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Restaurant Kits garners overwhelmingly positive feedback, with many reviewers praising the excellent food quality and ease of preparation. Customers frequently highlight the quick delivery and the variety of meal options available, making it a convenient choice for home cooking.
The instructions are noted as clear and simple, contributing to a satisfying cooking experience. However, some consumers express disappointment with customer service, particularly regarding issues with incorrect meal kits and a lack of response to inquiries. While most reviews celebrate the delicious meals and the overall experience, a few mention concerns about packaging and meal completeness. Despite these minor complaints, the majority sentiment remains highly favorable, reflecting a strong appreciation for the product and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 353 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2022.
| Month | Average | Reviews |
|---|---|---|
| Nov 21 | 1.0 | 1 |
| Dec 21 | 4.0 | 1 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | — | 0 |
| Apr 22 | — | 0 |
| May 22 | — | 0 |
| Jun 22 | — | 0 |
| Jul 22 | — | 0 |
| Aug 22 | — | 0 |
| Sep 22 | — | 0 |
| Oct 22 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 353 most recent reviews.
“The food was really tasty and the instructions were very simple to follow”
“delivery) was fine, but I won't be trying another kit, it's too much money to risk a disappointing experience”
353 reviews of Restaurant Kits. Filter by what matters to you.
Wrong kit sent (GOT meat edition) got the Veggie one instead, emailed customer services 3 times over the past 3 days and no response. The meal that we got only has one main with it regardless as to if we wanted it or not. Veggie starter printed on menu says Beef and Mushroom.
Didn’t arrive on the day requested, very disappointing
Very poor customer service. Delivery date missed twice and only received kit after many e-mails. Much poorer quality and more expensive than the original restaurant sourced meal kit for the same meal.
I ordered a few times and each time it did not turn up and I ended up getting a refund. It’s a pity as we are huge fans of Mac and Wild and wanted to support them through the lockdowns, but it just wasn’t a very smooth process and I wouldn’t risk it again.
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Delivered a day late without explanation. Dessert had mouldy cream. Not convinced about the freshness of the other ingredients so we binned the lot. Restaurant Kits offered a £5 credit note for the £50 meal that we had to bin! Very poor. I won't be dealing with them again.
Burger kit delivered contained turkey patties not buttermilk turkey as described on the website. As the buttermilk turkey was the main reason for the purchase this mistake was reported, but I received no response until posting publicly on their facebook page. Even then the response was that they would take no responsibility for the incorrect information and offer no gesture of goodwill whatsoever, despite admitting to the mistake.
I will give no stars if possible. They did not take any responsiblity regarding the delivery of my order. Both times, my order was dumped on the pavement on a main road eventough instructions were given to leave it in reception.
If anything goes wrong in transit it will somehow become your fault and you'll get offered a discount that's not worth it in the slightest. If items are missing or damaged surely it's their responsibility, I shouldn't be the one taking the hit here and unfortunately that's what's happened. Really poor.
CrowdTrust is a review platform designed to facilitate consumer feedback and enhance transparency in various industries. By allowing users to share their experiences and opinions about products and services, the company aims to foster trust between consumers and businesses. The platform serves a diverse range of customers, including consumers seeking reliable reviews and businesses looking to improve their reputation through authentic customer insights. The company provides an easy-to-use interface for users to submit reviews, rate services, and engage with other customers. This helps potential buyers make informed decisions based on real experiences. CrowdTrust is committed to promoting honest feedback, which supports businesses in understanding their strengths and areas for improvement, ultimately contributing to better customer service and satisfaction in the marketplace.
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