SheaMoisture is a personal care and beauty company that specializes in natural and organic hair, skin, and body products. The brand focuses on products formulated with ingredients like shea butter, coconut oil, and other naturally-derived components, primarily targeting textured and curly hair types. SheaMoisture offers a range of shampoos, conditioners, styling products, and skincare items sold through various retail channels.
Reviewers generally appreciate Sheamoisture for its high-quality products and strong commitment to ethical practices. Many customers highlight the effectiveness of the products, particularly the coconut oil line, and commend the knowledgeable and professional staff who provide helpful guidance.
However, there are notable concerns regarding order fulfillment, with some consumers reporting missing items and delays in response times from customer service. While the service is often described as friendly, the inconsistency in response times and the occasional confusion around returns can lead to frustration. Additionally, shipping times have been criticized for not meeting expectations. Overall, while Sheamoisture excels in product quality and customer service, there are areas for improvement in order handling and efficiency.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 50 out of 100 | — | 0 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 145 |
12 reviews of Sheamoisture. Filter by what matters to you.
Generally satisfied with their business operations. Products arrive as described and customer service is decent. Website could use some improvements in terms of navigation and product filtering options.
Love the coconut oil line but it's frequently out of stock. Customer service says they're working on supply chain issues, which I understand, but it's frustrating when you want to reorder your favorites. When available, the products are excellent quality.
The hair products are amazing and really work well for my curly hair. However, shipping took longer than expected - almost 10 days when they promised 5-7. Customer service was responsive when I inquired about the delay though.
Quick answers to the questions people ask most.
SheaMoisture offers a wide range of natural hair care, skin care, and body care products. Their product lines include shampoos, conditioners, styling products, moisturizers, cleansers, and treatments formulated with organic shea butter and other natural ingredients.
SheaMoisture products are available at major retailers like Target, Walmart, CVS, Walgreens, and Ulta Beauty. You can also purchase products directly from their official website or through online retailers like Amazon.
SheaMoisture offers product lines specifically formulated for different hair types and textures, including curly, coily, straight, and color-treated hair. Each product line is designed to address specific hair care needs and concerns.
Return policies vary depending on where you purchase SheaMoisture products. For purchases made directly from their website, they typically offer returns within 30 days of purchase with original receipt and packaging.
Yes, SheaMoisture is committed to being cruelty-free and does not test on animals. Their products are formulated with natural and organic ingredients, including their signature fair-trade shea butter from Ghana.
You can contact SheaMoisture customer service through their official website's contact form, by calling their customer service phone line, or through their social media channels. Contact information is available on their website under the customer service section.
SheaMoisture periodically offers promotions and discounts through their email newsletter and social media channels. Check their official website and sign up for their newsletter to stay updated on current offers and new product launches.
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Solid company with good products and reasonable customer service. Sometimes feel like they're growing too fast and systems haven't caught up - occasional glitches with online orders and longer wait times during busy periods. Still recommend them though.
SheaMoisture focuses on natural, ethically-sourced ingredients with a commitment to community commerce and fair trade practices. The brand was founded with a mission to provide effective hair and skin care solutions while supporting women-led cooperatives in Africa.
Yes, complete ingredient lists are available on product packaging and on the SheaMoisture website for each product. The brand is transparent about their formulations and highlights key natural ingredients in their marketing materials.
SheaMoisture is a personal care and beauty company that specializes in natural and organic hair, skin, and body products. The brand focuses on products formulated with ingredients like shea butter, coconut oil, and other naturally-derived components, primarily targeting textured and curly hair types. SheaMoisture offers a range of shampoos, conditioners, styling products, and skincare items sold through various retail channels.
