Sprout Social is a social media management platform that provides businesses with tools to manage their social media presence across multiple channels. The company offers features for social media scheduling, publishing, analytics, and customer engagement to help organizations streamline their social media operations. Sprout Social serves businesses of various sizes looking to enhance their social media marketing and customer communication strategies.
Reviewers generally find Sprout Social to be a reliable and powerful tool for managing social media, particularly praising its analytics and scheduling capabilities. Many customers appreciate the unified inbox feature, which helps streamline communication across multiple accounts, saving time and ensuring no messages are overlooked.
However, some users express concerns about the platform's pricing, noting that costs can escalate quickly, especially for teams with multiple users. While the analytics are often highlighted as a strong point, there are mentions of a steep learning curve and occasional bugs with the auto-posting feature, leading to a mixed experience for some. Overall, Sprout Social is viewed positively, especially for larger teams and agencies, but there are areas for improvement, particularly regarding user-friendliness and pricing structures.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Email Marketing.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 17 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 |
12 reviews of Sproutsocial. Filter by what matters to you.
The scheduling works fine and the interface is clean, but I've encountered several bugs with the auto-posting feature. Sometimes posts don't go live as scheduled which is frustrating for time-sensitive content.
Quick answers to the questions people ask most.
Sprout Social is a comprehensive social media management platform that helps businesses manage their social presence across multiple networks. We offer tools for publishing content, engaging with audiences, analyzing performance, and monitoring social media conversations all in one unified dashboard.
Sprout Social supports major social media platforms including Facebook, Twitter, Instagram, LinkedIn, Pinterest, YouTube, TikTok, and Google Business Profile. Our platform allows you to manage all these accounts from a single interface for streamlined workflow.
We offer several pricing tiers starting with our Standard plan, followed by Professional and Advanced plans with increasing features and user limits. Pricing varies based on the number of social profiles and users, and we offer both monthly and annual billing options with detailed pricing available on our website.
Yes, we offer a 30-day free trial that gives you full access to our platform's features. No credit card is required to start your trial, and you can explore all our tools including publishing, analytics, and engagement features.
We provide 24/7 customer support through multiple channels including live chat, email, and phone support. Our support team consists of social media experts who can help with technical issues, best practices, and platform guidance.
Yes, Sprout Social is designed for team collaboration with different user roles and permissions. You can add team members, assign specific roles, and manage workflow approvals to ensure smooth collaboration across your social media team.
Yes, we offer comprehensive analytics and reporting tools that track engagement, reach, impressions, and other key social media metrics. Our reports are customizable and can be scheduled for automatic delivery to stakeholders, helping you measure ROI and optimize your social strategy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, we offer mobile apps for both iOS and Android devices that allow you to manage your social media on the go. The mobile app includes key features like responding to messages, publishing content, and monitoring your social media activity.
You can cancel your Sprout Social subscription at any time, and cancellation will take effect at the end of your current billing cycle. We offer prorated refunds for annual subscriptions cancelled within the first 30 days, and our team can help process any billing adjustments needed.
Sprout Social is a social media management platform that provides businesses with tools to manage their social media presence across multiple channels. The company offers features for social media scheduling, publishing, analytics, and customer engagement to help organizations streamline their social media operations. Sprout Social serves businesses of various sizes looking to enhance their social media marketing and customer communication strategies.
