into a combined multi-reservation payout that was already very late.
If this firsthand testimonial doesn’t discourage you from working with this company, I don’t know
what will. I will reiterate my first bit of advice. RUN, DON’T WALK AWAY FROM
REDAWNING.
They make the reservation process so stressful and difficult
They make the reservation process so difficult. As Eaton fire survivor looking for a place to stay with my family they ask a bunch of question before they can confirm the reservation. It’s been four days of me wondering if we have a place to stay and now they want to charge more taking advantage of people
How can I review my “experience” if It three weeks before I’m supposed to rent the place? This email totally has me freaked that I booked the wrong days! I had to double check. What exactly do you want me to rate?!
Within 24 hours of confirming my booking, you canceled the reservation. How could you even accept my reservation if the room wasn’t even available? Now, I have to jump through the hoops to make sure I get all the different fees refunded. What a hassle!
RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments.
The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
