Average experience overall!!The staff…
Average experience overall!!The staff does not repsond quickly

RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments. The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
RedAwning Vacation Rentals garners a mixed response from customers, with many praising the ease of booking and the quality of their stays. Reviewers frequently highlight the smooth reservation process and the cleanliness of properties, with some noting exceptional experiences with responsive hosts.
However, significant complaints arise regarding property management and booking issues, including last-minute cancellations and unhelpful customer service. Many hosts express frustration over communication lapses and financial losses due to the platform's handling of reservations. While some guests enjoy their stays and commend the service, others report dissatisfaction with the overall management and property descriptions. Overall, RedAwning has a blend of positive and negative feedback, reflecting a need for improvement in customer support and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.8 | 95 |
| Sep 24 | 4.0 | 75 |
| Oct 24 | 3.3 | 58 |
| Nov 24 | 3.5 | 45 |
| Dec 24 | 4.2 | 43 |
| Jan 25 | 3.4 | 36 |
| Feb 25 | 3.3 | 32 |
| Mar 25 | 3.0 | 5 |
| Apr 25 | 2.0 | 5 |
| May 25 | 4.0 | 3 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very clean, easy check in, and absolutely beautiful views”
“You canceled my reservation not 20 minutes before we arrived from Boston”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | −15% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: RedAwning Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.3).
500 reviews of RedAwning Vacation Rentals. Filter by what matters to you.
Average experience overall!!The staff does not repsond quickly
pros : the arrangements went smoothly . The staff at Origin condo units were friendly, we arrived on Friday afternoon. No One at the desk is available Friday Eve to Monday morning. Bed had stained bedding, tired worn sheets and bedding. Tired furnishings. Couch and chair sagging, not cleaned in awhile. Nowhere comfortable to sit. But across the street from the beach and quiet. a little effort and it could be a gem.
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Easy enough to book, however, you are ONLY shown the nightly amount and total amount for each night when booking. It's only when you check out, the ACTUAL total amount shows up (in my case another $700. Obviously that is incidental charges (cleaning, deposits, taxes, etc) but they are not itemized at the time of booking! I had to contact RedAwning to get a list of itemized charges after the fact. I was provided the itemization within 48 hours of my request. It would have been nice to know what these charges were going to be prior to booking.
Loved the location and the close walking distance to Chair 7 as well as Chair 17 and Canyon Lodge. The St Anton jacuzzis were recently redone as we heard from an owner and we were pleased with them. Our unit 81 was ok but needs updates and at the very least a good carpet cleaning.
Was a little confused as to where/how to be "met" ! We were getting in late to Honolulu, so wanted to find out about our first intro to the unit ! Was the unit in a Hotel or Private .7/24 desk clerk etc. Had to write twice, No response, Then called KoKo Resorts - was told to leave message , No return call ! I Finally replyed / ask my questions , on an original e-mail , This was then answered - given access explanation answered . Once clarified - All systems a go ! Great ! Upon Confirmation Would suggest a simple run down on what and how to expect in the beginning. Expedia , RedAwing and KoKo resorts. A simple clarification in the beginning.
No one sent us a code to get into the condo. It was not in spam. After emails, texts, and calling we finally got a text with the code to get in on the day we were to arrive. When we arrived, no one sent us the gate code to let us in to park. Thankfully, my daughter is an owner and on the board of the HOA and she sent me the parking code otherwise we would have not been able to park. The unit is also not the one I originally booked. We have zero view.
I Use Hotels.com. And usually very Happy. I Always pay my rentals in full at that time. I was told RedAwning does not allow that. Bu the next Day Emails and phone messages to call ASAP. My Details were needed for the Rental. Very Brusk in tone (I am not an Idiot) The Price changed, but you had my account number and you took the funds . I will see how we like the Rental Before I comment further
We rented the 3 bedroom house to include a swimming pool. The last house we rented had a problem with mold in the drain. I contacted RedAwning to make. Sure the pool was clean and was willing to pay the extra $100 to heat the pool. I was informed that it would now be over $225 for this perk. I didn’t feel this was a fair bait and switch. So we turned it down.
It was basic but fine for the 1 night we needed a room before flying out of Anchorage super early. Easy check-in, rooms were clean. The price was way too high for the stay but that’s high season in AK for you. Would I seek this place out voluntarily, no. But it was on the lower end of the spiked prices that was also not a dump.
Cons; First.. the house is not worth what you charge. Ive stayed at many places for much much less and we alot nicer, cleaner, more modern. it needs to be painted, cleaned, and updated. the non disclosure of things not working, broke. Which was wi-fi and tv dont work without wi-fi. He did reimburse us a little bit. In your description it talks about games and videos, we didnt find any. The location is quiet but the parking is very very limited. The outside could be cleaned up and maybe be able to get 2 vehicles on the property. The tile in the bathroom is dangerous as it is broke and someone could get cut. It seems this was a last minute decision to turn into a air bnb while on the market.. not a bad idea. Everywhere else i have stayed.. they had a book of what and how to operate things, local places to eat/ shop, policies, and check in/check out procedures. PROS: Its a small space, perfect for a few people, well stocked as far as essentials go. The air mattress was a total bonus. Close to the lakes and shopping essentials.
There were a few small negative that .made a difference. 1. Lots of nicks in the walls behind furniture. 2. The light colored recliner was visibly dirty. Had a brownish tint so we did not sit in it. I suggest a cover that can be washed. 3. Red cleaning bucket with water was on the balcony. Maybe the service was in a hurry. 4. There were no bowls for family salad or mixing. 5. No spatulas for flipping pancakes or burgers. 6. Balcony was very dirty. We were going to sweep or vacuum but were not sure how it would effect the folks downstairs.
RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments. The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
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