Secure Trust Bank PLC is a UK-based retail bank that has been serving customers since 1952. The company specializes in providing a range of financial products, including personal savings accounts, fixed-rate bonds, and cash ISAs, designed to help individuals save for the future. With competitive interest rates, Secure Trust Bank caters to over a million customers, focusing on transparency and customer service. In addition to personal banking, Secure Trust Bank offers various business finance solutions. These include asset-based lending, property development, and property investment financing, aimed at helping businesses unlock working capital and achieve their financial goals. The bank is committed to providing tailored financial solutions that meet the diverse needs of both individual and business clients, ensuring a secure and reliable banking experience.
Secure Trust Bank PLC receives predominantly positive feedback, with many reviewers praising its easy-to-use app and competitive rates. Customers appreciate the efficient and friendly service, highlighting clear communication and prompt responses to inquiries.
The bank is often described as a reliable option for savings, with several users noting their satisfaction with the overall experience. However, some consumers express frustration over the practice of reducing interest rates for existing customers while offering better rates to new clients, which has led to dissatisfaction among a few. Additionally, there are mentions of difficulties in accessing telephone banking services. Overall, Secure Trust Bank is viewed positively, with a strong emphasis on its user-friendly features and good customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 11 |
| Jul 25 | 4.3 | 8 |
| Aug 25 | 4.3 | 30 |
| Sep 25 | 4.2 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy and straightforward to communicate with and offer good rates”
“Have recently set up a JOINT Access Account with Secure Trust Bank”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Secure Trust Bank PLC is #4 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 4.3).
60 reviews of Secure Trust Bank PLC. Filter by what matters to you.
They wrote to me with a pure HTML e-mail, and then wonder, like most banks, why there are so many phishing e-mails around. If they stuck to plain text the scammers could not hide fake links and copy bank logos etc.
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Secure Trust Bank PLC is a UK-based retail bank that has been serving customers since 1952. The company specializes in providing a range of financial products, including personal savings accounts, fixed-rate bonds, and cash ISAs, designed to help individuals save for the future. With competitive interest rates, Secure Trust Bank caters to over a million customers, focusing on transparency and customer service. In addition to personal banking, Secure Trust Bank offers various business finance solutions. These include asset-based lending, property development, and property investment financing, aimed at helping businesses unlock working capital and achieve their financial goals. The bank is committed to providing tailored financial solutions that meet the diverse needs of both individual and business clients, ensuring a secure and reliable banking experience.
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