Customer service should be better
I asked a question through their contact page and No answer ever received.
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Restaurant Kits garners overwhelmingly positive feedback, with many reviewers praising the excellent food quality and ease of preparation. Customers frequently highlight the quick delivery and the variety of meal options available, making it a convenient choice for home cooking.
The instructions are noted as clear and simple, contributing to a satisfying cooking experience. However, some consumers express disappointment with customer service, particularly regarding issues with incorrect meal kits and a lack of response to inquiries. While most reviews celebrate the delicious meals and the overall experience, a few mention concerns about packaging and meal completeness. Despite these minor complaints, the majority sentiment remains highly favorable, reflecting a strong appreciation for the product and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 353 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2022.
| Month | Average | Reviews |
|---|---|---|
| Nov 21 | 1.0 | 1 |
| Dec 21 | 4.0 | 1 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | — | 0 |
| Apr 22 | — | 0 |
| May 22 | — | 0 |
| Jun 22 | — | 0 |
| Jul 22 | — | 0 |
| Aug 22 | — | 0 |
| Sep 22 | — | 0 |
| Oct 22 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 353 most recent reviews.
“The food was really tasty and the instructions were very simple to follow”
“delivery) was fine, but I won't be trying another kit, it's too much money to risk a disappointing experience”
353 reviews of Restaurant Kits. Filter by what matters to you.
I asked a question through their contact page and No answer ever received.
The ordering process was easy enough, which is why I gave it 2 stars. The lobster roll was really disappointing though. The sides were soggy and the taste overpowering. The half lobster tail each roll had was ok but the recipe added so many flavours to it that by the end, you couldn’t taste the lobster. I had ordered this as a birthday treat but it was a massive disappointment.
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We had the Corazon tacos kit and it was disappointing. I followed the instructions closely, despite my better judgement, and I think that resulted in a number of issues. By far the most disappointing were the tacos themselves. They were dry, cold and brittle - I wish I'd tried warming them longer than the 10 seconds suggested in the instructions. I had everything laid out ready to dish up, but even then, then final product was at best warm - there's so much cold/fresh ingredient that the beef quickly goes cold, especially on top of the 10 second tacos. I feel like you'd really need a proper restaurant heat lamp to have any chance of serving a hot dish. The drunken beans had a nice flavour but the beans themselves were quite firm and it was dry overall, even after I added extra water. Also, something in it was relatively spicy - not sure which component was to blame but it was too much for my partner. I don't blame restaurant kits for this, their part (e.g. delivery) was fine, but I won't be trying another kit, it's too much money to risk a disappointing experience.
CrowdTrust is a review platform designed to facilitate consumer feedback and enhance transparency in various industries. By allowing users to share their experiences and opinions about products and services, the company aims to foster trust between consumers and businesses. The platform serves a diverse range of customers, including consumers seeking reliable reviews and businesses looking to improve their reputation through authentic customer insights. The company provides an easy-to-use interface for users to submit reviews, rate services, and engage with other customers. This helps potential buyers make informed decisions based on real experiences. CrowdTrust is committed to promoting honest feedback, which supports businesses in understanding their strengths and areas for improvement, ultimately contributing to better customer service and satisfaction in the marketplace.
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