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Reviewers overwhelmingly express dissatisfaction with Seats, highlighting severe issues with ticket delivery and customer service. Many customers report never receiving their tickets, leading to significant disappointment and financial loss.
Complaints about exorbitant handling fees, such as a £130 charge that far exceeds competitors, further exacerbate frustrations. The lack of effective communication is a common theme, with numerous individuals noting unresponsive customer service when attempting to resolve their issues. Instances of receiving tickets for the wrong section of the stadium add to the negative experiences shared. Overall, the sentiment is overwhelmingly negative, with no positive feedback noted. Consumers strongly advise against using Seats for ticket purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Oct 23 | 1.0 | 1 |
| Nov 23 | 1.0 | 1 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | 1.0 | 1 |
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“i am 17 years old and never thought i would want to write a review so young, but i was in paris for the rwc final wit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.0 out of 5 (poor) | 67 out of 100 | — | 8 |
| 4.5 out of 5 (good) | 50 out of 100 | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 999 |
Bottom line: Seats is #5 of 5 on overall rating in this group.
8 reviews of Seats. Filter by what matters to you.
Over a year ago
I bought two tickets and they didn't send them to me. It takes a long time to get a refund and there is no deadline. I am very disappointed with SeatsNet. I do not recommend anyone to buy from this ti... See more
Over a year ago
Further to my recent review. I would like all future concert goers to note. This company also charged me a massive £130 handling fee. This is over 5 times what other ticket sellers charge !! Be vigila... See more
Over a year ago
Karten nicht bekommen kein Geld zurück 10 Minuten in der Warteschlage nur das aufgelegt wird wenn man seinen Namen sagt
Over a year ago
Tickets for wrong end of the stadium to what was agreed with them in home only area didn’t go
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I bought two tickets and they didn't send them to me. It takes a long time to get a refund and there is no deadline. I am very disappointed with SeatsNet. I do not recommend anyone to buy from this ticket resale website.
Further to my recent review. I would like all future concert goers to note. This company also charged me a massive £130 handling fee. This is over 5 times what other ticket sellers charge !! Be vigilant , do not book through seatsnet.com
Karten nicht bekommen kein Geld zurück 10 Minuten in der Warteschlage nur das aufgelegt wird wenn man seinen Namen sagt
Tickets for wrong end of the stadium to what was agreed with them in home only area didn’t go
scammers. i am 17 years old and never thought i would want to write a review so young, but i was in paris for the rwc final with my dad and my little brother. Having been so excited to see our team the springboks play a once in a lifetime game tickets we had payed nearly 2k for were never received. We had payed already for accommodation and travel to get to paris, having been told “100% garuntee that we will recieve our tickets 3 hrs before the match” we were waiting outside the stadium for hours with nothing. A total let down and sickening to think how people can scam like this. Absolutely dreadful. i hope this site gets closed down so others do not have to experience this.
Absolutely 100% fraud. Tickets for Coldplay was never received. Cost me travel and hotel expenses as well. Was in contact with them more times than I can count. Absolute scam
Bought tickets for Bruce Springsteen concert. They never supplied the tickets. Tried to contact them through phone and email. No response. I'm now pursuing my claim through barclaycard. Don't buy from them!!! Complete Fraud!!!
I purchased 2 tickets for me and my son to go watch Man Utd play paid nearly £300 for them and when I got to the stadium the tickets was invalid and sold fraudulently as I was told by the ticket office at old Trafford stadium I have sent numerous emails to seats.net and they have ignored them all but still taken the money from me I would advise nobody to buy from this site as they are frauds
CrowdTrust is a review platform that focuses on providing consumers with verified feedback about various events and entertainment experiences. The company operates at the intersection of user-generated content and event management, allowing customers to share their insights and opinions on performances, festivals, and other entertainment offerings. By facilitating the collection of authentic reviews, CrowdTrust aims to help potential attendees make informed decisions based on the experiences of others. The primary customers of CrowdTrust include event organizers, performers, and attendees seeking reliable information to enhance their decision-making processes. Through its user-friendly interface, the platform collects and displays reviews that contribute to a transparent environment in the events and entertainment sector. By leveraging the power of community feedback, CrowdTrust supports both consumers and businesses in navigating the diverse landscape of entertainment options available today.
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