Origin Energy is a prominent electricity and gas provider in Australia, recognized for its comprehensive range of energy solutions. The company serves residential, business, and enterprise customers, offering various electricity and gas plans tailored to meet diverse energy needs. In addition to traditional energy services, Origin Energy provides NBN internet plans, LPG bottled gas, and innovative solar solutions, including solar batteries and panels. With a commitment to customer support, Origin Energy also offers 24-hour assistance and a virtual power plant initiative, allowing customers to connect their solar batteries for a more intelligent energy grid. The company's services are designed to cater to individuals and businesses looking for reliable energy solutions, enhancing their overall energy management experience.
Origin Energy receives predominantly positive feedback from customers, with many praising the helpfulness and efficiency of the staff. Reviewers frequently highlight the quick response times and clear explanations provided by representatives, making processes like plan renewals and refunds straightforward and hassle-free.
However, some customers express dissatisfaction, particularly regarding loyalty issues, noting that prices can increase unexpectedly at the end of contracts. There are also mentions of inconsistent service experiences, where some individuals received incorrect information or felt misled by offers. Overall, while many appreciate the excellent customer service and support, concerns about pricing practices and service reliability remain. The sentiment leans positively, reflecting a generally favorable view of the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 53 |
| Mar 25 | 4.4 | 200 |
| Apr 25 | 4.5 | 182 |
| May 25 | 4.6 | 238 |
| Jun 25 | 4.4 | 226 |
| Jul 25 | 4.2 | 101 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ricky was very helpful and clear in his explanations for me”
“When the company tells you that they will put you on the best available plan because I’m on a disability pension and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,000 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | — | — | +26% | 74 |
Bottom line: Origin Energy is #2 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 2.8).
1,000 reviews of Origin Energy. Filter by what matters to you.
Over a year ago
Ricky was very helpful and clear in his explanations for me.
Over a year ago
I hate companies that reward loyalty by quietly increases prices at the end of a contract
Over a year ago
The lass I was dealing with very helpful,explaining how the new plan works,very polite and supportive.
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I wish I had the time and money to investigate this company. I sold my home, and in the three months no one was living in it, there was a 'normal' gas and electricity usage. I wouldn't recommend them and would advise anyone considering them to consider other alternatives. Very focused on revenue-making.
Ricky was very helpful and clear in his explanations for me.
I hate companies that reward loyalty by quietly increases prices at the end of a contract
The lass I was dealing with very helpful,explaining how the new plan works,very polite and supportive.
The response to my call was quick and the chap I spoke to was very helpful and knowledgeable.
Rahul was very patient considering the line was noisy & speaking clearly was difficult. However, we manged to solve the problem of the scam content .
It was so easy
Quick, friendly, helpful! Thank you so much. Carlo was great and efficient. Although some other experiences have not always been so good (incorrect information given, invalid deals offered to me, no specific email signature to make contact with). Also very expensive compared to other providers.
Very good service easy done to move over.
Our change of plan went done efficiently.
Musta was excellent and informative in my dealings with him today. Efficient at his job I am happy to recommend him. Thank you Musta!
Quick action and response in a friendly manner.
Excellent customer service!
Wait time was short, music was good, the support I received was excellent
Origin staff very informative and helpful and quick to respond.
Very polite & curious. Very quick to act on it. I'm very pleased with Origin.
I have sent an email to Origin regarding the amount debited from my account and I have received a quick response from Joy to explain my concern . Thanks Joy for assisting me !
My experience was smooth and easy. I had no problems with the process.
Origin Energy is a prominent electricity and gas provider in Australia, recognized for its comprehensive range of energy solutions. The company serves residential, business, and enterprise customers, offering various electricity and gas plans tailored to meet diverse energy needs. In addition to traditional energy services, Origin Energy provides NBN internet plans, LPG bottled gas, and innovative solar solutions, including solar batteries and panels. With a commitment to customer support, Origin Energy also offers 24-hour assistance and a virtual power plant initiative, allowing customers to connect their solar batteries for a more intelligent energy grid. The company's services are designed to cater to individuals and businesses looking for reliable energy solutions, enhancing their overall energy management experience.
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