
ROCK Insurance Group is an insurance technology provider specializing in travel insurance solutions. The company offers a comprehensive range of services, including strategic advice, marketing intelligence, product design, pricing strategy, underwriting, and claims handling. By leveraging its expertise, ROCK Insurance Group enables brands to effectively enter and succeed in the travel insurance market. Targeting businesses looking to enhance their insurance offerings, ROCK Insurance Group provides an end-to-end customer experience through a versatile platform. The company serves a diverse clientele, including established brands and startups, by offering both rapid market entry solutions and customized insurance propositions. With a focus on compliance, training, and data analysis, ROCK Insurance Group supports its clients in building robust travel insurance products that meet consumer demands.
ROCK Insurance Group receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent customer service, with specific agents like Londiwe and Malusi receiving commendations for their patience and helpfulness.
Consumers appreciate the good value for the price of the insurance, noting that the coverage is competitive. However, a significant number of negative reviews express frustration with communication issues, such as not receiving confirmation emails or documents after payment. Some customers report feeling misled and describe their experiences as horrendous, particularly regarding claims processing and customer support. While many find the service satisfactory, the complaints about poor communication and unresponsive support tarnish the overall impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 59 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.6 | 33 |
| Mar 25 | 3.3 | 7 |
| Apr 25 | — | 0 |
| May 25 | 2.5 | 4 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 2.6 | 5 |
| Aug 25 | 3.7 | 6 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 59 most recent reviews.
“Very easy to book, Staff friendly and efficient”
“I had a terrible experience with my Tesco Travel Insurance, managed by ROCK Insurance”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.9 out of 5 (good) | 3.3 out of 5 (fair) | −27% | 59 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 |
Bottom line: ROCK Insurance Group is #5 of 5 on overall rating in this group. On booking, JustCover Travel Insurance scores higher (4.3 vs 3.3).
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ROCK Insurance Group is an insurance technology provider specializing in travel insurance solutions. The company offers a comprehensive range of services, including strategic advice, marketing intelligence, product design, pricing strategy, underwriting, and claims handling. By leveraging its expertise, ROCK Insurance Group enables brands to effectively enter and succeed in the travel insurance market. Targeting businesses looking to enhance their insurance offerings, ROCK Insurance Group provides an end-to-end customer experience through a versatile platform. The company serves a diverse clientele, including established brands and startups, by offering both rapid market entry solutions and customized insurance propositions. With a focus on compliance, training, and data analysis, ROCK Insurance Group supports its clients in building robust travel insurance products that meet consumer demands.
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