Disappointing customer service
While the technical work was competent, the customer service left much to be desired. Responses were slow and sometimes felt like we weren't a priority. Expected better communication for the price point.

Sony Pictures is a major American entertainment company that operates as a film and television production and distribution studio. The company produces, acquires, and distributes motion pictures and television content across various genres for theatrical release, streaming platforms, and broadcast networks. Sony Pictures also provides related entertainment services including digital distribution, home entertainment, and international sales of film and television properties.
Reviewers generally praise Sony Pictures for its outstanding quality and creative excellence, highlighting the impressive technical capabilities and professional service provided. Many customers appreciate the innovative ideas brought to their projects, noting that the final products often exceed expectations.
However, there are notable complaints regarding customer service, with some consumers expressing disappointment over slow responses and a lack of proactive communication. While the overall experience is positive, a few reviews mention that project management can feel disorganized, and there are occasional scheduling delays. Additionally, some customers find the costs to be high and not always transparent. Overall, Sony Pictures is recognized for its quality work, but there is room for improvement in customer service and communication.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Entertainment Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 2.7 out of 5 (poor) | 100 out of 100 | −32% | 100 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1,002 |
12 reviews of Sonypictures. Filter by what matters to you.
While the technical work was competent, the customer service left much to be desired. Responses were slow and sometimes felt like we weren't a priority. Expected better communication for the price point.
Quick answers to the questions people ask most.
Sony Pictures is a major film and television production and distribution company. We produce, acquire, and distribute theatrical films, television programming, and digital content worldwide across multiple entertainment platforms.
For business inquiries, you can contact Sony Pictures through our corporate website at sonypictures.com or reach our main offices in Culver City, California. Specific department contact information is available on our official website under the 'Contact Us' section.
Sony Pictures does not accept unsolicited scripts, treatments, or other creative materials from individuals who are not represented by a recognized talent agency. All submissions must come through established industry representatives or agents.
Sony Pictures operates through several key divisions including Columbia Pictures, Screen Gems, Sony Pictures Animation, Sony Pictures Television, and Sony Pictures Classics. Each division focuses on different aspects of film and television production and distribution.
Content licensing inquiries should be directed to Sony Pictures Television or Sony Pictures Home Entertainment depending on your needs. You can find specific licensing contact information on our corporate website or contact our business development team.
Yes, Sony Pictures offers various internship programs and career opportunities across different departments. Current job openings and internship applications can be found on our careers page at sonypictures.com/careers.
Sony Pictures is committed to fostering diversity, equity, and inclusion both in front of and behind the camera. We have established various initiatives and partnerships to promote underrepresented voices in the entertainment industry.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Media inquiries should be directed to Sony Pictures' publicity department through our press contacts listed on the official website. Press materials, high-resolution images, and interview requests can be coordinated through our media relations team.
Sony Pictures' headquarters are located in Culver City, California, with additional offices worldwide. Our main studio lot houses various production facilities, executive offices, and post-production services.
Sony Pictures is committed to sustainable production practices and environmental responsibility. We have implemented green production guidelines and continue to invest in eco-friendly technologies and practices across our operations.
Sony Pictures is a major American entertainment company that operates as a film and television production and distribution studio. The company produces, acquires, and distributes motion pictures and television content across various genres for theatrical release, streaming platforms, and broadcast networks. Sony Pictures also provides related entertainment services including digital distribution, home entertainment, and international sales of film and television properties.