Saunders & Smalls Car Seats is a UK-based retailer specializing in rear-facing children's car seats. The company focuses on providing expert advice and support for parents seeking safe transportation solutions for their children. Their product range includes various car seat models, accessories, and additional fitting services to ensure optimal safety and comfort for children during travel. Targeting families with young children, Saunders & Smalls aims to educate parents on the importance of extended rear-facing car seats, which are designed to enhance child safety in vehicles. The company offers a friendly approach to customer service, assisting clients with selecting the appropriate car seat based on their child's age and size, as well as providing installation guidance. By prioritizing child safety and offering specialized products, Saunders & Smalls serves as a trusted resource for parents looking to invest in reliable car seat solutions.
Reviewers consistently praise Saunders & Smalls Car Seats for their exceptional service, particularly highlighting Charlene's knowledge and responsiveness. Customers express gratitude for her quick communication and willingness to assist, even going above and beyond during personal challenges, such as her recovery from surgery.
Many people appreciate the speed at which their car seats are delivered, often noting that they received their orders promptly. The expertise Charlene offers in selecting the right car seats tailored to individual needs is frequently mentioned, making customers feel confident in their purchases. Overall, the positive experiences shared by consumers reflect a strong sentiment towards the company, with many stating they would recommend Saunders & Smalls without hesitation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 2 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“She is currently recovering from surgery and still went above and beyond continuously for me and gave superb recommen...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | — | 999 |
Bottom line: Saunders & Smalls Car Seats is #1 of 5 on overall rating in this group.
60 reviews of Saunders & Smalls Car Seats . Filter by what matters to you.
Really happy with the Axkid Mini Kid 2 car seat I purchased for my Grandchildren to use, Charlene was very helpful when I had a few problems installing the seat in the car, all fitted correctly now and tested by my 3 year old Grandson Noah, plenty of leg room for him to remain safely reward facing. Would highly recommend to anyone looking for a quality car seat and great costomer service.
Charlene is a car seat hero! I approached Charlene at Saunders and Smalls after having an awful experience with a large retailer. I'm passionate about extended rear facing car seats and Charlene went above and beyond to support our car seat journey. Charlene's knowledge and passion was obviously and the after care and support is amazing. The delivery of my item was super quick and I'm aware that additional care was taken when arranging delivery. Thank you! I just honestly cant thank Saunders and Smalls enough. We need to support independent stores like this to ensure we are able to receive such a passionate, personal and safe experience when shopping for safety items for our little ones! Thank you.
Excellent communication through-out and fab aftercare too.
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I ordered our seat on a preorder, once they arrived I was kept updated as to when it would dispatch. I needed some help with fitting the seat, getting it right in our car. Charlene couldn’t be more helpful when I knew the seat didn’t look right after I first attempted to fit. I sent emails with photos and Charlene supported and advised how to change the seat to get the perfect fit. Thanks so much Charlene. Looking forward to trying the seat out for its first journey this week.
Great communication when there was a delay on delivery but this didn’t affect us as I ordered the next size seat before needed. When the seat did arrive shipping arranged same day and was with me within 2 days! Excellent service and said to contact if any questions when fitting Highly recommend
I just wanted to say a massive thank you to Saunders & Smalls Car Seats for all the support for choosing the right car seat for my little one, getting it delivered to my house and for all the inbox chats to ensure that we have the correct fit for the car and for Tahnée. Such an amazing service and I feel that my little one is so safe now in her new car seat!!! xxx
Excellent pre sales advice and very quick to respond. Offer of a demonstration even though we aren’t based in Yovil.
Amazing after care as always from Charlene. Always takes time to answer any questions and is very friendly
Excellent customer service and support
Amazing service! Second time purchasing a car seat through Saunders & Smalls, as unfortunately we was in an accident! Very very helpful and made everything a whole lot easier❤️ Thank you!
Absolutely brilliant service and knowledge. Greta communication before our appointment, Charlene went out of her way to find time for us, she offered a great fitting service, showing us multiple options and trying out multiple positions for the car seat in our car. We were worried what with our car not being that big and both adults and children being tall we weee going to struggle to get two ERF seats- but walked away with our ideal set up and can now rear face to 36kg! Thank you!
Charlene was amazing! From the minute I order my ERF seat (MK2), I was kept informed and updated and had all my questions answered. I was advised the best seat to get and I am more than happy with my purchase. Charlene also put herself out to help me with my MK3. I also now feel more confident that if I ever need to uninstall my seats that I would get a safe fit on reinstallation by myself! I now have both seats fitted safely for both my children and I couldn’t be more pleased! Thank you again 🥰.
Charlene is amazing. So knowledgeable and patient. She spent a whole morning with my husband and I showing us two of the car seats that she recommended based on our needs (safe and long lasting car seat and 6ft 2 driver). She made sure we were comfortable fitting our chosen seat ourselves. Would definitely recommended to anyone looking for a car seat.
I ordered the Avionaut Pixel Pro 2.0C on Friday night and it arrived today! Such and amazing service, everytime I have asked a question it has been responded to promptly. Charlene has gone above and beyond to find out information for me. This is our 2nd child and compared to our first car seat it just looks and feels amazing! When the delivery driver dropped it off I picked up the box and it felt empty it is that light! If you have the budget I would highly recommend this seat just from looks and feel. It comes in such a variety of colours too! I will be back for a ERF seat and HBB. The support from myself will be ongoing for many years to come! If you want superior support and service then I would highly recommend Saunders & Smalls Car Seats! Always shop small! Thank you again so much
Absolutely excellent knowledge and customer support. Didn’t push the most expensive and even helped with adjusting the fitting of a seat I didn’t purchase from her. Drove away with a huge smile on my face knowing my children were in the safest possible situation they could be when travelling in the car
We had a great experience purchasing a car seat from Saunders & Smalls! I am a member of the Extended Rear Facing group on Facebook which Charlene is a member of the admin for and I’ve previously seen her giving out friendly and knowledgeable advice to others on this and so was keen to shop small and visit her for our car seat. We were able to try multiple car seats in our car to get the right seat for us. The colour we wanted wasn’t in stock so we ordered from Charlene’s website and it has arrived in a few days. Would really recommend Charlene to others - thanks so much!
A huge thank you to Charlene for being so patient with us and trying so many seats in our car and van, to get the perfect fit for our boys. We now have 2 Britax Maxway Plus’ fitted in the back of our Vauxhall crew cab. With an additional Britax Maxway Plus and Avionant Sky in our Audi A4 with plenty of legroom for the children and us in the front. We definitely wouldn’t have got such a secure and safe fit without your help. Im so relieved now both boys have got safe car seats in both our vehicles, fitted by a pro that will last years! Highly recommend you to everyone 🥰
Saunders & Smalls Car Seats is a UK-based retailer specializing in rear-facing children's car seats. The company focuses on providing expert advice and support for parents seeking safe transportation solutions for their children. Their product range includes various car seat models, accessories, and additional fitting services to ensure optimal safety and comfort for children during travel. Targeting families with young children, Saunders & Smalls aims to educate parents on the importance of extended rear-facing car seats, which are designed to enhance child safety in vehicles. The company offers a friendly approach to customer service, assisting clients with selecting the appropriate car seat based on their child's age and size, as well as providing installation guidance. By prioritizing child safety and offering specialized products, Saunders & Smalls serves as a trusted resource for parents looking to invest in reliable car seat solutions.
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