Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.8	286	100%	-1.2	● Low

2.8 / 5 overall

286 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.7▼ 1.2
12-month avg: 3.5
All-time: 2.8
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
SpafinderThis company	2.8 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	1.9 out of 5 (poor)	1.4 out of 5 (poor)	+5%	286
Truviv	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	—	3.8 out of 5 (good)	+1%	381
Vabali Spa Berlin	2.0 out of 5 (poor)	100 out of 100	1.8 out of 5 (poor)	1.2 out of 5 (poor)	1.0 out of 5 (poor)	−16%	85
Difesa Debitori Spa	4.8 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	−2%	1,000
Fenominal Fragrance	4.6 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	—	—	—	145

Bottom line: Spafinder is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 2.2).

Reviews

286 reviews of Spafinder. Filter by what matters to you.

2.8ⓘ

Customer reviews (286)

0 reviews in the last 12 months

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David

1 review

Feb 18, 2025

I have no review to give because I am…

I have no review to give because I am not sure my gift card I got from High Bar Brands is what this is all about.

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Susan Dukow

1 review

Jan 16, 2024

UPDATE... As I continue to receive boiler-plate…

UPDATE: Frustrating beyond imagination, persistence seems to have paid off and Spa Finder will refund the $50 that was not honored on their card. All I can say to anyone else, don't give up when something goes wrong. Don't become a victim. Be a warrior of the right thing. As I continue to receive boiler-plate messages from SpaFinder via Trust Pilot with no real contact with them (they make it impossible), I will continue to write here how inaffective their customer service really is. My original complaint was filed on 12/30/23 after experience with Nail Garden in Encino on 12/29/23… who has also not responded. Nice rip-off on both of their parts on top of being rude by ignoring me.

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Christine

1 review

Aug 8, 2023

Tried to use it at the spa and it wouldn't go through but went on line today and now have a $0 balance

EDIT: My money was put back on my card. Tried to use it at the spa and it wouldn't go through so ended up paying the full amount. Went on-line today and it said I had a $0 balance. Called and spoke to a John who told me that it would be 7 to 10 days before they figure it out and he didn't know if the money would go to the spa or back on my card. At the risk of sounding like a Karen, John was INCREDIBLY rude and condescending. He wouldn't give me a reason why this was happening - I just had to wait and see. There was more to his rudeness but you could tell he didn't give a crap what was wrong. Hoping I get my money back. Will never use again because of the customer service.

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Month	Average	Reviews
Sep 24	1.0	1
Oct 24	1.0	1
Nov 24	3.4	5
Dec 24	3.9	7
Jan 25	3.7	6
Feb 25	4.7	7
Mar 25	4.3	6
Apr 25	2.0	4
May 25	1.0	2
Jun 25	3.0	2
Jul 25	3.7	3

Spafinder reviews & trust report

Spafinder has a mixed customer experience.

Best for

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 120 positive reviews

Top complaintsof 152 negative reviews

How it compares

Reviews

Customer reviews (286)

I have no review to give because I am…

UPDATE... As I continue to receive boiler-plate…

Tried to use it at the spa and it wouldn't go through but went on line today and now have a $0 balance

Alternatives to Spafinder

Truviv

Vabali Spa Berlin

Difesa Debitori Spa

Fenominal Fragrance

Beauty Works

Moerie Beauty

The CrowdTrust Experience⭐

It's complicated LOL

Not happy with this provider

The Spafinder service worked well

Wish the rewards program was still…

While it was easy to order a gift card…

The wrong image was sent on the gift…

I am a partner and the ability to login…

Just So so

Enhance your website

The website does not work well most of…

Was trying to give as gift

About Spafinder