Disappointing customer service
I had high hopes for my new home, but the customer service experience was disappointing. Issues were not addressed promptly, which made the process frustrating.

Ryan Homes is a homebuilding company that specializes in constructing single-family homes and townhouses in various communities across the United States. The company offers a range of customizable floor plans and designs to meet the diverse needs of homebuyers. With a focus on quality construction and customer satisfaction, Ryan Homes aims to provide a seamless home purchasing experience.
Reviewers express a generally positive sentiment towards Ryan Homes, highlighting the quality of the homes and appealing design choices. Many customers appreciate the functional and stylish layouts, with several noting their satisfaction with the overall construction quality.
However, there are notable complaints regarding customer service, with some consumers experiencing delays in communication and a lack of proactive follow-up. While some found the home-buying process smooth and supportive, others felt rushed and faced issues that were not addressed promptly. Despite these mixed experiences, the majority of people are pleased with their new homes and the neighborhoods they are in. Overall, Ryan Homes receives a favorable impression, though improvements in customer service are needed.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Contractors.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 20 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 17 | |
| 5.0 out of 5 (good) | 50 out of 100 | — | 16 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 12 |
12 reviews of Ryan Homes. Filter by what matters to you.
I had high hopes for my new home, but the customer service experience was disappointing. Issues were not addressed promptly, which made the process frustrating.
The home itself is fantastic, but I experienced some hiccups with customer service. It took longer than expected to get responses when I had questions.
Quick answers to the questions people ask most.
Ryan Homes specializes in building new homes and communities across the United States. They offer a variety of floor plans, customization options, and financing assistance.
Ryan Homes customer service is typically available Monday through Friday from 9 AM to 6 PM and Saturday from 10 AM to 5 PM. Hours may vary by location, so it's best to check with your local office.
You can contact Ryan Homes by visiting their website and using the 'Contact Us' form or by calling their customer service number, which is available on the site.
Ryan Homes provides a limited warranty on their new homes, which typically covers structural defects, workmanship, and materials. The specifics of the warranty can vary, so it's advisable to review the warranty documents provided at closing.
Yes, Ryan Homes offers a range of customization options for their home designs, allowing buyers to select finishes, layouts, and other features to suit their preferences.
You can find Ryan Homes communities by visiting their website and using the 'Find Your Home' tool, which allows you to search by location and community type.
Yes, Ryan Homes offers various financing options, including partnerships with mortgage lenders who can assist buyers in finding suitable financing solutions for their new home.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
If you encounter any issues with your new home, you should contact Ryan Homes' customer service team promptly. They will guide you through the warranty process and address any concerns.
Ryan Homes is a homebuilding company that specializes in constructing single-family homes and townhouses in various communities across the United States. The company offers a range of customizable floor plans and designs to meet the diverse needs of homebuyers. With a focus on quality construction and customer satisfaction, Ryan Homes aims to provide a seamless home purchasing experience.